HVAC reviews in Garland, Texas

Air & Heat Hospital were a great company to deal with. They prompt to arrive to diagnose my issue, and provided me with several options to fix my system. I was not pressured or oversold on my repair. The repair itself was done the next time and my updated system has been running well. I would not hesitate to contact them in the future for my HVAC needs.

As you can see, there is a reason why this business has a five star rating on Google! They KNOW what they are doing!!! Right from the start having Michelle schedule our installation and Dave personally addressing our concerns! If you are in DFW and want to be warm in the winter and cool in the summer… call Air Heat Hospital.
Thank you again for taking such great care of us!!!

We have used K&S since we moved to Texas 7 years ago. Every year our technician comes to check our heater in the fall and our air conditioner in the spring. Every spring we have a maintenance appointment and the very low fee we pay includes our Fall appointment as well!! We request our favorite technician and he comes every time. It’s nice to know that he is aware of anything that needs to be taken care of each visit.
Thank you, K&S!

Alexis and Edwin were very professional and thorough at changing my system from natural gas to LP. Got my heating up and running quickly. Took great care in keeping everything clean and tidy. Definitely will request them in the future.

I really appreciate the technician Alexis, he went above and beyond to install the damper. He didn’t had the correct damper when he first arrived because he was told to bring the wrong size of damper (which is not his fault). But he went back to get the correct damper a few hours later to finish the job even though he has busy schedule. He has set a good example to the rest of the team and he is a true value to K&S.

Great Company! They have been providing us A/C maintenance for 3 years now and we have ZERO complaints. They are always on time, courteous and very professional. Hector and work partner are very professional; they were quick, no mess behind and even found an issue that needed their attention. Highly recommended!

Delgado Rupert has come a few times for warranty issues on our home. He has found (or already known upon arrival) root cause and resolved the issue each time. He is always friendly and communicates the issue and fix very well. The folks on the phone are always pleasant too.

Chris was here to repair a loose duct, and was awesome enough to give us seeing recommendations as the weather changes on these new fans thermostats, as well as help us by balancing the system a little to prevent my kids room from freezing when other spots are warm. He did excellent work. Their service techs have always been amazing.

Glad I got tune up service and orientation today. Tech was knowledgeable to the fullest! I felt like I was in training and can now train others. Superb customer service in every way. If all techs are like Kristen then this company is A1 because he was great!

Our tech was super friendly and helpful. He was able to work to resolve our problem. He was able to explain the difference between the 1 inch and thicker filters. And I loved that he had filters on his truck so I could save myself another trip. I wish I could have this tech every single time!!!!

Had K&S come out to service our Air Conditioner today. Not only are they priced fair but their technicians are knowledgeable and professional. Steven our tech walked me through everything he was doing and kept me informed on the importance of air quality as well.. highly recommend 5 stars

Kristen Jones came to my house today to replace the thermostat for me. He was very professional and nice. He performed the task very quickly and carefully, and still had time to ask if I wanted to have the thermostat installed with the plate for not. I would only ask for him the next time I call K & S. Highly recommended.

The service we received from Michael Jordan tonight was superb! He phoned 30 minutes before arrival and wore booties inside without even being asked. He explained details about my thermostat and I learned more tonight than the builder told me when I moved in. He also made recommends for maintenance and suggestions for keeping my system working at optimal efficiency! Can’t wait to have him complete our bi-annual service on our units. Such a pleasure doing business with a honest company serving the customers best interest! Thank you Michael Jordan.

On June 30th 2023, I submitted a warranty request as I had my home inspected. The unit was discovered to not be working and putting out as much output as it should. Altura Builders sent someone from K&S to look at it and he said it was fine. December 2023 and January 2024 my electric bills were $393 and $647 respectively. I flew home to Virginia on New years eve as my father had a stroke and eventually succumbed due to the illness and returned to Dallas Jan 26th 2024. I was only home 4 days of my electric bill cycle and the bill was $647. I had TVEC check my meter to make sure this wasn't an error as the only thing running was my HVAC system since the home was vacant. I discovered on 2/16 from Technician Charles that two switches powering the heating element were turned off and caused the unit to continuously run causing the much higher bill. My March bill was $411 as well. I have spent almost $1500 on electricity bills in three months due to someone not doing their job on the heels of losing my dad and having to pay for his memorial service. I have called 3-4 times a week with no call back and asked to speak to the owner to resolve the issue. They have not tried to reach out to me nor do i think they will help me so be careful when doing business with them. They will not stand behind their work. Today 4/8/2024, after 3 weeks of dodging my calls, the manager Andrew advised they would not be able to help with any of these high bills.

We moved into a new home and the rooms were not balanced. Our kitchen was the warmest room in the house without turning on any appliances. The technician checked all room to see what adjustments were necessary. Also took time to explain the routine maintenance we need to do for our system. Best of all, the morning of our appointment, I called to find out if they would arrive at the beginning or end of the time they gave us. It was going to be in the middle. I explained we had to run an important errand and they said they would make ours his next stop. And they were very nice about it. That doesn’t happened much.

Thank you so much for fixing our air conditioners. Andrew was so professional and so courteous! He explained everything that he did, in a way that I could understand.
He also took the time to show me things to help our air run better and more efficient.
He answered all my questions and did a great job!
I will absolutely call K&S Heating and air, again if we have any issues in the future.
And will definitely use them for maintenance!
I truly recommend this company and Andrew.
Thanks again! Stephanie

K & S installed 3 units in our home when it was built in 2014. We have the units serviced 2 times a year. Our technician, Andrew, is very professional, efficient, and knowledgeable! All the employees we have had contact with are very polite and quick to make things right. Great company to do business with!

I had maintenance done to my unit not to long ago and I've already heard good things about this company. But we had gentleman named Erik came out to my house, I was blown away by how much he knew. He let me know everything he was going to do and had awesome manners. I wouldn't want anyone else to service my house besides him. He was very respectful of my home and made sure I was satisfied before he left my house. I even offered him a tip and he refused and told me " I'm just doing my job" highly recommend..

Update 7-6: AC lasted 6 days before issues returned. I again could only get a hold of the answering service who wasn't rude but wasn't helpful. I did get a call from K&S the next morning (today) and was told a tech would be out today. I then received a text at 3:30pm saying the tech was on his way. After 1.5hrs I called K&S to get an ETA only to get the answering service who couldn't tell me if he was still on his way, someone else was on their way, or if anybody would come out today or tomorrow. He showed up about 30 minutes later and immediately apologized for taking so long (bad traffic).

I'm lowering my review because the answering service couldn't answer the simple question of my tech's ETA. That is on K&S for not giving the answering service the tools they need to succeed.

Update 6-27: Company reached out, apologized again, and offered a year of their Cool Club benefits which includes 2 maintenance visits. Clay was nice and obviously cared about rectifying the situation which goes a long way for me. He didn't mince words and said this was a miss, no excuses, it falls on them even if it's a contractor doing shoddy work for them, and they are working on improving service. Everybody/company screws up but K&S responded well to theirs and that's more than you can say about most.

Short version is the AC in my brand new house wasn't cooling in the Texas summer heat, called the after hours line and was treated rudely and my information was not passed on (even though she repeatedly said she would mark it as a top priority for the team the next day). Called again and got much better service and a tech came out and fix the issue quickly.

So a bad install (by K&S I presume), horrible after hours call center, and then good service.

Longer version:
The system in my brand new house was low on coolant causing the AC to not be able to keep up with the Texas summer heat. It was 80° upstairs even though all the blinds were closed and fans on.

I called the emergency line and got an after hours rep who I'm guessing works for a different company that contracts with K&S. They were ultimately unhelpful and borderline rude but promised someone would call me back first thing the next morning. By 9:30am no one had called so I called them and got the normal call center who seem to be K&S employees.

They had no record that I had called previous night, that I needed emergency services, and had no techs schedule to come to my house. The lady apologized several times and was very empathetic. She said there had been several complaints about the after hours call center recently. The tech who showed up repeated this sentiment.

A technician came by around 11 (which is impressive because I wasn't even on the schedule that morning) and thoroughly explained everything he was going to check, what he thought the issues were, and how he was going to resolve them today. And then he did just that. He found several other small issues with the heating and fix them. He also spent a significant amount of time checking for leaks and giving the system a once-over. But ultimately my coolant needed to be 'recharged' which he said is a very simple task. My house is now cooling as expected!

Bottom line this falls on K&S. They need to find a better call center contractor and have better quality control on their installs so there's not even a need to call them.

If they offered to pay some of my electrical bill that I'm sure will be stupid high because I was running the AC 24/7 for days I'll give them another star.

Dan did an excellent job. He identified my problem immediately and was able to fix it in no time. He also updated me on my unit and told me about features I did not know it had. Before leaving, Dan asked me if I was completely satisfied and if he fixed everything to my satisfaction. It was nice to know he cared and wanted to make sure I was satisfied. Thanks again Dan. Would highly recommend using his service again.

Called in the AM and Kurt and Andrew was here a couple of hours later- great response!
Both Kurt and Andrew listened carefully to the issue and professionally assessed the issue. They were done and gone in less than an hour, having successfully fixed the problem. They went above and beyond in providing friendly and helpful advice on our system’s operation.
Their professional and courteous approach was very much appreciated...deserving 10 of 10 stars in my book! Thanks Kurt and Andrew for the outstanding service!!!