HVAC reviews in Dallas, Texas

Corey was prompt on a super cold day in January. He was friendly, professional and very efficient. He did a thorough inspection on a chimney and fireplace that had not been used in many years. He recommended a log refurbish for the gas fireplace and we set up the appointment. Customer service provided a next day appointment and Richard came the next day. He did a great job restoring the fireplace, logs and the base supplies to a gas fireplace. I feel really confident that the gas fireplace is safe to use and it's an added comfort to the room.

Master Services is highly professional. The work is good (fireplace repair in my case), the workers are professional and very good at what they do. They went overboard in making sure they did not make a mess. I highly recommend them and will use them again in the future.

The technicians installing new fireplace doors were attentive to detail and made sure fit was perfect. We received a nice looking product with great workmanship.

My experience with Masters Services has been nothing but flawless. Gina was incredibly helpful in getting appointments set up and communicating next steps. Cayden was also very helpful during the inspection. He was thorough, transparent and professional by providing the right services for our needs. I will definitely use Masters Services moving forward all thanks to Gina and Cayden!

Austin assisted us with ordering a new fireplace screen. He was professional, efficient, knowledgeable and provided helpful suggestions and observations about our purchase. We are pleased with the service and we look forward to having our new fireplace screen in few weeks

Chimney cap looks GREAT! Masters Services has excellent customer service. I highly recommend this company!

Masters Services has been my go-to chimney service company for the last several years. Recently, I needed immediate help after a wind event, and they promptly responded. Reasonable pricing. Terrific employees.

I hired Masters Services for chimney repairs at my home and was presented with a $25,000 estimate.

After the chimney work was completed, I consulted an independent, highly experienced chimney contractor to review the pricing and scope. His exact words after reviewing the estimate were: “You got scammed.” He explained that the amount charged resembled what you would expect to pay for a full chimney rebuild not what was vaguely listed on the $25,000 estimate.

Major concerns included:

• No breakdown of labor hours, materials, or scope—making it impossible to validate the charges.

• Heavy use of NFPA 211 fire code language without tying it to actual inspection findings—this appeared intended to pressure approval.

• A “lifetime warranty” that is void unless you agree to pay indefinitely for annual inspections—this was not disclosed upfront.

• Charges like $3,415 for smoke chamber parging and $6,885 for liner installation were significantly above market rate, with no justification.

I submitted a detailed grievance letter as requested by the Master Services supervisor of this job.
Instead of offering a refund or resolution, Master Services forwarded my list of grievances to their insurance agent to file a commercial general liability (CGL) claim. An adjuster contacted me directly and confirmed that this claim is going to be denied based on the circumstances of my letter.

I’ve filed a formal complaint with the Better Business Bureau and posted a compliant on Yelp.

I strongly advise to be careful and not have what happened to me happen to you.

We had Masters Services convert our gas fireplace into a wood burning fireplace and we are extremely satisfied with their services. Angela French came to our home and provided us with an extensive outline of the work to be done and the costs involved. She was very thorough and professional and addressed all of our questions and concerns. The work was completed promptly and on schedule. The workers were very respectful of our home and made every effort to insure safety and clean working conditions. Juan Patino is a perfectionist when it comes to his work performance and ethics. Juan took extra care to make sure our fireplace not only worked but looked beautiful. I would highly recommend Masters Services to anyone who has a home improvement or remodeling project. Their work is warranted and their prices are reasonable. Masters Services will definitely be our go-to company for any future work that we need to have done!! They have our trust and respect.
Dean & Elaine

YES I REMEMBER YOU. You probably don't want me giving you survey answers. spent $6k to have my chimney rebuilt to get the "warranty". It took a month to get y'all to finish the fire wall in the fireplace because you ran out of the panels.
Then when it was finished the panels had different patterns. I had to install the gas pipe and 2 months later the bottom panel cracked (the original reason for the repair). When I called to get it fixed under warranty I was told that was not a "warranty" item.
Fixed it for $30 worth of fireplace seam sealer
I just hope the rest of the work you did and other materials used are better than what was in the place that burns the wood
Response from the owner 19 minutes ago

We remember you too Miguel. Panels are not guaranteed and carry no warranty as you were told and is in our warranty paperwork. That $30 you spent also is voiding your manufacturer warranty.

We’ll the total job WAS SOLD TO ME AS FULLY COVERED.
AND to your point of me making my own repair is voiding a warranty.
Come on. You just SAID IT WASNT UNDER WARRANTY.
THEN, not being able to respond to your response to my experience with your company. If funny.
Luckily I saved the link. Because I responded back to the first text with Exactly what I posted to the survey. I only posted it to the survey because I got another notification of you wanting me to post.
So maybe your customer service team needs a refresher course.
Thank you for your time.
Please don’t reach out to me again.
🧐

This morning a lil after 7:20 at Mayhill and McKinney in Denton, one of your drivers almost caused a massive car accident because they last minute decided they needed to turn left at an area where there isn’t a lane to safely do so and without a blinker. My son and I among other vehicles were very very close to being rear ended. Please have a talk with this driver.

The sells process and installation were very bumpy. The salesperson quit after several misfires including incorrect SOW, lack of selection of vent color and more. It took several trips to get it right. Then, just this past week, I received an automatic email from Chad Murray, the owner requesting at we pay nearly $300 for an annual inspection or our warranty was going to be voided. This was never discussed during the sales process. The other issue is that the job was not started nor completed until late Jan of this year, which is only 6 months since the install. It also states that my warranty would be voided in September if I don't opt in for this inspection, which is only 8++ months after the installation. I was told I had a 5 year warranty and am now being asked for monies never disclosed during the entire process or at the very least, no quote was provided. The crew were "nice" but the process and communications were far from professional. BTW, they only did brick work and a new top. I used Jacksons to do the new gas logs. This is a scam. I've called them twice and requested the GM return my call. He never has. The name they gave me was John Mashad. I also responded to Chads email and again, no response.

I would not recommend my worst enemy to these people. I've given up on my situation which I know a lot of people would not but in this case it's just too much drama and I'm not getting anywhere. I will take this very hard lesson and walk away and not recommend anyone to use these people. I told the neighbor across the street not to use them, and he didn't. He went with a different company and I'm so jealous of the service he has received.

That is odd the response states I'm not a client! I have been a client since 2015! I paid $2,925 back on 12/22/2015 for you to replace my chimney from brick to Hardy Board. This year in June 2025 your men came back out twice. One invoice # is 95946 and I had to pay an additional $850 because the chimney cap which had a lifetime warranty was not covered under the warranty. Then you had to come back out 2 weeks later because the screw/bolt used split the cap open. Love the response from the owner. Classic!

One one of the best businesses I've dealt with as an out-of-state property owner. Matched the superior service level implied by the results of my due diligence about the business. Reasonable rate for chimney inspection and cleaning.

I used them in April to install custom doors and screen on my fireplace. Richard did the install and was very professional and knew exactly how to install. It is absolutely 💯 👌. The company is Awesome!! Very professional . The quality is well worth it for the beauty of the product.

I hired Masters Services to change the facade on my chimney and update the surrounding carpentry. They responded quickly to my initial request for a quote. They completed the job in a timely manner and were always courteous. The outcome was just what I’d hoped for. I plan to call them to quote a bathroom update for me soon.

We had a yearly check of our fireplace by Masters Services and this time we met a new person who did the service. Especially nice young man, very efficient, the work was well done and he was a easy to have in the house. Very polite and nice. Austin is a good representative of the company and is another reason why we like Master Services.

Cayden and the rest of the team were wonderful! They were knowledgeable, friendly and took great care in keeping our home clean. Very happy!

We have been using Masters services for several years to remove and replace chimney chase covers and flue caps for our customers after hailstorms. Master services has always done quality work for us, addressed any problems promptly, and does what they tell us they will do. They have taken care of our customers and provided a high-level of service. I highly recommend them.

ALL representatives- including Cayden Cox and Kyle - have been VERY responsive! This is my second experience with Master Services and both times have been exceptional! Very professional!!

Gabe came out to perform an inspection today - great service, kind, and very transparent. On top of that, great conversation and gave me some tips/pointers to carry on with upkeep. I definitely recommend.