HVAC reviews in Duncanville, Texas

I am satisfied with the customer service provided by Mr. Banda. I feel confident that he did a thorough job when servicing my unit. Additionally, he took the time to explain steps I can take to help my unit run smoothly. Also, I’m glad I signed up for a service agreement. It gives me peace of mind to know that having my unit maintained twice a year will help it continue to work properly. Thanks for doing a great job!

My furnace was 30 years old, and stopped working. I got a few quotes and Air-Kool had the best prices by far. They were very professional, and installed the new furnace and took the old broken one away. They took their time and actually put back the attic ladder better than how it was originally. It's so nice to have a warm house again! I highly recommend them.

Technicians showed up within an hour of the call being placed, on a Saturday. They were very professional and courteous. They fixed the issue at a very reasonable price. I highly recommend them and will definitely keep using them from now on. Great customer service as well. Thanks.

Customer service is extremely excellent, they got me up and running in no time with my A/C unite with the weather being so hot. The quality of services Air - Kool Heating & Air provide is excellent. I would recommend them to my friends and family. Thank you so much for a great response time on getting my A/C up and going again. Keep up the great work.

Air-Kool was referred to me by while I was out of state. Brenda, Otillo, and Humberto, the tech guy were wonderful getting everything set up to working making sure everything is all set for the Summer. Thank you so much again!

My air conditioner was not cooling. I contacted Air-Kool and they came out the very next day. Their tech identified and corrected the problem at a very price. Highly recommended!!!

Otilio diagnosed the issue same day and then provided reasonable service that solved our AC problem. I think the unit works better than before. Highly recommend!

I was in need of a complete HVAC system replacement, and after extensive research and 10 different companies/quotes I decided to go with Air-Kool. They had the best overall knowledge, price and professionalism. Brenda at the office is very attentive stays in touch with you throughout the entire process. The guys also did an amazing job at the installation and addressed all my needs and concerns.

I am glad I didn't go with the big companies that charge you an arm AND a leg compared to family owned companies like Air-Kool. The same system that I got from Air-Kool was almost 7k more with the big companies, guess your are paying for their TV commercials! 🤔. ( also the big companies hand thousands of 5-star "reviews" but on my research I found out they actually pay to get those bot (Robot 🤖)reviews".

I will definitely use Air-Kool for as long as I live in the area and they stay open. ♥️♥️♥️ I definitely recommend y'all give them a call, my 10 quotes and research speaks for itself!

From scheduling to completion, the experience was outstanding. The technician arrived on time, diagnosed the issue quickly, and completed the repair efficiently. Honest pricing and great customer service. I will definitely use them again and recommend them to others.

Early this morning, we received a call from our tenant that there was leaking the ceiling and that it appeared to be the AC unit. When I called this service, I was greeted with a very friendly voice and greeting. He very quickly set up our appointment with Raul. Raul had his work cut out for him - as the problem was not a line clogged with mold - as would usually be the case. Raul had to do much investigating - only to find the line filled with grit and dirt (who knows how it got there!!) which was near the bathroom sink area. He did not give up - he fixed it! And the charge was very reasonable give the almost two hours work he did! Highly recommend this service!

Eric was great! He communicated with me in terms I could understand and most of all he was not pushy. I shared my logic and he listened. I could not have asked for a better service experience!

Norman Aire installed both my gas heater and air conditioning unit several years ago. They do my Fall and Spring checkups and always change my filters. They always do a thorough job and are friendly and reliable. I have referred them to friends, and will continue to do so. You can trust Norman Aire.

Norman Aire tech was very professional, performed maintenance in timely manner, provided summary of what was done along with how systems are operating. There was no trying to up sell you on upgrades or parts not necessarily needed. Will definitely recommend Norman Aire to friends.

Kevin G.

S.D. came out & looked at my ac unit. He then quoted me a price for a new unit. He was on time for the appointment & very polite. I enjoyed working with him. He was knowledgeable & explained everything to my understanding. Thank Norman Aire for assisting me. Ms. Carter

S.D. was absolutely amazing and very friendly! He is highly knowledgeable and was able to explain every issue/repairs and offer help with several of our units issues. He made sure to check the entire system an to make sure there were no further problems or issues that could be expected down the road! Highly recommend!!!

If I could give 10 stars for the service we received today, I absolutely would do so. Our technician, Raul was prompt, friendly, and professional. He thoroughly checked our system, diagnosed our problem, showed us what needed to be replaced, and gave us tips on how to keep our AC unit running properly! We will definitely call on Norman Aire when we are ready to complete our AC maintenance!!! 😊

Our AC stopped working last night. We have two kids under two years old and my mom and mother in law are here often. Called one other place before Norman Aire and they couldn’t get someone out today. Once we told Norman Aire we had an infant they sent SD over within a few hours. As soon as he heard the AC unit he knew exactly what was wrong with it! Once the part was replaced the house was feeing cool in no time. SD explained everything, was informative and had great customer service! I will definitely be calling them again if I need them in the future. THANK YOU SD!

I am a first time customer and called Norman Aire in a pinch. House was 87* with highs of 100* for the week. I made the call at 4:00 and they said that S.D. would be here to fix it between 6:00-8:00. He was here at 6:15 and gone by 6:45. Excellent service. S.D. has superior knowledge. Knew exactly what it was, changed out the part and had us going. S.D. is as advertised in previous reviews and I will use Norman Aire again without hesitation. Thanks y’all

Norman Aire sent someone out to my home for maintenance on the same morning that I contacted them. Marcus, our technician, was friendly, informative, and helpful. He got the job done quickly and effectively and did not seem to mind my questions throughout the service visit.

First off the professionalism and customer service was the best I’ve had when it comes to my HVAC services. Andrea was polite and explained the process as well as let me know that Raúl was on his was.

Raúl was on time and his demeanor was great. He was thorough with his explanations and was able to answer the questions I had without hesitation. What I liked most is he went over the options I had to resolve my issue and I didn't feel pressured. I plan to use Norman once I make the decision on what I want to do.

Much appreciated.

My AC was for some reason (or so I thought) not working. It had been like this for a few days and my normal HVAC guy had not gotten back to me or been responsive. My upstairs was sitting at around 80 degrees throughout the day and I was desperate. I looked up a 24 hour service and checked reviews and came across Norman, and gave them a call. He was there within 30 minutes or so (it was around 9 pm) and he checked everything and let me know my pipes had frozen bc the filters hadn’t been changed. He explained what I needed to do for future maintenance and was so helpful and respectful, I will definitely be using him going forward! Thanks again SD!