HVAC reviews in Cypress, Texas

Great service. The guy that came, Jose, came late, around 930pm, after working all day on other jobs and was able to fix our issue. (The office staff kept us updated on his arrival time) He was helpful and nice, even after being exhausted, I'm sure, from working all day already. Will definitely continue using this company.

UPDATED RESPONSE: I’d suggest you take a good look internally to see how you can do things better as opposed to insinuating I am just looking for a discount. You may want to consider the following for jobs such as mine:
- Is the service technician supposed to just connect wires, or should they also connect the system to WiFi, assist the customer with linking the system to the app/website, and provide some training on the functionality of the product… Based on what I was told when I made the purchase, my expectation was yes. I’m glad you defend your employees, but your tech did none of these. You can confirm this with Tammy, who I called a few minutes after the tech left when I realized how much was left for me to do. I paid a premium for service, so upon not receiving it and doing all of this myself a request for a discount is completely reasonable.
- Does your company provide a checklist to ensure that your field team is doing the job properly that the customer signs off on? Nope.

In summary, yesterday I had a completely different experience with ADT. The technician came and explained exactly what he was going to do, installed the system, assisted with connecting it to the WiFi and app, then trained me on the functionality, asked if I had any questions, etc. I then signed on exactly what he had done and covered…. That’s a 5 star review. You may want to take a look internally to see how you can improve your processes. I should have probably given a 1 star review based on the actual experience but I gave 3 because Tammy was helpful and tried her best.

Original Post: Upgraded my thermostats on a new house so I could control remotely. 2 thermostats and 1 small surge protector was over $1,000… but had to use them or it would have voided the HVAC warranty. Bent over a barrel. Technician did not train or connect to WiFi… connected and ran.

Chris was very knowledgeable and easy to learn from. Everything was explained clearly, and I actually understood why things work, not just what to do. I walked away feeling more confident and informed than when I started. Great experience and highly recommended.

Service was excellent! I had another AC company out 3 time to fix my furnace and each time they were not able to correctly diagnose the issue. I called this company and they were at my house within an hour. The tech had the issue resolved within 30 minutes. Very nice guy and explained in detail the issues. I would highly recommend you guys.

All around great service. Very responsive and detailed with regards to my issue snd repair. The office staff were friendly over the phone and explaining next steps such as signing the repair proposal and getting the repairs scheduled. The technician, Jorge, was very knowledgeable and personable. He took his time, didn’t seem rushed or in a hurry, took pride in his work and craft. Very happy with my service and the price!

Sayed installed a new AC motorized damper unit yesterday. He was kind, professional, methodical, & clean. He took his time unlike many service techs who rush through a job. I felt as though he treated our home like his own. I Googled the cost of the unit installed & felt satisfied I was not being gouged for parts or labor, it felt fair.

Sadly we will not know if the unit is working until we use our AC & this is the wrong season and that was our delay in getting it replaced. We are hopeful now that the damper is not stuck open we have more controlled humidity. He was the tech to identify it was stuck open, sadly AFTER his Fall unit inspection & me ansking about the humidity level. It was a warm day with the door opening & closing for the inspection so was unsure a new unit was warranted thus we waited to monitor.

Thank you! Lonestar installed our Carrier unit 15 years ago & has kept it serviced.

Adam and his team of A/C experts were relentless in fixing my A/C and thermostat issues after my home experienced a power surge. Their knowledge has me confident all issues were found and repaired. Super great Team!

Great customer service! Very knowledgeable and explained everything clearly. Thank you!

Chris and Adam were wonderful and helpful. They came out on an urgent call under 20 mins, and got our AC running again in under 30 mins of work!

Knowledgeable and professional staff, same day appointment! I will be using A/C Tex for all my future AC needs.

The installation went very well. The technician Chris and his partner worked well together, were courteous and polite, they interacted with our kids and my fiancé and they did a great job and were very informative of what needed to be done.

Adam was professional, friendly and very knowledgeable. He explained and answered my questions that I had. I know that is what is expected but is not always the case. I wanted to let you know that he did a wonderful job and I appreciate him. I would absolutely recommend.

I've called them many times over the last few years. They are friendly and professional. I recommend them to my friends and family. They always do great work. They are our go-to service for any plumbing or handyman work that comes up.

Wonderful service. Adam and Chris came out within a few hours to fix our heater issues. Very knowledgeable and did a great job.

Kind people with a quick response. I would use their services again.

Adam and Chris did a great job diagnosing and fixing the issue promptly. We have used Adam a lot for any AC issues we’ve had in our last 13 years.

My experience was outstanding and Mr Adam and Chris were very polite and respectful to my home they fixed the issues that 3 other companies couldn’t figure out. They will be my hvac handyman from now on.

Thank you Mr Adam

Their customer service Is top-notch. The team is prompt, courteous, and very professional.

The technicians explain everything in a way that is easy to understand, and provide clear options. The work efficiently and leave the work area spotless.

I would highly recommend them to anyone in need of reliable and effective HVAC services. Their professionalism, expertise, and customer-focused approach truly stand out in the industry!

These guys are great. Had a problem with my AC once power was restored after the storm and A/C Tex took the call and was onsite within an hour. Very friendly and professional, would highly recommend. They explained everything they were doing, no hidden fees or unexplained charges. I plan on using these guy and their service from this day forward.

These are great! Very professional, extremely knowledgeable and friendly. I will recommend them to everyone that I know.

Very nice man reasonably priced worked very quickly on picking up the fence pickets will be doing work with him against.