HVAC reviews in Dallas, Texas

This company saved us. They were a second opinion after another AC company came out and told AHS that our fan blade was bent as though "someone had bent it" then asked for over a thousand dollars to replace it as a "non-covered expense." This was after the same company had come out weeks earlier and tried to charge us for a different "non-covered expense" for the same problem. AC Wizard correctly diagnosed the problem, and informed us that our fan blade was not bent, but that in fact, a capacitor was out (and that it was obvious). This was covered, they fixed it in 5 minutes flat, and the AC has been working ever since (several weeks). Thank you!!! You guys are great.

Assigned here by our home warranty, and we were so glad we were. Initially assigned a time the next day, but they got us in the same day after a cancellation. Doug was great and spent a lot of time figuring out the problem. Had to go to Home Depot and back. A/C is back on. Thank you for timeliness, competence, and great communication.

Crew was on time always working they cleaned up afterwards and got the repairs done very quickly. Service was fantastic from the ladies scheduling the appointment to the men who did the work. Fantastic experience. Would definitely recommend to anyone needing repairs to the AC units. Repairs would have been costly but my Home Shield warranty paid 85% of the costs. Now back to feeding my new polar bears LOL

My husband and I have been A/C Wizard customers for several years and at the risk of sounding corny our experience has been magical. 😉 In all seriousness whether it’s routine maintenance or an emergency clogged air filter..some candles are exclusively for outdoors. They are always willing to help and not quick to judge. To the team at AC Wizard thank you!

Lady who picked up the phone called me a liar and hung up in my face, not the way to run a business. Best of luck!!

I called in a warranty claim with AHS and they came right on out. They fixed everything in about 30 minutes. I'm very happy about the service today!

We had a great experience with this company! AHS originally sent out a different company who blamed our AC issue on our smart thermostat, we knew this wasn't the issue. Luckily they sent out AC Wizard for a second opinion. They were able to diagnose and fix the issue within 40 minutes! Gabe was great, answered all of our questions, kept his distance and was wearing mask. Definitely recommend!

I had an issue with our HVAC. We used AHS warranty and they give you a choice of a few contractors. I chose AC Wizard based largely on their most recent reviews on Yelp. They did a great job. We got scheduled for a visit the next morning. The technician was on time, professional, and knowledgeable. He diagnosed the problem quickly. The repair required some parts to be shipped overnight. They came back the next morning and finished the repair without delay. I could not ask for anything more.

Joshua was our technician today and he did a great job! He was very professional, and really knew what he was doing, which made me feel confident. I highly recommend AC Wizard and Joshua for all your AC needs. He had a great attitude, and made me feel like I was in good hands.

AC Wizard is amazing! Our heating and cooling unit was old and not the right one for our size house. We had many quotes from other companies, but after speaking with AC Wizard, they have us a VERY fair quote and even helped us get amazing financing! They came the same week and completed the whole project in one day. Great guys that do the work, and their boss even came by a couple times to make sure everything was going smooth. Great company! I strongly recommend!!!

Jonathan was a very good technician! He help us through our maintenances and kept us well informed of our systems! I’ll forever be a customer of ac wizard!

Could not have had a better experience with their service technician, Josh. This young man showed up at ~5:00 p.m. with
terrific attitude and demeanor on a day that it was 103 degrees outside and he still had another service call after ours. His professionalism also included listening skills. We'd had another AC company out to address our issue under a homeshield warranty and that company was 'on the take'. Their tech reported our AC condenser unit to be 'fully functional' when they arrived (he only stayed ~5 mins to make this determination) and they attempted to come back (2 days later) and surprise us with a near $1,000 bill for what should have been a warranty covered item (simple condenser fan motor). After we went back to the warranty company for a second opinion appeal, enter Josh from AC Wizard. AC Wizard was responsive on the initial apptmt setting and arrived within the time-band they committed to. Josh actually took the time to listen to our description of what was happening with our AC system, took the professional time to actually cycle test the system, and found the target component to indeed be malfunctioning as we reported to the homeshield company. This technician actually DID HIS JOB and had a good attitude and displayed great interpersonal skills while doing it. He had us back up and running in no time and reported accurately to the homeshield company so our part replacement was covered under warranty terms. Choose an honest and professional AC service/installation company folks. Choose AC Wizard ! My wife and I will insist on their services going forward for sure !!

I was initially referred to AC Wizard by American Home Shield, our Home Warranty Company. AC Wizard came out and determined our Evaporator Coil had a leak and needed to be replaced. This is where the quality ended.

I received my initial estimate from Michelle, but was going to have to pay for a lot of items that were not covered under my Home Warranty protection. I decided sure, as it was Hot Summer and we had 2 small children that really needed a working AC. Well I received several more phone calls from Michelle throughout the week where she informed me there would be a delay of several months in getting parts, or costs were being added to the repair because they had to modify my unit! These phone calls were not the most professional. Very little explanation was provided, especially when I began to asked questions; and no empathy was given when we finally got to our final quote that had gone up thousands of dollars! I essentially was coerced into having no choice but to agree to use their spare parts that were not made to fit my unit. Additionally, labor was only warrantied for 30 days and there was no warranty offered on parts.

While waiting for my repair, I requested an estimate for a brand new system, inside and out. I had to ask for this quote several times... I expected an email with brochures, or perhaps a call from one of the Technical Sales Reps. No, I was just sent an email with one sentence that included a price. No incentive for me to upgrade to something I knew nothing about. A brand wasn’t even mentioned nor any kind of warranty information for purchasing a new unit.

I lost all confidence in this vendor before the replacement/repair was made and canceled the repair. It truly felt like the more they were able to take advantage of me, the more they continued to find additional reasons to do so. I opted to go with a quality vendor and pay most of the cost out of pocket as they were not covered by AHS, however, the parts were procured and the repair was completed within 24 hours of initial contact, and it came with a full year warranty on labor and 5 year warranty on parts. I hope that if you can select another vendor, you do the same as me.

Recently had our entire HVAC system replaced by AC wizard, not only did the techs do a great install job, the back end of the sale has been fantastic. If you are needing work done look no further!

Our AC had been out for 12 days because another company Heritage Air & Heat misdiagnosed a broken valve and also wanted $1100.00 for freon. We asked American Home Shield for another company to come out. They sent AC Wizard. They were very professional, thorough and patient during their troubleshooting process. It ended up being a simple fix of replacing our thermostat and was free and covered under our contact. I am so grateful for this technician, because I live in Texas and it's hot and he was very honest and did such a great job. I am so grateful.

Our AC tech had me sign off that they submitted my claim to my home warranty come to find out they took my signature and put it on another form I didn’t sign. They told me that my system wasn’t built properly. How would the city even had let me move into my new house without this being flagged on my inspection if they unit was not installed properly. I guess I better read up on city code because those code enforcers are all out letting people move into unsafe houses all looking for the AC to break. No- other way around- don’t trust these people at Ac wizard! They are not honest and fake claims with the home warranty companies.

Seemed like nice people, but they don't actually seem to care about their work. I had an issue with a duct coming apart and my home warranty brought them out to fix it. As you can see in the picture, their "fix" was just putting a zip tie on the ducting and called it a day. When it inevitably came free 40 days later, I tried to call to get them back out and they said since it's past 30 days they can't do anything and to contact my home warranty. Home warranty said that this is an issue with AC Wizard and I had to deal with them. Extremely unhappy.

Posting this so others do not make the same mistake. I recommend avoiding this company if possible. We used them through the home warranty, and the work done has not lasted. They replaced the entire unit and 5 months later the compressor needs to be replaced again. Fun fact: they only warrantied their product for 6 months (saved those calls and emails where they stood behind their work). This is not my first home, nor my first experience with ACs. When I look at the compressor, you can visibly see the poor work.
I hope this helps.

My AC stopped working and I got AC Wizard through AHS. Jonny arrived the same day and fixed the problem within 15 minutes. Very professional and fast service!

A technician from AC Wizard came to my home for a free tune-up service through American Home Shield (AHS). During the job, he accidentally broke a part of my system and attempted a temporary fix using glue. I insisted on a permanent solution and a proper part replacement. When he returned, he didn’t bring the replacement part as promised but tried a stronger glue instead, which also failed.

Frustrated, I filed a complaint with AHS, and the technician eventually agreed to replace the part. He returned with the replacement and installed it, but it was done with much difficulty. Fast forward six days (today), I began smelling gas in my bedroom whenever I turned on the heating system. I called AC Wizard to address the issue, but despite the technician offering a 30-day warranty for his work, the company insisted I needed a new work order to fix their mess.

Now, I’ve had to create a new work order with AHS and requested a different vendor. My system was working perfectly fine before this tune-up service, and AC Wizard not only failed to complete the tune-up but also caused more damage with their inexperienced technician. I absolutely do not recommend them!

Be aware

I selected this contractor from American Home shield due to all the good reviews, but the truth is that they were very dishonest and the customer representative Valerie was rude and a liar. AHS approved the replacement of the AC evaporator coil, but they gave an estimate of $4,080 for the modifications needed for this fix, when I called them they said they had to replace all other things for the coil to work, like if it was the first time my AC breaks. 2 years ago I had the same problem and AHS assigned a different contractor, while they also tried to sell me a new system, they did not lie about it and only charged me for the refrigerant.