HVAC reviews in Garland, Texas

Can't recommend highly enough. K&S installed the system on our house and I've had them out twice for routine maintenance/follow-ups. Both times they were extremely friendly, knowledgeable, and professional. Most recently, Mike came out to check on our system (it had been several months and I wanted to ensure everything was running at it was supposed to). He checked everything out, took readings, and gave me some tips on how to improve the efficiency of the system. He answered my questions and there was no high-pressure sales pitch. He wore a mask (and shoe covers) the entire time and I feel very comfortable with the precautions that he was taking. Great service and a great price!

Me and my wife had them come out to do some maintenance for our AC. Let me tell you, he was very professional and showed up on time. We had a tech named Kurt. He did what he had to do, explained everything to me in detail, which I appreciated because I wanted to know what the problem was and what I could do differently. I definitely recommend this company. Even the customer service women in the office are nice and very helpful. Overall, great experience. Thank you so much to our tech Kurt! You did a great job.

The AC systems in my house were installed by K&S air conditioning which eventually merged with or became Lex Air. K&S was great for the first few years. Once they became Lex Air thing truly went downhill.

First they changed to where if you wanted maintenance and priority you had to get their yearly subscription. It used to be you would pay a single fee and they would come twice, now they bill monthly. About the same cost but you can't cancel it. They keep billing until the end of the year, no matter how bad their service.

Then when they did come, which took over a month even with their subscription, they try to up-sell and up-sell unnecessary services until you say no. A tech came for a regular inspection, said I had a small gas leak, quoted almost $600 to fix that. When I said yes to that, he quoted $1500 for a second service replacing heater sensors, and when it looked like I was going to say yes to that service, he quoted $7000 for third service.

I had another reputable service come take a look and it turned out none of those services needed to be done. I was able to "fix" the gas leak myself by putting on plumber's tape and dope refitting the pipe. A very simple job and I am not mechanical. This should have been handled in the yearly maintenance not as an extra service. The other "needed services" weren't needed at all. Their "sales pitch" for "only the services you need" is untrustworthy and borders on fraudulent.

When I decided to cancel my subscription, they continued to call to try to setup the next appointment. Their office tried to call or contact me at least 8 times, bordering on harassment. When they finally stopped calling, then the emails started.

K&S used to be good. Lex Air is not a trustworthy company. I would use anyone else.

Erik was prompt, helpful, and explained everything during the visit. He told us about solutions to problems that we could see in years to come (if they arise) and told us about the current promotions they were running to help with those costs. His knowledge and professionalism along with friendliness made our maintenance service call very enjoyable.
Alexis taking my phone call and making my appointment was helpful and polite and accommodating to finding the best time to fit my schedule.

This company does not just have a few good, professional, knowledgeable , and caring staff. Each one of them are great at their jobs and make you feel their caring and appreciation. Field techs are personable, careful, cleanly and efficient. We have been totally happy with K and S and we actually look forward to touching base with them when they do our seasonal checkups. The techs are the same people each service and they build a trust with the customer. No turnover means a good company. The office personnel of the staff are super helpful and accommodating. Our service today was excellent and our tech cheerfully modified his schedule a couple hours after a home emergency delayed our being home. I would recommend K and S to everyone !

Mike was my technician sent out to inspect our system. We are in a brand new house and this was the first time we needed to use our heater.
It turns out that the first company that installed our system never hooked up our gas lines!They were still capped and there had been no attempt to install them correctly. Mike did so in a timely and efficient manner.
He also took the time to thoroughly go over and explain what he did and he went over all of the info criteria that I needed to know regarding the device settings, and the preventative maintenance procedures. He also informed me of his company’s maintenance package for service and upkeep on my system which I am signing up for as well! I took his card and I feel really comfortable knowing that I’ve got a professional company and technician that will watch out for my best interests when any future issues arise!
Thanks Mike!

I was very impressed with Alexis. He was respectful of my home and myself. He explained everything he was doing so that I could understand. I feel he went above and beyond with the care and quality of work that he performed for me. I was able to sign up for your maintenance plan with him and he made it easy and quick. I will be requesting him if I have future needs and when I schedule maintenance. Thank you for hiring him!!

Please don't use for emergencies. They came out once to diagnose told me I needed a replacement compressor and then never updated me on when that would be. After calling them 4 times and they said they would have someone reach out to me. So I had no a/c and no communication on when it would be fixed, which was all I was really asking for the day after the came out. This also on a system they installed 2 years prior. People that come out are great. The management is most likely the problem. They either need more people to help or better systems so no one is left without a/c.

I was referred by a neighbor and called Corey (owner) on a Wednesday morning and he had his rep at my house within a few hours. Mark sat down with me and drew everything out as well as educated me in depth about my options. He was super friendly and extremely knowledgeable! Mark had his crew here the next morning to replace my entire AC system! The install crew was amazing and super friendly too! I highly recommend them!!

Just the worst company to work with.
I originally called because I smell something bad coming out from vents upstair. I also requested for air re-balance because some rooms are too cold during Winter. We were still covered by the warranty.

None of them were fixed!! It didn't take couple minutes to answer problems I had. The guy didn't bother to check anything. Terrible company already.

For air balance, they are gonna check with their way. They will always be right because its always honna be near the vent to check the temperature.

They will fix it only if you pay additional fees. No point of having warranty with them.

I asked for it smells bad. A guy came and said it's normal without looking at the system. Just recommend cleaning with additional fees. They won't fix any. They won't admit what they did wrong.

Wonderful company! Ted was there when the crew started and came back at the end. Great workers and fantastic customer service! They replaced our entire HVAC system in just over 4 hours. I would recommend Garland Heating and Air to anyone!

Thank you so much. The response was quick, and the service was completed in a timely manner. Tito was super nice in getting everything back to working. Thanks again, and I will definitely use their services again if needed.

Tito showed up on time and was courteous and professional. He determined it was an electrical problem and not an ac problem, so he wasn’t able to repair but he was very helpful. I would look to use Garland Heating and Cooling again

John is always so helpful with my HVAC needs in our rental homes. He got out here just a couple of hous after I called Garland Heating and Air about the condensation drain backup and got me all fixed up. He's awesome!

Jon Delarosa showed up on time got out AC up and running ! Explained everything perfectly. Didn’t try to upsell on anything. ! I purchased a ac maintenance plan so I can stay on it ! Thank you Garland Heating and air

I was not advised about the after-hours uncharge when I called. Tito was great when he came out, but it would have been nice to know beforehand. I ended up paying a lot, for the problem to not get solved the same day.

GHA is awesome, we bought our unit from them many years ago and they keep it running like a Swiss watch. Service guys are helpful and thorough. We are customers for life.

John de la Rosa gave us a mini lesson on how to make our AC system last longer. He takes care of his clients. John, see you in a few months for our regular maintenance plan! thanks

Service experience was so nice. Explained everything so I could understand, not overpriced, didn’t try to sell me useless equipment. Jon De La Rosa was so very nice and courteous!! Great experience!!

Jon is professional and kind. He has earned my trust tha he is taking care of my AC unit to keep it in tip top running condition. He is the best. I will refer friends and family to Garland Heating & Air Conditioning. Thank you.

Picture it, the middle of the night in winter, the heat goes out and the Arctic blast is in route. Needless to say I was a mess.
I saw a lot of good reviews with this company and took a chance. And I'm glad I did! One of the best experiences that I have had in all the years! Customer service is top-notch. I was able to make an appointment online and they contacted me the next day to get further clarification. Immediately I was feeling a little better given the situation.
On the day of service (less than 24 hours), they sent a text letting me know that technician Jon was in route. My doorbell rang and there stood Jon. Let me tell you, his professionalism and likability put me at ease.
Jon looked over everything ran his diagnostic and with lightning precision determined the issue. He explained the process, the cost and all the options. Swiftly, he fixed the problem and I now have heat right before the Arctic blast is about to hit! There needs to be more people like this company and Jon. Jon is a great asset to them, he makes them look good.
This company and Jon impressed me so much that I am sticking with them for servicing my HVAC system and for my future purchase of a new system. . . because it's almost time.
If you need help with your HVAC system, don't hesitate to contact them. You will not regret it!