HVAC reviews in El Paso, Texas

Unreliable. Doesn't answer the phone or return calls. Constantly advertises on Facebook but doesn't follow through. Owner replied claiming I didn't call... The call just kept ringing and either I was hung up on or something is going on with his voicemail box. I called this morning and I don't do fake reviews, I uploaded a screenshot showing the call was canceled and it wasn't on my end. I even have proof from my cellular provider. I live in the Northeast of El Paso and needed quotes.

Was able to troubleshoot and have my ac running within an hour? Great customer service!

Cesar, is a true professional. Very honest individual. I called back because my heater was turning on and off so he came back to look at it. He identified the issue and fixed it at no additional charge. Very happy with the service. I will use them again

Came the day after requesting a repair for a leak in my ac system, finished faster than expected, and was very courteous and helpful.

It was a pleasant experience. Cesar is very polite and professional. He explains everything in detail. Thank you very much

Professional, efficient, and honest. Found the problem with my AC unit in under 30 minutes and repaired it for several thousand dollars less than other quotes. I'm upset I didn't know about Strauss sooner.

This company did AMAZING. For several weeks I had tried to work with different companies. Strauss was the only company that didn’t leave me waiting for an estimate and they were able to get my refrigerated air system replaced the same week. Not only were they professional and punctual. But they had the best pricing out of the many companies I contacted. I appreciated that they contacted me right away and didn’t leave me waiting. I will be using them always.

Strauss Heating and Air Conditioning is a WONDERFUL company!!! My unit died with triple degree heat wave and they were able to get a new unit installed in less than 24 hours. The team was professional, attentive to detail and understanding towards my situation. HIGHLY RECOMMEND THIS COMPANY!!!

Communication in regards to work timeline/parts availability could have been way more prompt, but the overall experience and service in general, were excellent. Juan is an absolute rockstar technician. Thank you!

We have had an excellent experience with Caesar! He arrives on time and is very professional and does a fabulous job. He knows his business very well. I highly recommend this company.

I needed my AC fixed on short notice, and they were there promptly, providing efficient and effective repair services. Their professionalism and dedication to customer satisfaction were truly commendable. I highly recommend them for any heating or cooling needs.

Be careful with this guy. He confirmed the appointment and didn't show up. I called and texted many time with no reply. I tried texting him from my friends phone and he replied right away. Look at his reviews, others have complained about him not showing up for confirmed appointments. He always replies with how it's not his fault. He's lying. My claim is through my home insurance. I'm willing do bet he doesn't show up to home insurance claims because he has to justify what he's repairing and it's harder to rip you off. You're experience may be different, just beware with this guy and hopefully he shows up to the appointment. In response to your reply you could have canceled the appointment, called and said or even replied through text, but you didn't. Why confirm an appointment then not show up? This must be common for your company because my review is not the only one saying this. Plus my insurance is still waiting to here from you on a job you didn't show up to. I'm still curious to know why you didn't show up it has to be because it's an insurance claim. All I'm saying is be careful out there people with this guy.

I had reached out to someone on FB to come fix my a/c, and it was a big mistake. He did more damage to my unit. I decided to call Strauss, and Ceasar sent out his guys the next day. Juan explained everything to us from what was wrong with the connections with my a/c to what his next steps to fixing it were. I am beyond grateful for them. I will never call anyone else to fix my a/c. I highly recommend them.

Made appointment with Strauss Heating and Air Conditioning Inc, and they were able to come out a day earlier and get my ac unit back up. I would highly recommend their services. Keep up the good work!

Cesar and his team were very professional and made sure that everything was working to our satisfaction. While installing our new unit they found that we had a black mold problem hidden in the wall. They promptly located the source and took care of it. Eventually our health would have been affected if they had not taken the time to get stop this menace from growing larger and we are very grateful. Many thanks to Cesar and his team. We are so confident of their professionalism and work ethic that we will be using Strauss Heating and Air Conditioning to install an on-demand water heater in the near future.

I known Ceaser for years now he has always went out of his way for me. He’s very professional caring and respectful! No matter what job he always gets it done Ceaser and his team are amazing and are the best in El Paso !!

Straight forward, true to their word and did a great job!
Another company , after a 2 hour walk around, said I needed a new unit. Strauss did the assessment in about 30 minutes, identified the problem and provided reasonable solution with a warranty! What a blessing. Thank you!

Super fast and good work. I will definitely use them in the future. I had an emergency issue at an off hour and they were here fast.

In reference to your reply to Thomas White. If you didn’t take the claim for whatever reason all you had to do was cancel the appointment. Why would you confirm an appointment, then not show up, then not answer the phone when called? The only time you answered was when you were called by him on a different number. In the future please have respect for your potential clients. We take time from work or our lives to be at home for the 4 hour window you set. If you’re not going to show up have respect enough to let us know. I don’t think that’s too much to ask for. I’m not the only one to complain about this with your company. Each time you have some reason on why it’s not your fault. All you had to do was inform the customer that you were not coming. The reviews about him not showing up are true. All I’m saying is be very careful with this guy. If you take time off work for his appointment it might just be a waisted day. Have a great day

Cesar came quickly within two hours of calling and diagnosed the problem. He came in the morning the next day, and the whole job of a blower motor replacement was done in less than an hour. Great work!
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Cesar came again for a capacitor problem on the outside unit. He came within 30 minutes and had the job complete in another 30-45 minutes. Very efficient. We didn’t have to suffer in the heat for too long. Great job! Will always call Strauss in the future.

Professional and great service. Furnace stopped working and they were out that same day to take a look. They didn't have the part on hand to fix but returned the next day to replace what was not working. The tech was very thorough, explained clearly what the issue was and ensured the furnace was fixed and working well again before departing. Communication was great throughout the entire process. Will definitely choose this company again in the future.