Plumbing reviews in Fort Worth, Texas

Eriq was very patient, informative and efficient. He documented and explained all his work, including the reasons it should be done. Not once did we fee pressured into additional services, and he even recommended on waiting for a couple of things because the components were working well although technically past end of life.

I have been using Berkey's for 20+ years. In my experience, they are good with communication, technicians are prompt and keep the homeowner informed, they are respectful of property, and are responsive to questions. I really like the summaries with photos provided after service. Repairs are not the cheapest, but in my limited experience with other HVAC companies, they are on par. I have actually escalated a few estimates and managers have always been willing to talk to me. They always offer additional services based on their observations (upsell), I understand they are in business to make money, but they have never been pushy or demeaning - which would make me a former customer quickly. Most customers (myself included) feel "vulnerable" when it comes to HVAC and I have never felt like I was being taken advantage of by Berkey's. I am glad they are there if a problem arises.

While overall experience was very good, I can not provide a 5 star due to we had to many issues with the appointment center and communication on when our tech would arrive- promised morning times and was delayed on both occasions- However once we got Nick Martinez looped in things got better (Thanks Nick) also our tech was super knowledgeable and very pleasant.
Once again, would have been 5 star but we needed better communication.

Would give 5 stars but the scheduling was a little annoying. They don’t do times or windows—you're just put on the list for the day. This might be a very normal practice, but as a new homeowner it was kind of frustrating. We had Ben come out and help us figure out what in our shower was leaking. He was super knowledgeable having done new home construction and renovations before and had a lot of recommendations on who and what to use. It was worth the $375 for a few tests to know it was only the shower pan—big relief! He also checked our separate tub that was leaking and had good recs on that too.

Bryan at Berkeys has come to do electrical work for me 3 times and I have had nothing but good service. He was kind and thorough and efficient.
I will continue to use Berkeys as long as this excellent service continues. I would recommend Berkeys to anyone looking for an electrician.

The company was great and charge a reasonable price. The service technician, Michael Hardin was very knowledgeable about his job. He shared information and explained all the procedures. He jump right to the job and told me that 99% of the time it was outside problem. He had all the equipment needed and completed the job rather quickly. Thanks, Berkeley’s and Michael Hardin.

I had Berkey's come out nearly 3 years ago and install a tankless gas water heater. Was a great decision and we've not had any issues with it over this period of time. Endless hot water is great! If there are any negatives about such a product, it's that you might now be inclined to take longer showers, which will lead to more water usage. But for us, the tradeoff was easily worth it. It was great decision!

Previous to the unit Berkey's sold and installed for us, we had an electric water heater. Unless you have a tiny house, stay away from the electric versions, they will not be able to keep up. Additionally, it was always tripping at the electrical box, and especially during in the winter.

Berkey's took care of the entire process for us. They ran a new gas line, and had Atmos come out and place a larger gas meter at the house. The entire experience was great! Additionally, when we bought ours, they had a 0% financing offer if paid in full within 5 years. We are now 43 months down out of 60.

More recently, we had them come out to replace the plumbing guts inside of our Toto brand toilets. The problem I was having was that nothing I seemed to buy (from big box retailers, or Amazon) would work for very long before experiencing the same issue again. Tired of messing with it all, I finally just called Berkey's. No problem with the toilet since.

Berkey's is now my first call for any electrical or plumbing issues. A very well run company with great employees! We are closest to their Southlake TX office. We have been extremely happy with them.

Plumbing problem partially done. Techs have to return once I get my city to replace the water meter (curbside) and a tiler to replace 9 tiles that they had to cut out. Seems to me that if they cut tiles out to do a job, they ought to be able to replace them. Now I have to contact my city water department about the meter and then find someone to replace the 9 tiles.

I had a new light fixture installed and was aware of a short in another location relatively close to the light fixture. Mr. Zavala found loose connections behind the switch plate and repaired them. He also checked my breaker box and noticed other things that were outdated. I am very happy with his work & would request him again.

Highly recommend this company for fast service and good customer service. I have been with them for all my plumbing and airconditioning needs for almost 25 years and now am adding their electric service. It is comforting to know that you will get same day service when something goes wrong and technicians that know their craft.

Roman was great. He explained everything that needs to be done to correct my issue. He finished in a timely manner and asked if I had any questions. He then went over some services he recommends to be done. He wasn't pushy and explained why it needs to be done and gave lots of options. Very good experience.

We were in a bad situation with our plumbing. Older home in an older areas and our bathroom plumbing is suddenly clogged up. I reached out to Berkleys for help. The customer service person was super helpfull, she made us an appointment for that evening and made sure we would know who our tech was and when he was headed to our home. Our tech was very thorough in assessing what we needed done. He corrected the problem, made sure our lines were flowing as well as giving us advice to keep it from happening again!! 5 Stars for this team who really care.

I use Berkeys because their service is excellent and I know they do a great job. They make sure I understand what I need repaired and follow up with me to make sure I am satisfied with their work. They send a photo of the tech so you know who to expect. Their service technicians are professional and nice.

The technician who came out was professional and customer-focused. He assessed both heating systems and provided me with several options and his recommendation. There was no sales pressure to do any of the work options presented. He followed up later with more details on the options he listed. Excellent service!

Aside from having to wait longer than expected, all went well. While waiting they did send two updates, though. When the tech, Matthew arrived, the heater inspection went as well all of our other inspections thru out the many years.

It was thorough and timely. He pointed out two minor areas that could be improved as well as the pros and cons of not doing them, then. Have no problem with him coming back to our home again!

Chris Kohr came out to help with a few items that needed attention. He was able to diagnose and quote the price for all the repairs needed pretty quick. He was very efficient and had everything taken care of quicker than expected. From start to finish, the communication from Berkeys was great and the service was awesome.

Paid $855 to replace 2 T&P valves and 2 plastic unions. No other work done. The parts used cost under $60 retail (I looked it up), and the install was done in an hour. So we are talking $800 an hour for labor whereas the average is $105 hr.

Originally it would have been double ($1700) had it not been for a “discount” and a misunderstanding on original scope. This has to be a mistake.

Man do I feel not smart for not insisting on going with someone else. I made an extremely bad decision. I signed the contract so it’s absolutely on me.

Don’t be me. Call around or insist on transparent pricing. Berkeys does not itemize parts and labor. I asked and was told they don’t. Run from this company unless you have Elon money.

Christian showed up on time for our HVAC system inspection and was friendly, courteous and professional. He explained what he was going to do, and got immediately to it. He took plenty of pictures and had a couple suggestions without upselling anything.

We were very impressed.

I had a wonderful experience today from a Berkeys my heater was not working properly and Courtney from Berkeys show up with a great attitude on time and he went to work and within a hour my heat was working again. I have had two great experiences with Berkeys and both times I have been impressed and satisfied with their work. I truly appreciate excellent service I will be a Berkeys customer for life.

Your service guy was very very knowledgeable. I needed him to evaluate how both my A/C and furnace were performing and also to inspect the outdoor fan unit for AC. He checked to make sure I didn’t have a clog that previously caused a drip from a drain by the back porch eve of the house. He inspected everything in the attic and we discussed the age of both AC and furnace. Again his inspection was great and I definitely will call your company when I need anything. He was amazing at his job!!! Thank you!!!

Very positive experience with Berkeys. First time doing business with this company and the technician Fernando M. Was great. All questions were answered and explained everything in depth with me. Will definitely be requesting him every time for repairs and maintenance. Great asset to the company. Thank you!