HVAC reviews in Dallas, Texas

Thank you David Patchell for your honesty and for being so informative today with my tankless water heater! My boxer dogs loved you too! Nice to have hot water again!!!!! - Lantana TX

Had a stopped up kitchen sink. Tech was able to get it cleared and recommend jetting to system. Having the right equipment makes all the difference. After seeing the camera images we agreed. Waiting for setting up an appointment with that crew.

I am extremely disappointed with the service we received. After a small flood in our home, Frymire was hired to reconnect our toilets and sinks. However, they failed to connect the sink in my laundry room, which was included in the order. They also left missing caps, removed doors without replacing them, and there was sticky residue leaking from the toilet, which seemed like leftover material from the old seal. It has taken four days to get someone to come back. I requested a different plumber, we now have to wait for a different time slot, and I was asked to be patient. I've had to take a full day off work. The customer service has been appalling, and I cannot recommend this company to anyone.

I have been a customer and member for several years. For most of the time I have been satisfied with the service. However, yesterday I called to reschedule my service appointment for my water heater for the 3rd time, and I was told that I didn't have a membership. My conversation went on for a bit and then I hung up since I was very angry. I had a voice mail about an hour later from Shannon, who apologized several times and let me know in the future to ask for a live agent. A customer shouldn't have to ask for a live person to book service. I called today and did ask for a live agent and got Shannon, who apologized again for the incident and got me booked for my service. If Shannon had not reached out to me yesterday, I would have cancelled my membership and gone somewhere else. In the future, the company would do well to use only LIVE PEOPLE like Shannon. She needs a raise! Janie in Plano.

Everybody else wanted to sell me a full AC system when all I needed was a new evaporator coil. I believe Andy is the last truly honest salesperson on the planet! Make sure you have these guys quote your project. You'll be happy that you did.

David is friendly and knowledgeable. He answers plenty of questions from us on our current tankless water heater and questions about a house we are building. He is an asset to your team.

Zachary arrived promptly, diagnosed the problem, but the part needed was on backorder. Later in the afternoon, the office let us know they found the part and were getting it shipped overnight. Zachary arrived the following day and quickly fixed our heating system, just in time for some record cold.

Christian was very thorough with finding the location of my water leak. He was courteous and professional. He kept me updated on what he was doing and what he was finding throughout the entire process. And in the end, he explained to me what the problem was, how it needed to be fixed, and how much it was going to cost me, showing me three (3) options to choose from, allowing me to make my own decisions, and he patiently answered all my questions I had regarding the issue I had & the process with which to remedy it. I would Highly Recommend "Frymire" and Christian for his knowledge, experience, and honesty.

Jose was extremely knowledgeable and shared a lot of helpful information with me. Prompt and courteous. I appreciate his service. He has wonderful Customer Service.

Dave came out and did the annual water heater flush and inspection. He was very thorough and explained what what he was doing and what he was looking for. He's the kind of guy I want for a neighbor. 😊

John Cassidy was the best!! He worked his tail off to get the job done and he got it done. Great to see hard workers like this.

Francisco with Frymire was amazing. Very thorough and explained everything very well. He took great attention to detail and knows his stuff. Went the extra mile to fix something as previous installers has something hooked up wrong. Great experience.

Dispatchers were very quick with communication and very helpful. I had both my Plumbing and HVAC service done in the same day. Perfect service . Thanks Frymire

Jacob was very thorough and knowledgeable. I asked for a comparison to replacement vs repair as system is 10 years old. He already setup an appt with sales to understand how much for replacement. Great customer service! You guys are lucky to have him.

I called for service on a water heater that wasn't putting out hot water. Mo called me to let me know that I just needed to change out 4 AA batteries, effectively saving me $189. And because of this I will use these guys again in the future, no questions asked. Thanks again, Mo!

I recently came across issues with Frymire due to a neighbor who had work done on leaking pipes. Unfortunately, due to the cul-de-sac layout, neighbor and I share my front yard getting to our own water meter (approximately a foot away from each other).
During the project, the first problem; Frymire hired subcontractors that excavated the area causing a snap in the fiber optic wires, which then created an internet outage for me along with the surrounding homes. Took me over 2 weeks to get that fixed.
Next, the second problem; my water bill started to rise suddenly after their project. I had contacted the manager Abe with Frymire, he then sent out a technician Vincente that worked on the project to do further inspections. After looking at the area for about 5 minutes, he came to the conclusion saying their work didn’t cause my leak. Saying there is not thing they can do but can write up a quote that I will be liable for.
My frustration with this situation is that everything was fine until this work had been done, now there is a leak that they do not want to take responsibility for. Clearly, there is no coincidence on my leaking pipes. For Frymire being “so professional”, they do not want to take accountability for the causing issues. Vincente had said it wasn’t them that had cut the fiber optic wires - it was their subcontractors. Correct, however, it is your subcontractors who are also representing Frymire.
Then, I am being left with an unresolved issue with no given answers. Abe will not pick up my calls to discuss the situation and the neighbor is also not responding back at all. All of this during the holidays as well.
I feel Frymire had just sent out a technician to say they did something but in reality, denying was their priority and feels like they just wanted another job opportunity. When I had spoken to Abe prior, he made me feel as if something is wrong, they would fix it. Now they’re saying they caused nothing and do not want to be held liable. This is all very unprofessional.
I would like to add, the have messed up my yard with their patch work.

I have had multiple plumbing jobs complete with them with very few issues. However, I had a HVAC unit installed right around Thanksgiving and I wanted one that would get the City of Denton rebate(15.2 SEER) . Sales person assured me it would. It gets installed and I complete the rebate form and it’s denied. When I call to inquire why, I am informed it’s only a 14.5 SEER and does not meet requirements. My receipt says I paid for 15.2- city of Denton confirmed that’s what I paid for but what they installed was not the same. I have tried to find a resolution, called multiple times and they do call back- but no resolution to move forward. It feels like the salesman pulled a bait and switch on me. I would hate to think that it’s because I am a female. I called the sales person and he was dismissive and informed me that they do not sell a 15.2. It has been an extremely frustrating process and I still do not have the HVAC system I asked for.

We had a new AC unit placed with one days notice. Chris stayed late at our house and confirmed at 6:00 pm we can have a new AC unit replaced the next morning.
The team was on time, did a great job, the AC unit looks great.
They fixed our “warm room” problem, re routed our thermostat and gave us a new extra return vent.
Price was great, service 10 stars for entire team.
It’s rare folks do a great job thanks you Frymire !!

Patrick Blanco was fantastic. He was detailed, explained everything, and did things that no other service person has done. If only all your techs came even close to his work.

The service team was awesome, very responsive and respectful. They arrived and immediately went to replacing our two (2) water heaters which were upstairs in the attic. The two service technicians came in and explained what they were here to install and got to work immediately. I am grateful that this company used quality professional equipment and provides excellent customer service support. I would and will recommend Frymire and Strittmatter to our neighbors, family and friends…

Our situation began one week ago with a water leak. They came out and stated they couldn't find a leak and blew out our a/c condenser line and said there is possibly a crack in the line since the attic was dry and the water was in the wall. NOTHING WAS SAID ABOUT THE A/C UNIT NOT WORKING PROPERLY. This was $300 and change. Then, they sent out a reconstruction service to assess the damage and began demolition within 2hrs of the first service call. They tore out sheet rock, carpet, on two floors and have set up 6-8 heaters and dehumidifiers to clear up the water damage. After all of this was done, the a/c has not worked, so we are unsure if the leak is fixed. All have been going from Wednesday to Monday (over the 4th of July weekend), and still running to clear up the water. Now, a week later, due to the leak not being fixed, our insurance company won't send an adjuster out. So, we contacted the company today, and scheduled an appointment between 12-2pm. At 4:30pm they show up. Now, saying our a/c unit condenser is bad, but no leak unless it is going down into the bathroom. I said how do you know there is no leak if the a/c isn't running (no condensation due to it not running, so no leak would be observed). He did end up using bottles of water to check for any further leaking. Needless to say, more money spent. Saying it is just a coincidence, but I am not so sure. Anyway, use your judgment. Giving them the benefit of the doubt so rating 3/5. Employees have been nice and respectful. No issues with them.