HVAC reviews in Dallas, Texas

Cactua Cooling & Heating provided excellent service from the home visit and estimate process through the installation and follow up. The pricing was the best of those that provided estimates, it was very fair. Marcelino, the owner, helped select the best HVAC system for my house by answering all my questions and providing model information and suggestions based on his over 20 years of experinece in heating and cooling. I was considering foam insulation and he took the time to explain how that would impact the type of system I would need, with an emphasis on safety and efficiency. It really helped me make the best decision overall regarding an HVAC system and insulation. This is a locally owned family business. He does not subcontract his work and everyone that worked on my project was professional and kind. I highly recommend Marcelino and Cactus Cooling & Heating.

We were in the market to replace our 20-year-old HVAC system and we saw a bunch of signs in the neighborhood for Cactus so we checked them out. We liked that the owner, Marcelino, lives in our neighborhood so we knew we were dealing with a neighborhood business. They were friendly, professional, not pushy with the sale, and gave us several options for HVAC units at different price points to work with our budget. The installation and removal process was smooth and finished in one day—they were pros. They even installed a new smart thermostat. It hasn’t been cold enough for the heat to kick on but the A/C runs so much quieter and more efficient than it used to.

Es un excelente lugar

No contestan el teléfono y si lo llegan a levantar es para ponerte en espera no tienen boca para decir por favor espere o algo te tiene como tonto y no saves si te va a contestar o no

Good service

Good people

Good

My goto supply house!

Nice peoples..professionals

Very good burger joint.

Always have the parts needed at the right price. Staff is always helpful and knowledgeable.

One of my employees went to this location and he gavr personnel our phone number for our account and guy still would noy sell us a part

They are very unhelpful
The good reviews have to be from relatives
The good Counter woman left
The one there now is rude

I DONT KNOW GOW YOU GUYS LET SOMEONE WORK WITH FLUE SYMPTOMS THE YOUNG LADY IN THE GRAY HOODIE CAN BOT WORK.. FLUE BE CONSIDERATE ABOUT YOUR CUSTOMERS... I DONT WANT TO GET SICK SHE IS NOT EVEN WEARING A MASK DO YOU WANT TO GO BACK TO THE PANDEMIC SEASON

today 02/15/19 I went to the jonstone suply store located at 9050 autobahn Dr to get a motor under warranty all service went ok 5 to 6 minutes later while i was driving pull over to gas station and i notice that i had left my wallet at the store call somebody answer let know the situation she said no one answer at the store but she going to return my call later i call again few minutes later and a different person says he was only helping with the phone transfer call and another person that said my wallet wasnt there i wish i had enough gas in my truck tank it was almost empty so i barely made home I would have liked to look at their faces and have t them tell me that my wallet did no stay there when i pull the information they asked for from my wallet no bad i guess that was $740 dls from hard work. what a shame

Provided them with a part # for one of their manufacturing partners. They told me that they would not attempt to quote/sell me the part as it was a nonstock item and would be too much trouble to do so... and there would be freight charges associated with the order. If you aren’t willing to pickup the phone and call a manufacturer that you are partnered with to make an easy sale, then you have terrible customer service.

I've never had a problem with falling back on Johnstone Supply until now. I purchased a REME Halo and the cell went out within the warranty. RGF rep advised to take in the cell only, so I did. Once at the store, he asked me to go back and bring in the unit with the serial #. They did and replaced the ... with a bad cell. I called the branch and left a message; no return call or sense of urgency. I called corporate in Portland and explained the issue, and have yet to receive a call from the branch in DeSoto. I would rate it with no stars but I can't. I'll tell ya one thing, no more Johnstone Supply!!!!!!!!!!; WELL, ONLY IF LOW $ AND/OR IN A BIND. Update 4/26/19: Sergio and Angel took care of the warranty exchange. They were both helpful in the confusing process.

Come In during the summer months and get hot dogs on Friday's. Really friendly staff. They are a team that really compliments one another; Amber is really knowledgeable about her trade, Angel is passionate about customer satisfaction and service, and Sergio double checks and cross-references the products precisely, to make sure that I am getting the right product to meet the needs of my customers.

It was not our first time at this store and Emily, Roger, Chelsea welcomed us with a smile and Emily provided excellent customer service. Will definitely be back!

I’ve used this several times, and each time the response is quick, professional, and honest. The work is always well done.

Great family owned business