Appliance Repair reviews in Dallas, Texas

I went with this company based on their high ratings, but unfortunately my experience did not match the reviews.
The technician, Ramez, came out to fix my washer. The initial “diagnosis” was done mostly by listening to the machine, without proper hands-on diagnostics or disassembly. Based on that assumption, a part was replaced that did not fix the issue. When questioned, it felt like the responsibility was shifted onto us as customers rather than acknowledging the incomplete diagnostic.
Eventually, another part was replaced, which did fix the problem, confirming that the original diagnosis was incorrect. This could have been avoided if a more thorough inspection had been done from the beginning.
Customer service from both the office and the technician was poor. Communication was lacking, and overall the experience felt dismissive rather than professional. After reading other negative reviews, I unfortunately relate more to those than the positive ones.
I expected better service given the ratings, but based on my experience, I cannot confidently recommend this company.

Raymond and Paul did an outstanding job!
I had a washing machine issue that had its door stuck and water pump malfunctioning.
They braved the icy streets to come immediately to fix it.
They knew exactly what was wrong and took the time to explain it to me.
They actually saved me money from ordering a brand new washing machine!
I am most definitely recommending them to all my friends and neighbors and will be calling them again when other appliances need fixing!
5 star service!

Raymond is a complete professional and skilled at all repairs. He was prompt and finished the repair in a timely fashion. We appreciate his services and will definitely use him again.

Ramez was amazing. He came out quick and handled the issue with our Fridge very quick. Would highly recommend.

Raymond was great. He explains things in a very easy way to understand. Shows you what he’s doing and has fair pricing. He also comes out very quickly. Highly recommend.

Ramez was so speedy and professional! Will definitely be contacting EAR again in the future with the easy online scheduling and efficient work for a less-than-expected price. They even had openings earlier in the day than planned, which was awesome.

Raymond is amazing! Fast and efficient. Replaced the oven burners and broiler for our secondhand Viking oven in less than an hour. Had to wait for a part from Viking for the non-functioning stovetop burner, but he checked in regularly with us about timing updates. Once it arrived, he had the part installed and the unit working again in 15min. Would definitely recommend/use again!

Ramez was amazing! Called and received service and repair in under 2 hours. Highly recommend them. I had the fridge unsuccessfully “repaired” last year and company wouldn’t come back to fix my ice maker. Ramez had it fixed in under 15 minutes!

Outstanding service. Quick response, honest diagnosis, and the repair was done efficiently. Professional, knowledgeable, and very fair. It’s hard to find trustworthy appliance repair these days—this guy is the real deal. Highly recommend.

Communication was great with the owner and he is very personable!
Within less than a week we had a brand new microwave and trim kit and for such a reasonable price!
10/10 recommend!

Raymond did an amazing job! They came out the same day I called, had the part with them to fix my oven, and it was fixed within the hour! I’ll be calling in the future for any additional appliance repairs.

Ramez was quick and efficient in getting our washing machine repaired in a timely manner. He has ordered a part that came in and was in the building finishing another repair early and stopped by to see if we were home and would like to have ours installed earlier. He was polite and professional and extremely efficient in getting the repair completed. Excellent experience.

I highly recommend Ramez for any appliance repair needs! He just finished servicing our washing machine and the experience was fantastic.
Ramez was incredibly prompt and managed to get the job done the same day I called. He was professional, polite, and took great care to keep the workspace clean throughout the repair.
If you are looking for fast, reliable, and respectful service, Ramez is the person to call!

I went with them because of the close to 5 star ratings.. Big mistake... Right from the beginning, the technician was supposed to be in during morning to noon hours. He was not. They then changed the arrival time to be between noon and 5 pm. He never arrived still. I called them and he finally texted me saying he was on his way. He did a very rushed diagnostic, mostly based on the "sounds" the machine was making but never went deep enough to actually remove enough part to see what was actually wrong. Based on his guess, he went ahead and ordered a part that was supposed to fix the issue. The part took way over the time I was given for ETA. I had to keep calling asking for ETAs because they were not even proactive enough to keep me updated. When the part finally arrived, it did not fix the issue.. Turns out that the technician's diagnostic was all wrong from the beginning and it was a different part that was broken and needed replacement... It is my opinion, that he did not see that broken part on his first visit because he did not take the time to remove enough parts to get to it and see it. Based on the time it was taking and what he told me the other part would take to arrive, I made the decision to just let them go (washer and their service) and just buy new machines. I specifically asked the technician about the process and ETA to get a refund on my deposit. He advised me that "they" would call me and and discuss that with me... I waited over a week and no one called, so I called them. I am promised a refund via Zelle. Again no ETA (they don't appear to ever know when they'll do anything). I waited a full week and half and nothing. I called them again, they tell me it was refunded to my CC and to check with my bank.. I did so during the call and nothing.. I am then told and promised again that It will be Zelled to me but still no ETA...I finally got the refund on my deposit a day after. I cannot speak for everyone else, and I am trying to stay objective enough on this, however, it was a very bad experience for me in working with this business and there's just no way I would ever do business with them or recommend to anyone.

Raymond came and helped me fix my oven and microwave and refrigerator issues not to mention reset our GFI electric. He knew exactly what to do! Speedy and efficient and very knowledgeable and professional. Excellent job thank you!

I am very happy with the assistance and help that I received from Appliance Assistance And Repair! My technician Steve helped me to problem solve through several text and a phone call. I am happy to say that we were able to get to the root of the problem with my Miele Coffee Maker. Steve was also very courteous and polite and was a pleasure to work with.

Many thanks to Steve at Appliance Assistance and Repair (Dallas Miele Specialist)! We were experiencing issues with our Miele range. Steve took the time to return my call promptly, walk through our problem, analyze the issue and then provide a solution over the phone. He had the professionalism to follow up with me the following day to make sure all was working well. I highly recommend Steve for your appliance repair needs. Thanks so much Steve!

Very helpful!!! Cleaned our machine and educated us on how to properly use it

professionel ,responsive ,informative putting it in very simple words , very knowledgeable about the product and extremely helpful to my case saving me hundred of dollars.
highly recommend the business .

Awesome job! Very pleasant, excellent communication, and had me up and running in no time. Steve took great care of me and it was free phone tech assistance. Excellent.

Steve was knowledgeable, capable, honest and fair dealing. He guided us through the diagnosis and repair process and got us back up and running. High marks, and highly recommend!