Plumbing reviews in Cypress, Texas

I had an excellent experience with this electrican. He was as punctual, professional, and extremely knowledgeable. He took the time to explain the situation to me without any issues.I received truly quality service.

The electrician was punctual, knowledgeable, and highly professional. He completed the work safely and efficiently, explaining each step clearly. The quality of his workmanship was excellent, and I would confidently recommend his services to others.

In my opinion, On Point sent the best guy out to do the job for my Home, Christian did a wonderful job. He reprogram my Wi-Fi lighting and changed my breaker.He made his job look very easy when I know that it’s a dangerous job, but I appreciate the technician they chose for my Home.

Assigned via AHS Home warranty, set realistic expectations about arrival, arrived on time with parts on the truck to fix an exhaust fan. Christian Flores worked clean, was extremely personable and got the job done quickly. First rate!

Christian ensured that all of our electrical needs were thoroughly addressed. He took the time to verify that every outlet and the overall electrical system were functioning properly, and he completed the work with a high level of professionalism and attention to detail. He did an excellent job taking care of everything.

Fantastic experience with Steve-O from On Point Plumbing!! Very professional, starting from the call on his way to the house. Quickly sorted out our issue and got everything fixed faster than I could have imagined. Would not hesitate to recommend this excellent business.

Steve-o is a great gentlemen excellent personality to interact as a senior person. He is customer focused walks extra mile with customers to meet their expectations and requirements , prompt service, reasonable price. I will recommend Steve-O for plumbing needs

Christian the technician was awesome. Warranty did not cover for my light fixtures to be replaced although that didn't happen he was very kind efficient and professional he even replaced a plug cover for me just to be nice. Would definitely recommend Christian to get the job done.

I was going to wait to post this, and have had it drafted, I was even going to give them an opportunity to read it first. But Alexander just hung up on me, so here goes...
Nothing but bad experiences and excuses. We originally used On Point through our home warranty for HVAC repair and plumbing issues. Our first experience was with plumbing in summer 2023. The plumber told us the repairs weren’t covered under the home warranty, then he tried to sell us under-the-table work with parts out of his company vehicle and told us, "not to call the office because they'd be more expensive than paying him cash". In late summer 2023, one of the two heat pumps installed on our house died and On Point inspected it and recommended replacement that was not covered by our home warranty. We paid them $13,000 to replace it, and the thermostat has never worked correctly. They tried to charge us for electrical issues that happened a couple months after installation and said they "lost our paperwork" when we asked if it should have been covered by warranty. After arguing with me and refusing to perform the work for a reasonable amount (they wanted $500 to replace a breaker), I did the work myself. Last month, both heat pumps stopped working properly. They've claimed to have fixed the new unit after several attempts, and it still has the same issues. The other unit has apparently needed several parts and we've already paid $2,700. We still do not have AC or heat in our downstairs unit. Several more visits to our house and all we have is a list of parts they think might fix some of it but won’t fix all of it and they don’t even know for sure if any of the parts are actually bad. They still haven't provided receipts for the work already performed or told us what parts they bought and installed for either unit. We’ve been asking for a resolution for over a month. To top it all off, one of their tech's used our bathroom without asking, didn't flush and left urine on the toilet seat in our master bathroom. Utter disgrace and we wouldn't be using them if our main unit wasn't under warranty. I've made this exact complaint to their "service manager", he made promises over the phone and then told my wife that he's not following through with any of them. Their own technician said that their management is “corrupt”, and we should expect a refund even though a lot of the parts he installed should have been covered under the warranty. Throughout these couple years, they've proven that their communication between each other is horrible or non-existent and they don't value customer service or integrity. While their policy for "the same technician comes to your house" may be good for some history, it doesn't always help the customer and isn't always the best solution - decent communication within the company would go a long way. Their only resolution was to refund us $400 for parts that we shouldn't have been charged for anyway. And to think, we were paying for their subscription style service which made us “VIP” customers…

I would not recommend this company to ANYONE. They are very overpriced, however we were willing to move forward because they were recommended to us and we felt like they would do a good job. They quoted us to do $3,000 in electrical work. We agreed to do the work and scheduled the technician to come out on Saturday. Upon completion of the work, we asked if there was paperwork for us to sign to which he said no. Afterwards, we received the bill that had the incorrect pricing on it and at the bottom was a FORGED signature that we did not recognize in the customer signature section. We called in and cancelled all work immediately. During this call they informed us that the person who did all of this was their service manager, Anthony which makes this way worse. If this is the type of work that management does in their company this is not the type of company that anyone should want to work with.

In addition to this, we signed up for their VIP subscription under the pretense that it came with a 10% discount on all work. However, they did not offer this discount when we canceled work with them due to the fraud they had committed. The least they could have done was honor the discount due to their negligence.

Jrew did an outstanding job fixing our issue. He fully explained the process and completed the job very efficiently. He is very personable and his customer service skills are top knotch.

The technician (Ryan) did a fantastic job installing a high voltage plug for my Tesla. He was friendly and professoral and detailed with his work. He ensured my plug is properly screwed into the studs. I would highly recommend OnPoint and Ryan for electrical work on your house

I had a great experience with Steve-O. He was professional, kind, and very knowledgeable while fixing a leaky sink. He explained the issue step by step and even showed pictures, which made me feel confident and informed throughout the process. Excellent work and an all-around great guy!

Thank you Mr. Shaun and Mr. Lucas you guys were very nice and helpful. I was also shown and taught how to reset and start my pilot light if it ever happened again. Thank you guys so much!

A one-stop shop for whole home maintenance! Bought a new house that needed professional level TLC and On Point did all the HVAC, Electrical, and Plumbing it desperately needed. Additionally, the professionals working for On Point were affable and knowledgeable, a joy to work with. Would also recommend to customers in a similar situation to get the subscription plan they offer. Thank you to the whole team!

Anthony with On Point is the absolute best electrician to have come to your home for your electrical repair needs. He was very polite, professional, and incredibly efficient with oir repair needs. In the future, I will be requesting his services specifically for the best work ti be done. You should do the same!! Great job Anthony!!

Ryan at On Point Electric did an awesome job for us. He was professional, courteous, on time, and “ON POINT”. We would highly recommend him for any of your electrical needs. Will definitely be reaching out to him in the future for all our electrical work. Thanks much Ryan.

I was assigned this company through my home warranty company, Cinch, where I paid a deductible. It was Friday and last minute. There was a surge that knocked out a couple outlets and lights in my home. The soonest they could get someone out was Monday. I received a time-window that was not all day and the technician, Christian, arrived an hour after the window opened. I was grateful I did not have to wait hours so I was able to make my other appointments.
I showed Christian all the spots I recognized as problem areas and he thanked me for showing and telling him my concerns. Then, he took the time to check everything out and gave me insight and realist expectations. The recommendations Christian gave me were not excessive and realistic. You know how done people tend to try to oversell you? I do not like that. He did not do that I all. I was thankful for his help and the addressing of my concerns. My issues were resolved. Thank you Christian for good customer service and getting my house back to where I needed.

Christian Torres at OnPoint saved my hide! My garage outlets had trouble and remote troubleshooting with another electrician didn’t work. Christian did an excellent and efficient job fixing a grounding issue that prevented my boyfriend from charging his EV. Christian even ensured I saw and understood the fix. 5 stars and highly recommended

Great job! John showed up on time and was very enthusiastic about getting me the help I needed. He was professionally dressed and very knowledgeable about the subject matter! He diagnosed the problem and even shared with me best practices. I had a GFCI broken switch that caused the other kitchen outlets not to work and he replaced the entire plug with one I already had brought! He Tested everything and made sure there were no dangers remaining. He even check another electrical issue I had and let me know if it was covered under my home warranty. I would definitely recommend him to family and friends!

Alexander came out to my house to check on my hvac system. The first time he came out he told me your system is working fine. 2 weeks later the same issue occurs so I can them back out and it was Alexander who came out again. He proceeds to tell me that it is an electrical issue so I had to contact an electrician to come out to see what was going on. Once the electrician came out, they said that the electrical was working just fine. So instead I get a different hvac technician who WASNT from on point and they came out and fixed my issue. I DO NOT RECOMMEND THIS COMPANY AT ALL