HVAC reviews in Dallas, Texas

After having two different companies try to solve our issue of our dual speed A/C unit only running at one speed, Jake came out, tested the system, called the manufacturer and worked closely with our Home Warranty company to figure out the issue. Jake had to come back several times after getting conflicting information from the manufacturer. Jake’s professionalism (explained everything he was doing in laymen’s terms, texted us with updates, showed up when he said he would be here, overall demeanor) and persistence in getting the issue resolved was greatly appreciated. We will be asking for ABS whenever we have warranty issues and whenever we need annual service on our heating or cooling needs.

We called ABS over a month ago because our upstairs AC stopped working. They came out and their service men were very nice. They told us we would need to purchase a whole new AC unit. That cost us thousands of dollars, but in this Dallas heat, we had to get it done, so we did.
They came out a short time later and replaced the system. A short time later it stopped working again. They came out and said that our sink was clogged and that they couldn’t fix it and we needed a plumber to come out and flush the drains, so we did. It began to work again.

A few days later it stopped working again. ABS came out and said that the pan and pipes by the AC unit were clogged and we needed to replace all of that, costing over $800 (again, we had JUST got the ENTIRE unit replaced costing over $5,000). They told us it would continue to stop working if we didn’t get that all replaced. This was frustrating to say the least considering we just got what we thought was everything replaced and thought we wouldn’t have any issues.

The upstairs unit has worked since. And last week our downstairs until stopped working. So we called them to come fix it. Both my husband and I called them every day for a week straight. The person I spoke to blew me off saying it was the clogged drain again. (How would you know that, considering you haven’t come to look at it, and it’s a totally seperate unit?)

He said he would have the scheduling person call us to have someone come out to look at it. No one called. So we continue to call just to have him blow us off and completely ignore us. Mind you, we’ve spent THOUSANDS of dollars with this company, just to be blown off and ignored.

After a week in Dallas heat with no AC in our downstairs, and being ignored by this company, we called someone else.

I gave them two stars because the techs who came out were always nice, but beyond that, incredibly frustrating to be treated like this by a company we’ve spent so much money with.

Edit: the techs were nice, but I changed it to one star because our top AC went out today, (mind you; everything is BRAND NEW up there) and no it’s not the drain being clogged because no one uses the upstairs bathrooms. It’s me and my husband. That’s it, and our room is downstairs.

This is absolutely ridiculous. Pathetic, actually.

Outstanding work by ABS construction director Mike Rentie! I had to have a support beam and posts replaced on my house. Mike was amazing to work with. He put me on the schedule immediately, assembled and supervised a great team as well as sourced out the materials at a good price. The work was done quickly and the site was kept clean. Mike was on top of every aspect of the operation and made a stressful situation almost pleasant... and the house looks fantastic!

My central air stopped working, still under warranty. The other company that installed it wasn’t available. Referred me to another guy. That guy told me the warranty wouldn’t apply, estimated $4000.

Luckily a friend of mine pointed me towards American Building Services. Jake came over and diagnosed it that day and they replaced it the next day, under warranty, for waaaaay less.

Thank you for your expertise and integrity. Great work.

American Building Services has done an outstanding job for us with all of our AC/heating issues for many years. I give them the highest rating.

Over the years, Jake Robins with ABS, in addition to many others on their team, have helped us out many times on our older house in McKinney, and also with our newer home after we moved to Allen. I can't speak highly enough of this company, and I would highly recommend them to anyone looking to have their AC/heating system serviced or repaired.

They are honest, timely, and very fairly priced with everything that they have done at our homes.

DO NOT USE THIS COMPANY. I’ve used these folks before and was pleased. Not now. They are very good at the job – but the greedy pricing is robbery. My AC fan broke and temp was 98 degrees. ABS Heating & Air fixed it at 3X the cost (well over $1000 for a fan motor). I know this because I googled the PN that was on the motor. I was told I could go elsewhere but the house temp had been 90+ for 2 days. I tried to negotiate a lower price since I am retired and disabled (fixed income) and they DID NOT CARE. Guess I will be eating hotdogs and mac n cheese for the next 3 months.

Technicians came out and did a full inspection, stayed true to what they were supposed to do and cleaned up behind themselves. Only criticism would be don't tell people not to watch you while you're in their homes, being friendly goes a long way.

Service man was very professional friendly and honest

Service man was courteous, BUT I believe some of the work was unnecessary but I decided to err on the side of caution. However, he tried to sell me an 8 oz. container of Nu Line an A/C drain cleaner for $30. I refused. I later checked with Home Depot and it sell there for $8.95. A similar brand (same formula) Web Cleaner for A/C Drain Lines sells at Lowe's for $5.97. He was persistent in also pushing AC Re-New for $199. That was priced at $68.98. That I absolutely refused. Your technician kept referring to a book for prices, an old stunt. While I feel I was overcharged, the unit is operating satisfactorily. I inquired about replacing my system and I was given an outrageous quote in excess (from the book) of $7000/. I don't think I will be using your service again. This is not the 4 Seasons I remember a few years ago.

I got a call from one of those $39 tune up companies and agreed to let them come out and take a look at my heat pumps. We had done a lot of construction and I was worried about sheet rock dust damaging our expensive equipment. Of course they said my system was in horrible shape and needed a $3000 cleaning. I called 4 Seasons the next day and was charged $69 for their tech to come out. He was much more knowledgeable about my system and showed me how to remove the filters (the ones the previous guy said did not exist) and clean them. Only one system was dirty enough to worry about and he honestly answered that on a scale of 1-100 it was a 20. He calibrated my thermostats and showed me how to maintain my units. All this for $69. I greatly appreciated his honesty and value. I will definitely use them in the future. They saved me $3000 and gave me an education on my system. Great job!

Good service

Good customer service

Great customer service. Very impressed on the knowledge technician had and how quickly he got the job done !

The customer service here is amazing. Super friendly. The entire experience was smooth and dilegent. Thank you Cowboy Services! Really impressed.

Fast and very friendly! Highly recommend it for the crazy Dallas weather. Very reliable and knowledgeable! 5Star customer service, I'lol deff use them again.

I was very satisfied with this company. Great customer service and finished in a timely manner. No more window units for me and the family, thanks to Cowboys.

Al was very professional and friendly start to finish. They were very thorough on-site and left me feeling confident about the service provided. I'll be sure to call Al when I have hvac issues in the future.

I was very impressed by everyone that I dealt with at Cowboys services - they always do the yearly maintenance on my HVAC units and when one of my units went out - they not only offered me the best price but also my technician Alonso did a very thorough job of replacing my broken A/C unit.

Thank you to Cowboys Services for their ability to be able to service my issue in such an efficient and professional timely manner. They went above and beyond their limit to make sure I understood what was happening, how it may have occurred, what the process involved to fix my issue and the outcome of the situation . I am definitely going to saving their number for future issues that may arise!!! Thank you again Cowboys Services!!

Came out for the $49.99 service and found all these things wrong gave me an estimate for over $2300 so I called another company who I have used for over 26 years they are in Lewisville and normally do not come to Plano. They came out Monday and I show them the estimate and they took a look at the system and told me that there was really nothing wrong with my unit. They did up my condensing unit (for free) and my freon pressure was fine not 2 lbs low (you charge $143 per lb they charge $80 per lb). My coils are old due to age of the unit. Brad at Kelly Heating and Air didn't even charge me a dime I'll stick with them.

When you are re-located to a new area it can often be stressful when seeking a trustworthy and dependable company. However, that was not the case when I decided to contact Cowboy Services. I was new to Texas, let alone new to the Dallas area, and I encountered an issue with my new home concerning the existing air conditioning and heating infrastructure. It was the peak of the notorious "Texas summer" and I was swamped with work. I was in desperate need to have my air conditioning issues resolved, but was more concerned with the allocated budget to fixed said issues. After being put on hold end eventually hung-up on by various other companies, I was beyond stressed and frustrated with the subpar customer service I encompassed. After stumbling across Cowboy Services, I decided to make a last-ditch effort and contact them in hopes of finding a dependable company. To my amazement, my call was answered on the second ring by a representative who truly possessed the "southern hospitality" qualities that I had heard so much about. After expressing the inadequacies that I had experienced with other companies, along with my desperation, this representative had a technician meet me at my house after business hours. Upon arriving home, there was a Cowboy's technician awaiting my arrival. He was respectful, professional, and enthusiastic about finding a solution to my problem. The technician worked for about two hours and fixed the impetus that was causing my air conditioner to circulate warm air throughout the house. I was given a bill, that after hours of research, was exponentially cheaper than what other people had paid for the same job. I am beyond grateful for the efficiency, professionalism, and customer-service that I was afforded by contacting Cowboy Services. I will continue to both recommend them and use them, as I have now found a company that treats their customers as family. Thank you again Cowboy Services, you continue to exceed my expectations!