HVAC reviews in Fort Worth, Texas

Airco sent Sean R. to come out and do a routine furnace inspection. Sean was really excellent! He was very polite, and explained everything he was going to do - there were no surprises.

When the work was completed, he took the time to explain all the things he looked at and measured. Everything looked good except the blower fan had a little too much dust on it - and he showed me the photo. (Yep, dust.) Actually, he took numerous photos, each one corresponding to a portion of the summary he provided. It was actually quite impressive.

I've used several HVAC companies over the years - 2 others in just the last 5 years before choosing this one. If Airco keeps up this level of service then I definitely won't need to find another one!

Elvis explained his diagnosis and patiently answered all of my husbands questions. He provided a quote for the repair and surprisingly scheduled for the next day to complete the repair (I thought it would be at least next week for the parts to be available). He completed the repair very methodically, and once again explained what he was doing, and showed us pictures afterwards so we were knowledgeable about what work had been performed. Elvis was very kind and clearly knew what he was doing.

Arrived on time and explained everything up front on what was going to be installed. After completing the installation he explained how the installment would increase the air flow in my house. A clean up of all the debris was done after the install. A professional and knowledgeable young man who showed respect to me as a customer. Thank you for your service.

I have been using AirCo for 13 years. Never had any issues with their services. My most recent semi annual checkup was completed by technician Micaiah Lilly. All of his work appears to have been performed properly. I was provided with a detailed explanation of his findings. I highly recommend asking for Micaiah.

Elvis came out diagnosed our unit and was able to solve the problem in a timely manner. Were we kept informed of everything he was doing and made the repair process straightforward and easy for us.

Just had my HVAC system replaced, and everything was flawless from the beginning to the end. Ariel Teal was awesome helping navigate the financing process and scheduling. She always kept me up to date on the process. Benito and Ernesto arrived on time, explained how everything was going to take place including timing of completion. They were efficient, professional, and cleaned up during and after the process, kept me informed and exceeded my expectations. I would definitely recommend AirCo to my Family and Friends based on my experience. The City Inspector even gave AirCo accolades on the workmanship Benito and Ernesto provided!! Thank you for going above and beyond and proving customer service is what AirCo strives for.

Highly recommend using AirCo. Ernesto handled our 22 year old heater and AC system replacement quickly and efficiently. The work that was done was clean and professional. We are very pleased with the service that was provided, and will be returning for all future needs!

This is the worst plumbing job I have ever seen! Imagine trying to take a shower at the entire fitting comes off because the PLUMBER CLEARLY HAND TIGHTENED IT!!!! I don't know where the technician that was sent out here got his license or what master plumber he may have trained under but I'm pretty sure not tightening fitting by hand was in the first chapter! Not to mention I was charged $290+ dollars for this mess. AIRCO I need a response and a REFUND!

I can’t say enough great things about my experience with AirCo today. Both Jeff and Cesar were outstanding. Over my years of being an AirCo customer I’ve had Jeff and Cesar out before. These men really know their jobs. So professional and you believe what you are being told. Jeff and Cesar weren’t trying to tell me I needed a new unit without making sure we had tried everything else.

I’ve now been an AirCo customer for 26 years. I have never doubted their outstanding air conditioner knowledge. Plus in Texas a customer must trust their air conditioner repair, or sales person. It’s truly a matter of life or death in August.

Thank you Jeff and Cesar for being the best that AirCo has.

Airco did a great job and I was happy with every phase from scheduling to diagnosis thru repair. They communicate very well and keep you up to date on everything . The value they provide made me change the companies I deal with when it comes to HVAC and plumbing. Great service company that has friendly employees across their company. Give this company a shot and you won’t regret!

My wife and I are very disappointed with the service and customer support we’ve received. The phone customer service is terrible. When calling to set up an appointment, the only helpful representatives are Gina and i believe her Tyler. They are excellent and honestly should be the only two people taking calls.
For service visits. Jeffery is the only technician who has provided reliable service. Earlier this spring.We had our ducts cleaned and an air purifier installed. Now that the weather has changed, we turned on our heat and discovered it wasn’t working. We were freezing for two days. Thankfully, they sent Jeffery back out, and he found the issue there was a wire that had not been reconnected. On top of that. The previous crew left their trash and empty water bottles in our home that we didn't notice until we went to try to find out why the heat was not coming on. We try but we couldn't figure it out.

Because of all this, we will be looking for a company that actually values and appreciates its customers.

P.S.
LIZ and CARLY !

If you call. And one of them answers. They are both very rude. Bad customer service !! You should expect to be disrespected. I'm
Not sure how they are still employed. As im reading the comments. I see others are saying the same about those two. Maybe family ? But that should tell you that they don't care about the customers. It looks like they just take you money and treat you like trash!

Maybe u should apply to work here. I because i would Get to over charge customers,be disrespectful to customers, go to customers homes, jack up the price, do the a half as job. Then.... wait for the customer to call back the next day to notify us that nothing is working. Then.... charge another service call fee to go back out to fix it the correct way the second time. Sounds like a great company to work for. Zero *

Read the comments 👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎👎 👎!!!!!!!!!!

Update: 2/29/24 Josh Aaron did an awesome and fast job fixing our well water spigots! Will always trust Stark for all our plumbing/ hvac needs

Brandon Hines did an amazing job fixing our leaks in the kitchen and replaced our faucet. Fast and friendly 10/10

Fantastic service from Tim Gray. He quickly diagnosed the problem with our AC unit and got a replacement part installed the same day.

Damien completed our A/C maintenance and assisted us by calling the same day , Xavier for his assistance with a new water heater. Damien and Xavier were professional and courteous, and gave us an explanation of the new Water Heater. My appointment was made the same day. The dolly day Brandon Hines the plumber installed my new water heater. Brandon was professional and thorough in in job. All 3 employees were polite, knowledgeable and professional. They worked efficiently to get my home needs done in a timely manner.
Cristopher S was professional and knowledgeable. He was efficient and effective doing his job. He arrived in a timely manner on a Sunday. He explained the issue with my unit in layman’s terms. He did a great job. Cristopher is an asset to Stark.

Jorge P came to service our HVAC today - great communication, timely, respectful of home, and providex quality service.

We were helped by Jason Vasquez. Super fast, great service, walked us through tips and system care. Same day service. Would certainly recommend.

Unfortunately, this company has gone downhill. We paid for the membership fee for two of our properties for the last two years, and it includes a maintenance inspection twice a year. We scheduled both on the same day and alerted our tenant. The appointment was two months out, so we were able to make sure we would be home during the 4-hour window. We received a confirmation text the day before, but the day of the appointment, I received a text a couple of hours before, stating that it was cancelled and we would need to reschedule. I called to ask why it was cancelled and they said that due to a high number of emergency calls, they would have to move my maintenance appointment an entire month later. I expressed that I had taken the morning off of work to make sure I was there, and it was unacceptable to cancel a couple of hours before. This was the first time I noticed that being a member didn’t mean much to them.

Fast forward to them coming out for a repair. They quoted me over $3,000. Showed up with an inspector and a salesperson to let me know that it was my only option. I reached out to a separate company who fixed it for a fraction of the cost. Then when they finally came back out for the maintenance appointment, they recommended a job to replace the system fans. Here we are a month later, and every time I call they send me to the “Parts Department” and have given me different stories every time on when they will be able to schedule the job and promising to call me back. I never received a call back, so I finally made the decision to cancel the membership today. Save your time and money, and go with a company who truly cares about their customers and not just making an extra dollar off of the next person.

These people were supposed to come out and replace lights for my 87 year old grandmother..but instead confused her and locked her into a $6,100+ agreement for 9.5 years. When she realized what has happened and is trying to cancel, they are trying to charge her $3,500+ to get out of this 10 year agreement.
Is this really how you treat your customers?!
She said she has been with you since 2002 and now you have confused a senior citizen into an agreement that will probably outlive her?! What is wrong with you people.
She said nothing was explained to her at this visit, and a signature pad was pulled up and asked to be signed for the work they completed (replacing lights). This needs to be fixed ASAP and my poor grandmother released from this contract.

Jason Vasquez and Greg Robertson checkup ac/ heater system. Great Service and Communication of what is offered. Good job on the system.

Kyle and Jason V. came to the house today for a check up. Very professional and knowledgeable! Recommend!!!

Jorge Puebla did a great job. He is very courteous and informative plus answering all our questions.