HVAC reviews in Fort Worth, Texas

We’ve been using Air Serve for a couple years now to ensure that our AC works properly. Chandler has serviced our home several times now and has made the proper recommendations based on our needs with long term solutions in mind. We always appreciate hi knowledge, professionalism and genuine friendliness. We can tell he really cares about his customers and it’s always a pleasure to know that he’s the one assigned to our home. We’ve had another gentleman service our home as well and he along with Air Serve as a whole has been fantastic to work with. Chandler truly makes the experience great and hopefully y’all will retain him for a long long time!!

My wife and I recently came home from the hospital with our 2 day old newborn just to be welcomed with our air conditioner not working and the house at 80 degrees. I called Aireserv and explained the circumstances. From start to finish Aireserv was professional, courteous and very understanding of the circumstances I was in. Within an hour Chandler arrived out our house and had the problem troubleshooting complete. Chandler informed me that he would find the replacement blower motor first thing in the morning. The next morning, as promised, Chandler called me with different pricing options for a new motor.

Once Chandler arrived with the new blower motor he made short work of replacing the faulty motor. After replacement he also ran a complete diagnostic test on my system to see that the unit capacitor was performing lower than it was rated. Unsurprising as I’ve had to replace the capacitor on my unit twice in the past 4 years. Chandler was able to replace the failing capacitor with a beefed up capacitor with a lifetime warranty.

Overall my experience with Aireserv was extremely positive. Chandler was very professional and courteous, I hope he is recognized for his superior service.

Knowledge and kind staff! Took care of us quickly and gave fair quotes. They were honest and we will be using their services again in the future if we ever need anything.

Kenny was fantastic to work with. He was prompt, communicated clearly every step of the way, and was very knowledgeable. He went above and beyond to be helpful, and it truly made a difference. I highly recommend Kenny to anyone needing great service.

Kenny was my service technician. He was very helpful in answering my questions. I appreciated his honesty and manners. He did an amazing job and left everything clean upon leaving. I would definitely recommend Airserv to anyone who has A/C or heating problems.

We have been with Aireserv for over 15yrs and I can’t begin to tell you how wonderful Cindy is! She has been the voice on the other end of the phone for all these years, she knows me and is able to answer my questions and always able to get a tech to my house whenever we need them. They have been there for me when we had a terrible system and needed upgrading but couldn’t afford it and also when we had a new one they did the maintenance on it. Now we have a new system with Aireserv and it was one of the best decision we ever made! Thank you Cindy for always being so polite and nice to me and I never feel like a number or a burden! Happy Thanksgiving and have a blessed day!

Mark B. came out and performed our yearly tune up on our system since we are club members. The next day, I noticed our house wasn’t heating. I called them and Mark came within the hour on a Friday night. He found the issue and fixed it. Didn’t charge us a service fee as well.

Mark is honest and seems like a really good guy. He is truly an asset to Comfort Experts. I’ll always request him whenever we need service. Thanks Mark!

I have used this service since they installed it in 2014. (A/C and heating).

I highly recommend getting on their
monthly program as you get 2 maintenance visit a year. I don't remember all the details, but I think you get a discount on parts.

The people who work for Comfort Experts are well-educated, kind, and thoughtful.
From the scheduling to the technician are all very very good. I would never go anywhere else.

Crystal U.

My experience with Comfort Experts was great! Mark was very professional and knowledgeable. He took the time to explain and show me the issue. I would highly recommend them to my friends and family.

Excellent work done by Gavin and Stuart....I feel confident before heading into the hot summer months of Texas that no problems exist at present.

Both men were kind, attentive and intelligent in general discussion and solved any problems with my A/C that were apparent on inspection. They both went "above and beyond what was expected of them.....

Comfort Air provided outstanding service on our scheduled heating and AC cleaning and maintenance visit. Our technician, Kevin, arrived at the appointed time, and was courteous, friendly, thorough, and professional. He showed me what he found, did a complete system check, and offered me a startup kit to ease the power burden on our AC compressor and prolong its life. There was no sales pressure involved, and he had the kit installed in short order. We are completely satisfied with Comfort Air, and very impressed with the service Kevin provided. We'll done.

Aaron was very polite and professional. He went above and beyond to help us . He reflects well on your company. He has a good heart and manners. Hard to find young men like him these days. Reminds me of my children. Thank you for sending him to help us in this Texas weather!!!

Jake was good. Took a little bit to figure out going from a 3 way switch to a 4 way that the wires had been moved.
All good now.

Brock was awesome. he did our annual checkup and let us know how to take care of our air conditioner and keep it running for 10 years that we've had it. This is an awesome company that really cares about its customers.

It was very nice. Dennis was very nice, he was on time if not a little early. That is something that is very important to us. Dennis answered all questions that we asked. Showed my husband what was wrong and suggested we replace units. He called and made appointment for tech to come out to show us cost for new installation. Dennis was very helpful and knowledgeable about our needs.

Cody Boyd is one of my favorite techs! He completed the task in a timely manner, was knowledgeable and patient with all my questions, respectful and thorough! I appreciate their hard work, attention to detail, and amazing work ethic.

Comfort experts isn't the cheapest, bit you always get what you pay for. I highly recommend them and today's Tech Cody was no exception to performing the repair to the highest standard possible even going beyond our expections!!

Colby came out and did a check up and service of our a/c and heater! He was very knowledgeable and helpful. He showed us how to do basic maintenance on our unit to keep it running longer. I’m glad we had him come out and check out our HVAC.

Paul and Dennis are a great Team! They were very friendly and efficient. Paul diagnosed our issue and resolved it quickly and accurately. He is very sharp and has a solid understanding of his Trade. They went ahead and performed our Spring AC Tune up in the same visit which we appreciated. We very much enjoyed the service.

The guys were responsible and respectful dur8ng their awesome installation and I had to be gone when they were done. They cleaned up and locked up for me. I'll use them from now on.

Edited on 7/6/24. See the review I just did. After 9 months of hell, I will never recommend this company. Units they use don't stand up, and 10k for trouble isn't worth it. In past 2 months, it's quit twice and once the tech blamed it on the house that it was the circuit breaker won't shut off and this time it just quit. After I shut it off and waited 30 minutes running it on heat, got it running again. For 10k, this shouldn't happen.

Edit on 10/15/2024 Had a city inspection in the summer, which failed and had to have tech come out and correct things. Then first part of Sep 2024, Service Manager contacted me to come out and look at the unit to see what was going on. Made an appointment, and sat for about 3 hours waiting. Finally got a call, had to cancel due to other appointments that couldn't get completed, so waste of an afternoon. Said never mind. Later, they did call to reschedule, and Ryan came out and went over system and did a "tune" up and we talked about not running the fan air continually but only when needed. Opposite of what the other tech said.

We also discussed frustration over our having to pay twice for a service call which was clearly installation error, but because I had called after hours, it was tough cookies. Ryan said he would go back to the accounting office and discuss possibly refunding those two charges and I told him I had mailed a letter a year ago, and since never heard anything, probably was thrown out. Well, its been about 5 weeks now, and haven't heard anything about "sorry, but we are keeping your money" or a check. I've been holding off on updating review to see if the check would come. Lost cause.

To their credit, I got a call for a warranty service job, and when I pointed out that Ryan was already there, she marked it as done and that it wouldn't affect warranty. The system has been working since, but I don't trust it, and probably won't go with an off name brand either. Going to consider this a closed case in regards to reviews. Will still need to call them for warranty work and service related to warranty, but probably won't use them for our other property which would have been a lot larger expense.

This review is submitted by Madeleine's husband. Sometime after 4PM I reported that my air conditioner was not operating. I did not really think anyone would show up until the next morning but to my surprise Jani G did arrive around 10PM and quickly identified the problem of excess condensation collecting near the ground level trip sensor. Even though Jani was able to get the unit operating again for only a short time after he left until additional condensation tripped the sensor I was impressed with his dedication working until almost midnight. Apparently Jani communicated the issues to Jose who arrived the next morning to implement a permanent fix to the condensation overflow. My hat is off to both of these gentlemen. Thank you!