Plumbing reviews in Boerne, Texas

Brain and Spencer arrived with the replacement hot water heater at the time set and quickly and professionally finished the job. They explained what they were doing and the reason for it. Thought it would take longer, but they knew exactly what to do and worked has a great team. Zeus has great dependable employees as exhibited by these guys. My many thanks for the fast completion of this job.

When I first reached out to Zeus Plumbing, I was hopeful. I had a serious issue with the plumbing under my bathroom sink, no running water, and was trying to navigate it all through a home warranty claim—which, if you know, is a process in itself.

Enter Alan.

The first technician they sent out honestly made me question why I called in the first place. From the moment he arrived, he gave me attitude. He was short, dismissive, and had zero interest in explaining anything clearly. Every response was rushed and followed with “you know what I mean?”—except no, Alan, I didn’t know what you meant. That’s why I was asking questions.

He barely walked me through the situation, didn’t break down the out-of-pocket costs, and acted like dealing with the warranty company was the worst part of his day. Spoiler alert: I was the one without water, not him. It felt like he was doing me a favor just by showing up, and the energy was completely off. His entire demeanor made me feel like a nuisance instead of a homeowner trying to understand what was going on in my own house.

Did I feel confident in the repair after he left? Not even a little.
Did he fix the problem? Not even close.
Did I feel disrespected and overwhelmed? Absolutely.

After calling Zeus and sharing my experience, they sent Raul and Daniel—and it was night and day. These two didn’t just fix the plumbing issue—they fixed the customer service issue Alan left behind.

Raul and Daniel were incredible from the moment they arrived. They asked thoughtful questions to understand the full scope, gave me options (not ultimatums), and clearly explained the difference between a repair and a full replacement—including what the risks were. They took their time, didn’t rush me, and genuinely listened. And you know what else? They had personalities. They joked around, connected with me, made me feel like a human being—not a ticket number. They even acknowledged how frustrating the situation had been and treated it with urgency and care.

I can’t overstate this: Alan may know plumbing, but Raul and Daniel understand people. And that’s the difference between a job getting done and a customer feeling supported and respected.

To Zeus Plumbing: I genuinely thank you for sending Raul and Daniel. You turned around what could’ve easily been a one-star review. I’ll absolutely use Zeus again—but I’ll be requesting specific names from now on. Because who you send matters.

Alan might’ve shown up first, but Raul and Daniel showed up right

Highly recommend!! They came out and replaced the regulator, appreciate this company and their customer service. Good people! The tech was great!!! 👍🏼

I've used Zeus 5 months ago, on my outside sewer. I was very pleased with their service back then, I called them back on a different issue. They explained everything to me, sent me pictures and I also met with the tech ( Alan ). Very well mannered and he was working hard at getting my plumbing fixed. Again, I want to start with the office personal, Yazmine, Fred to Alan. Fabulous job guys. I know, if I need any other plumbing work to be done, I know who to call that can and will get the job done,
Zeus Plumbing....Thank you again.

Dan Crowell

Clay Witt was very polite, professional and efficient. He fixed my leaky toilet in 10 minutes and recommended a new toilet to replace my 21 year old toilet.

Brian was very professional and meticulous during our water heater replacement; he also diagnosed and corrected an unrelated hot water issue. Will call Zeus Plumbing for future plumbing issues.

Jack came out and replaced a disposal for us, was very professional and got the job done right and checked everything to make sure no leaks. Good company, great communication from the office to the tech. Would recommend highly.

Jeffery did a great job getting my water pipes fixed so that I have water back in my house. He also told in I would need to replace all of my water pipes and my hot water heater for $15.000.00, and that he could have the office send me information to get a loan to cover the cost. I had my house inspected in June. the inspector said the water lines where good up to specks.

Clay with Zeus plumbing did an amazing job with all the repairs for my house. He was extremely polite, informative, helpful and explained everything clearly for my family to understand. We couldn’t be any happier with Clay and Zeus plumbing.

I have very grateful that Zeus Plumbing was able to fix my water heater before the holidays. They did a wonderful job and the technicians explain everything with detail. Great customer service and excellent job.

Never fun dealing with plumbing issues. Called out initially for a warranty claim, but once it was determined the warranty didn’t cover the problem both Sean and Brian did a great job helping to identify and provide steps to resolve our issue. Never felt pressured to do the highest $ fix, they did a great job providing options and expectations for what to expect heading down the road.

"Great! Timely! efficient!" Same comments as some others have posted and also specifically about Jackson. SAWS told me we had a continuous leak. I isolated it down to my front lawn. Called my home warranty co, they assigned the project to Zeus. Jackson was out the next day to assess and estimate, back a couple days after that and got the pipe replacement done by dusk. PEX line from the new regulator all the way back to the isolation valve next to the house later and we are good to go and shouldn't keep having these pvc pipe in the lawn breaks like we've had now three times in the last two years (house is only 22 years old!).

Such a disappointing experience with the Project Mgmt Spencer. Poor communication skills with customers and relating information to technicians. Didn't assess the entire plumbing layout correctly, which led to flawed solutions. Unilateral charges based on their poor mgmt. My hard lesson in trusting and assuming I was in good hands with a reputable trusted subject matter expert. However, the technicians Brian and Raul did the best they could do to complete, mitigate the plumbing project. I appreciate their attention and were always responsive.

The lady who answers the phone is soooo nice, helpful and very punctual. I wish I got her name. But she was amazing! I had a great experience. The Pipe Doctor I had previously before them was horrible and I’m so glad I had a better experience with Zues Plumbing. The technician that came out I believe his name was Jackson was awesome! So kind, patient, respectful and talked me through things along with broke down the warranty for me to easy my mind.

Great customer service from Jackson; the Zeus Plumbing Technician . He was very professional, courteous and knowledgeable. I especially appreciate how he took the time to share what he had done, provided a copy of the operators manual and tips on maintenance, care and operation.

"Jackson was awesome! Very knowledgeable and personable. They were on time, once scheduled."

Zues plumbing was assigned my faucet through a contract with my home warranty, that is why I'm not rating the costs.

I moved into a home that had been a rental scone it was built. My realtor made Fidelity National part of the sale of the house. She was right. The water heater, range, dishwasher all broke down. I was given a choice between replace or a check to buy a new one. I took the money and bought upgraded appliances. Yes, the premium is big but they now allow you to break it up into payments. I will continue with Fidelity National because it pays for itself and then some.

I received a SAWS notification from my SmartMeter that i had a leak. I called Zeus Plumbing. They dispatched Jackson without delay. Their communication along the way was great. Their price was very reasonable. Jackson was a fantastic tech. He was very thorough, explained in easy to understand terms what the issue was, kept me informed on what he was doing and why the whole time he was here, double checked everything to ensure the leak was truly fixed. He even cleaned my floor where the leak was before he left. I can't say enough good things about my entire experience. I will definitely use Zues again in the future and will be requesting Jackson be sent if he is available. Highly recommend!

Update: Over a year after we used Zeus for a home warranty issue, we decided to use Zeus again. This time to replace two old toilets and adjust a sink during some other renovations to our house. Team did a great job in prepping for the renovations and then doing the actual replacement. We plan on using them again in the future.

Original post: Quick response as part of home warranty. Team did a nice job of correcting minor issue. They also did a quick once over on the rest of the system and provided some tips for future preventative maintenance.

They were working with my home warranty for a home water leak that started Wednesday the 11th. When they came out Monday, found out stuff wouldn't be covered which I expected. Guy was nice, they found the area with the leak and now I have a huge hole in my wall. They told me they'd be out Thursday with two guys at 0800. 0830 no one shows so I call the number. I get another answering service, I've never been able to get a hold of someone in the office. 1015 comes and then they text me, not even the courtesy of a call, to say they don't have two people and have been rescheduled to Monday. My wife and I arranged our schedules with work so we could be home. We can't just take off on a whim. The only reason I give two stars is the fact the guy who met with us was nice and professional. Otherwise I'm horribly disappointed and upset with this company and their lack of empathy and especially communication. We have an emergency plumbing issue, but we're being treated like it's nothing. Our home warranty company isn't helpful either.

Also, they took a 50% deposit for when they should have been there Thursday. As of this post they still have not returned my call, only the call of the home warranty, asking for my immediate refund since services have not be rendered. I submitted a claim to my credit card company on Thursday and told them to refund my money, or you'll pay my credit card company to pay me.

Took a week and a half to set up an appointment through my home warranty. Zeus finally responded and came out to check. Suggested a repair and sent the report to warranty company.
Report was incorrect and warranty would not cover.
Warranty company stated they just needed the report corrected and they could proceed. Have spent the last four weeks trying to get a hold of someone at Zeus. No one has responded to my 8 messages. Just need to ask one question and no one has responded. I received an email at one point that had an invoice but that is not the report.
I would think twice about using them through a warranty repair seems they do not like the work and don’t really care about that kind of work.