Appliance Repair reviews in Fort Worth, Texas

They had to get a part but it arrived in a timely matter. The young man doing the work was very professional & courteous. He also took the time to share some tips about keeping my stove top clean & how to keep the surface from getting marred

Matt was a breath of fresh air in this environment of terrible customer service and service providers that just don't care.
Matt actually cared enough to listen to my concerns and to figure out what was going on with my washing machine.
Thank you, Matt and Callahan’s Appliance

Andy is AMAZING. He came to our house today and went above and beyond with his service. He was quick and provided quality care. Thank you so much Andy for such an incredible experience. I will be using this company again because of his awesome service and the great experience he provided.

Callahan's is great, every time we have a warranty issue with any of our appliances, they come out quickly and if they can't fix it on the first visit, they usually get parts quickly and return. The staff and repair people are always very professional and courteous. Highly recommend them.

Callahan Appliance Repair was sent out by Frigidaire to check out a problem covered under the warranty on our dishwasher. They were responsive, prompt, and explained the situation and solved the issue with our Dishwasher. The repair technician was very easy to work with and was very knowledgeable about the appliance.

It wasn't the worst experience that I have had. First guy barely said a word. His lack of engagement in the conversation didnt make me feel as if I could ask additional question.
The second guy was great. Personal, quick, and at least spoke in full sentences.
The most inconvenient part, and honestly the reason I didnt request an additional visit when my product still wasn't fixed after part replacement, was the scheduling.
When scheduling I am asked to choose a time frame, 8-12 or 1-5. For both service dates, i chose one or the other and received the window for "11 am - 1 pm". Which is in neither window. Makes it really difficult to plan my day as a mom of three with a full time job & full time college student.
As someone in a corporate business I get scheduling shifts, but just tell me to take the whole day instead of setting the expectation that it COULD only be half a day. Im last minute having to find people to pick up my three kids from three different locations.

All for the brand new part to not fix the issue and now having to take another day off work for a different company to come out. AND I dont have a fridge. So im out the cost of food, again, and all of the other issues of not having a fridge or freezer for weeks at a time.

Technician promptly diagnosed the problems with washing machine, but there was an issue with a damaged part that had to be reordered. Wish they had checked part when delivered rather than waiting until day of appointment. Work was done under Lowe's extended warranty.

Callahan’s sent a service tech out to our house for a Lowe’s warranty call. The tech was professional and quick. He ordered the part, it was shipped to our house, then I called to let them know it was here, and the same tech came to our house and replaced the part and tested it several times. It has worked great since he replaced it 2 weeks ago. Again, he was professional and quick. We appreciate it very much.

Our fridge was been having a steady stream water leak from the water line where we fill up our glasses. Callahan has sent 3 different techs out over the course of months. All techs have been lost in the sauce on what to do. The last two have called their supervisors to order parts. Then they schedule to comeback out and of course it’s a new tech with no new part to fix the problem. Absolute joke of a company ran by incompetent leaders. And I know a thing or two about incompetent leadership as a cop and Marine Corps veteran.

Vincent was knowledgable and professional. The repairs were completed in a timely manner. The refrigerator is now cooling properly and the ice maker is working. I can’t comment on price because the repair was covered under extended warranty.

By far the worst experience ever. These people had to come out for my ice machine in my freezer (as a third party) 6 times in one month and NEVER got it repaired. Not to mention, one of those techs coming into my home smelling of cigarette smoke and leaving my house smelling when he left. I even asked him if he was smoking and he said yes! Unprofessional! The last call I did, I spoke to a rep who transferred me to a “manager” when I didn’t even ask for one. This manager was not professional and made it hard to believe she was part of a management team. After I discussed the issues with my appliance, she stated my parts were there but that I was never going to be happy with their service and said she would not be sending another tech out. My issue began as a broken ice machine and turned into a temperature issue bc a lot of my food has been spoiled, ice cream is not frozen and the tech said the temp is not cold enough for the ice to make. He came with a part, did not change it and did not put my freezer parts back the way he found them when he came. A huge mess! And then they acted as if food temperature was not a health issue. They’re a joke

The gentleman that came out was great! He was respectful of our home and our time. They did great work cleaned up afterwords and it was a great experience!

TERRIBLE CUSTOMER SERVICE! When you call to set up appointments for warranty work in our case a Frigidaire stove, they leave a message the day before changing their time for the next day and then do not show up for that time slot. Prior to this a tech came out and did not fix the issue and still without a working stove. After the missed scheduled app they called to set up another time that works for them not us for a part they supposedly ordered but never made it to our home to diagnose the problem. TWICE called to talk to the owner and they refused the requests. We have a different company coming to look at the oven but thanks to Callahan's Appliance, we now have to start over with this second appt in order to have a total of 3 house calls before they can issue a non fixable work order to replace this appliance. This is our second stove going on 9 months w/o a working oven. I SINCERELY hope that no one else ever has to deal with an issue with this company!

Anytime I need appliances service I turn to Callahans. They always give prompt service, they're techs are knowledgeable, and they fix it right the first time.

Callahan's service technician was polite and timely and had the repair complete in just a few minutes. I felt confident in his abilities and his willingness and ability to take care of the problem. Thank you!

We had an issue with a new GE refrigerator in the freezer compartment from Lowe’s caused by the delivery and installation team the ice maker wouldn’t shut off. Callahan’s was recommended by GE and they were very responsive when I called for an appointment which was a few days away. Kept us updated the day before and Kyle arrived in our 4 hour window slot. He noticed the missing piece over the water delivery tube and ordered that and a new automatic ice maker. Really knowledgeable and pleasant young man. He said it would be a week or 10 days. It was when they called to set a time to return and that was as pleasant as the first time. I still have the other frig it cools fine but the freezer didn’t freeze any more. If I would’ve known about Callahan’s appliance repair I would’ve called them. I’m going to wait till spring and have them fix it they are definitely trustworthy.

This company was used by my warranty and it was the worst experience ever. It took them about 5 times, at least, to fix my dishwasher. First technician came and said my dishwasher was leaking because it needed a new bottom gasket but didn’t have the part and had to order it. Another technician came a week later or so and installed the gasket. Dishwasher kept leaking. Another technician came and said the problem was the gasket inside the panel. Again, he didn’t have the part and had to order it but had some glue from another job he had just done and it would be a band aid solution while he got the part. Another week or so, another technician came and once here looked at the notes on his iPad and said they didn’t tell him he needed the gasket and he didn’t have the part so he needed to reschedule and come back. So another week or so, and the day he was supposed to be here, they texted me that technician was out sick and we would have to reschedule. So the next week or so, he came back and replaced the whole panel and finally my dishwasher is fixed. If this company had competent technicians, it wouldn’t have taken this long and so many visits to fix the problem.

I only gave three stars because there's always room for improvement.
Basically long story short, I purchased a new refrigerator from home Depot that came to the house defected( unbeknownst to us) it was a GE product and under warranty. GE referred me to Callahan's appliance to have them come out and troubleshoot and or fix the refrigerator. The first guy that came out and saw there was something wrong with the refrigerator not pushing out cubed ice, and said "yep that's your problem I'm going to order you a new part and then someone will return and replace the part once the part comes in". There was no further testing upon the initial first visit.
They were in and out in about 5 minutes. The second guy shows up and brings the part does not unplug the refrigerator and starts to work right away to fix the problem, however once the part was replaced it still did not work so then they said that another part needed to be ordered and they would have to come back.
The next time another different person came this time it was a person named Kyle who was very thorough and I give him 5+ Stars- because by now they've been out to my house several times and it still was not fixed nor was the previous two guys really doing any troubleshooting or getting on the phone with a GE.
Kyle got on the phone with GE to do some troubleshooting and then more parts had to be ordered to be replaced by then I'm starting to get a little frustrated and starting to request from GE a new refrigerator.
Poor Kyle comes back another time, and this time GE sent the wrong part and still was not able to fix the refrigerator.
So the last guy who shows up his name is Keith and he actually does a lot more troubleshooting and gets on the phone with a GE and then returns again a couple of days later to get on the phone with a GE and they did more troubleshooting only to realize that the wire in the casing in the refrigerator was broke or something as the reason why all the parts did not fix the problem.

Had Callahan's service tech on the very FIRST visit completed all of the required testing and got on the phone with GE a lot of these trips and me missing work could have been avoided.

When it came to scheduling due to my job Callahan's was not accommodating and told me they could not set a specific time frame, when I asked for afternoons, due to my job.
Luckily for me, I am allowed to have some flexibility with my job however not everyone has that flexibility and can just ( the day before at the end of a business day )get a text from Callahan's with a specific time frame when they're going to show up at your house. Most people can't just drop their employer for a service call.
Most people work Monday through Friday.
I found this to be a huge dissatisfier when it comes to dealing with customers , Callahans should try to accommodate better.

I do have to say after nearly two months six trips from Callahan's, I finally have a replacement refrigerator from GE.

If in the future that I need an appliance worked on I would recommend Callahan's, and would want Keith or Kyle, and that's providing the schedule is accommodating.
Everyone was very nice and professional.

Amazing Service! Vincent was very professional and friendly. He got the fan part in quicker than estimated and got our freezer back up and running in an excellent time frame. I would use them again and highly recommend.

Communication on the time of technician arrival was accurate and helpful. The Technician, Spencer was professional, explained the whole process, was knowledgeable and fixed the problem quickly. Additionally, Spencer did a complete diagnostic check after repair, found an additional problem and repaired it on the spot. I will definitely use and recommend Callahan's Appliance in the future. This was a warranty repair at no cost to me.

I had a great experience with this company. They did a great job communicating and following through when they were coming on time they fix the problem within 30 minutes and we’re on their way. Very happy with the service and communication I was provided