HVAC reviews in Dallas, Texas

On Feb 4-5, Frymire did plumbing work for me, and did a great job! It took two days for two separate issues, no problem. I paid $973 up front, with the remainder due after they completed the job on the 2nd day. The following day, after the work was completed, I see the two charges, one for the $973, and the other for the TOTAL amount of the job. Unfortunately, I paid with my debit card causing my checking acct into overdraft. Fortunately, I have overdraft coverage. I understand mistakes happen, but I called multiple times and no one ever called me back. They just took my messages and said they would email the accounting dept. This morning, I look at my bank account and see they finally refunded my $973. Over the last five days, I have been completely stressed out with no phone call back to me, no reassurance that my money would be returned, and no apology. I’m canceling my maintenance agreement with them. I don’t want to deal with a business that takes my money while they’re stressing me out.

I have used Frymire for over 5 years for all my HVAC and plumbing needs. I have had relatively good experiences in the past, but lately the company has took a turn for the worse. I had about 40k worth of plumbing work that was needed to be done, I have no issue with the plumbing portion of the work. My issue stems from the lack of communication within the organization.

For starters calling the main line you are forced to speak to an AI generated spokesperson who is less than helpful. During our 2 week project, I had to make many phone calls to Frymire and after bypassing the AI spokesperson, I was connected to multiple different people who for the most part were extremely unhelpful and had to reach out to others for further information. The employees were nice and pleasant but it's boggles me that with this big of a company there isn't an employee profile that lists current projects and pending items. One time I called to clarify the next steps in our plumbing project and somehow was told I needed to schedule maintenance on my HVAC and that was it, made no sense. Towards the end of the project I was contacted about final payment, while there remained 3 massive mounds of dirt left in my yard and construction materials, when questioned if the project was done, I was told someone would get back to me. No one ever reached back out to me, the dirt was picked up 2 days later. Further proof of the severe lack of company communication, I was overcharged by 3,000 dollars because differing plumbers did not communicate with each other.

I have no issue with the employees they were all very pleasant and helpful, except for the useless AI representative. I also don't have issue with the plumbing work that was done. My concern lies with the almost negligent lack of communication that exists within the company. Please, please, please improve upon this, if it persists this is the sort of thing that will push me towards using another company.

Great job. Tech John was very clear on the situation and provided adequate solution options to choose from and corrected the main issue same day. In my experience Frymire has been a time efficient, trustworthy company.

Two weeks later, job incomplete, no response from Frymire.

Pictures are from two weeks later, Monday, 15 September 2025.

The plumbers’ names will not be mentioned. Both plumbers were professional, efficient and cordial, and would be five star rated.

Monday, 1 September 2025, my neighbor notified me that there was a leak in my front yard. The pipe was broken adjacent to the water meter. I called Frymire to schedule a repair. The plumber arrived promptly and repaired the leak, recommending replacement of the entire water pipe. The full replacement of the pipe was scheduled for Tuesday 2 September 2025.

On Tuesday, the diggers arrived to dig the trench to replace the pipe. Without any notice, the water was shut off, with no water for a full day. I replied to the text me from Frymier to notify them of the problem. There was no reply, so I called the telephone number provided in their text message. The artificial intelligence assistant, Frankie, accepted the information and assured me that it would be handled. It was not, and the water remained off until Wednesday. Again, no call back, no communication whatsoever.

The diggers dug multiple holes trying to locate where the water enters the house, broke the water pipe for the sprinkler system and cut the sprinkler control wires in at least two places.

On Wednesday, another plumber arrived and restored the water service. The diggers partially filled the trench and holes dug searching for the entry point. Rather than fill one hole, they moved the paver stone from under the faucet over a hole to cover it.

On Monday, 8 September 2025, I called again, and Frankie (artificial intelligence assistant) connected me with a customer representative. I explained the situation to her, and she assured me that it would be corrected.

As of Tuesday, 16 September 2025, two full weeks later, the job is still not finished. There is still no communication from Frymire at all. No explanation as to why the job has not been finished, no projected estimate of completion, nothing at all.

Frymire requires payment at the time of the service, before the job is completed, and two weeks later, the job is not finished. Therefore, I am unable to recommend Frymire for any service.

Industrial controls no longer have locations in DFW.

I just like to thank Don for all the Great Advice he provided me concerning a number of issues. I plan recommending him and his company and utilizing the services of My Texas home Services in the Future...Thanks Don!

Len is a rare type of contractor that truly cares about people and doing a good job. He's exactly what the world needs more of.

Len is very professional. He is upfront about cost. He handled my emergency quickly and ahead of schedule!

Len is an outstanding plumber and business owner. He and his associate unclogged my drain in no time. Could not recommend him and his team more!!

Len was great and super helpful. He got our AC back up and running super quick.

I have hired Len multiple times for different jobs and he has always worked hard to produce good results at a fair price. Highly recommend.

They were quick to respond and fixed my air conditioning the same day. I highly recommended my tx home services!

I cannot tell you how grateful I am with this service. We have already planned to have them complete our other bathroom. Uber appreciative for their service (even on a cool, rainy day)!

Len/crew came to repair my water shut of valve. The were efficient, courteous and the cost was reasonable compared to what was quoted by the crooks that AMHS sent out.

Mr Watti strikes again !!!! Like LeBron in the 4th fair prices especially with inflation going on ! .... His second job for me. Fast and efficient we love Len Watti's plumbing services. Give him a call he's open 24/7 like Walmart used to be !!!... 25 dollars just to look at it ... You can't beat that ! Great personality I can personally guarantee a good service when it comes to Len Watti

After calling my normal list of plumbers that I've used - one of which is My Texas Home Services (I did not call the main business number. Wish I had). I ended up scheduling an appointment through Angi's List. That was a mistake. Their guy came out and reamed "all" of the pipes, charged $353, and left having accomplished NOTHING. I did get a list of further repairs that would be needed and their approximate prices. The man was not competent to make the required repairs. Either that, or lazy, or larcenous, or both. Maybe all three. Either way - NOT HAPPY.
Then Len Waatti answered his phone! This all happened today, by the way. Len came and fixed my problem. To the job correctly required removing the commodes. Which he did. First guy did not. Len was here for less time than the first guy, charged almost exactly the same amount, used no tools that the first guy didn't have, and was able to fix the problem. Hallelujah! Len is a Pro.

Count me as a Satisfied Customer of My Texas Home Services.

I needed service to my ac and heating. Len came out Sunday to get this taken care of. I appreciate the quick and efficient work to get the clog cleared and my unit back working properly.

in 2020, The owner Lennox installed a unit in my house. He lied and said the unit was a couple years old. I have had multiple problems with the unit since then and paid him serveral hundred dollars to fix it. The problem was never fixed!!! I have a receipt that say 10yr warranty and he refuses to fix the SAME problem! I would not recommend this company to my worst enemy!!

Very satisfied with the plumbing work they did on my house! On time, hands on management, great price and professional. I would use them again in a heart beat. As a first time homeowner, it was reassuring to know that my house was in good hands with My Texas Home Services. I highly recommend!

I liked the fact that I could get a new toilet installed AND some electrical outlets installed with one phone call and one service call. I called on a Tuesday and they came out and finished in a few hours on Wednesday. Lyn even suggested that I have an outlet installed in the utility room so my internet modem equipment could be hidden away in the utility room. Brilliant!

Len was always prompt to answer my texts or any questions that I might have. He was very professional and explained all the steps in detail. Len is personable and very friendly. I would highly recommend him to any of my clients,
friends, neighbors or coworkers. Thank you Len for your
⭐️ ⭐️⭐️⭐️⭐️service! You are amazing!