HVAC reviews in El Paso, Texas

Mr. Strauss was very polite and professional. He was very clean during projects as well. He communicated every step of the way, along with pricing me very honestly for my repairs. He gained my trust and loyalty. I will continue to refer him to friends and family! Thank you Mr. Strauss!

Had an issue with the AC unit, Cesar is extremely responsive and communicative. Came out fast got the job done and explained everything during the process. Recommended 10/10

Fast efficient and knowledgeable. He was at my house with in the hour. Got A/C system up and working in 40 min.will be using their service again!

I've reached out to Strauss on a few occasions and am very happy to have him service my mother's home. He communicates on when he can come out to the house and is prompt and courteous. His service is outstanding. I trust Caesar and will continue to use his services. Highly recommend.

Cesar does awesome work!! Called on Tuesday and showed up Wednesday morning like he said he would. As a customer that is what you really appreciate. He found the issue and fixed it and the other issue he said it would be Monday, but my other issued caused problems on Thursday Thanksgiving, which i called Cesar the following day and he said he could come Saturday which once again he was right on time. Had to track down the part I needed to repair my AC. and it was fixed. I highly recommend Cesar for Any HVAC or heating issues. Very respectful and honest. It looks like I have finally found a HVAC Technician that is reliable , honest and dependable. And the prices are very reasonable for the work he provides. Very neat and professional.
Thanks again Cesar for your quick response to my issues with my AC, very much appreciated 👍🏾👏🏾👊🏾💯

Great service, professional experience. This is the second time I used Straus company. They are the best! I had my motor burn out on my refrigerator air. Other places, that I wouldn't mention said it would be very hard to order that motor with all this high heat and service is in high demand.
Hot as it has been, was crazy not to have air. I called Cesar and JuanThey came in no time. And gotten me a new motor in no time. Serviced it and it cooling great! Believe me, there good!

Words cannot describe the immense level of service I received from Juan, Cesar, and his team!!! Juan was absolutely amazing and explained every step of the process with us. He was very punctual and kind. We called them out to our house because our air kept clicking on and off, our house was very hot, and the A/C line kept freezing up. I highly recommend Cesar and Juan for all of your heating and cooling needs and will continue to keep using their services for years to come!

Very professional. Was able to come out fast and provided diagnosis and estimate quickly. Follow up was also done within the week. Price was very fair. I highly recommend Strauss.

They are so fast and efficient! Great customer service the tech explained everything from the beginning up to the moment he was done. Strongly recommend them :)

Our AC gave out at 5:30pm on a Friday on Labor Day weekend. Cesar answered the phone and had a technician out 45mins later!!!! Technician Jose was amazing, explained everything and got our house cooled within 30mins!! Highly recommended 👌

Service tech arrived on time, explained what he was going to do, did it, cleaned up, and showed me his work and asked if I had any questions. Very professional. Took about 20 minutes.

Called Strauss Heating and Air Conditioning. Very relieable and you can always can count on them.They open 24hrs in case you don’t know. Cesar was very thorough, professional, courteous. I told him the issue found the problem and fixed it. The tasks went quick, and installed a new water heater . I’m very happy with the end result. Thank you very much!

Service check up was lowsy. Jose said the components were dirty and didn’t give the common courtesy to clean the coils. He said, the coils were dirty, but it was not urgent.” All he did was clean the electrical.” If we expect a full service tune up, we don’t appreciate a job half done. To pay 225 for nothing. No thank you. I hope it doesn’t happen to anyone, but everyone please make sure you get what you pay for.

Cesar and his crew always do a great job and are always friendly and fast. Strauss is our go to company. Our rep was so courteous, fast and clean. This visit they installed faucets and a new medical cabinet.

Cesar and Juan are amazing. Professional, polite and kind. Their work Is meticulous and fast. They are very knowledgeable in diagnosing problems. Their prices are very reasonable. My daughter just bought a house and 6 months later it needed a whole new refrigerated unit and they got it installed in 4 hours. They have gained two life long customers, myself and my daughter. Thank you Strauss for being awesome.

Here’s a polished rewrite of your comment:

Strauss Heating and Air Conditioning, Inc. provided our family with excellent service at a fair price. Our heating unit stopped working late Friday evening, so we needed service on Saturday. They quickly identified the issue and completed the repair at a reasonable cost.

Excellent service provided by Cesar and Juan! They showed up on time, did their best to diagnose the issues... I ended up needing a new system. They had my HVAC replaced/installed within 2 days. They were both professional, respectful, clean and answered all of my questions. My family and I cannot thank you enough for getting our house cool again, especially with triple digit temps approaching. Thank you!!

From the very start, Strauss Heating and Air Conditioning Inc. exceeded our expectations. Cesar Strauss came to our home on a Saturday night—one of the coldest nights in El Paso—when other companies wouldn’t come out on short notice. He went up on the roof and thoroughly troubleshot the issue, exploring every possible option to restore heat. Ultimately, the unit was beyond repair.

Cesar demonstrated the utmost professionalism and clearly explained our options, which led us to decide to replace both HVAC units at once. Prior to installation, Jose came out to assess the ductwork, and together Cesar and Jose reworked portions of the ducts to improve airflow and relocated a poorly placed thermostat to a more centralized location.

Throughout the entire process, Cesar communicated clearly and answered all of our questions before, during, and after the installation. The team was clean, courteous, and easy to work with. We highly recommend Strauss Heating and Air Conditioning!

I went with this company to help support a locally owned 2nd generation business. Owner and his son were at my location for other work thru another company when I requested a quote for a new heating/AC unit. The quote was prompt and professional and included and electrical service upgrade.. A date was set and installation took place. After learning that permits may be needed for the type of work performed, I checked with the City of El Paso and found no permits had been issued for my residence. I sent an email to Cesar regarding my issues. He responded by obtaining permits from the city. The city inspected the exterior of my home (not the interior to insure proper venting) and passed the inspection. The electrical permit was in the name of another business VIR Electric. That permit says passed also...HOWEVER - El Paso Electric did not issue a permit nor did they pull and reinstall my meter when the service was upgraded. I am now left with a meter base with no seal and Strauss Heating and Cooling as well as VIR Electric leaving me hung out to dry.......alone....with no support.......BEWARE OF THESE COMAPNIES - NON PERMITTED WORK CAN AND WILL COST YOU MORE MONEY AND THEY WILL NOT FINISH THE WORK PROPERLY BY OBTAINING THE NECESSARY PERMITS!

Profesionals

Thanks for fixing the AC unit. And finding the parts.
Muchas gracias Por reparar El aire acondicionado.