HVAC reviews in Garland, Texas

Kurt was my technician for today. He did a great job fixing my warranty items, some of those issues were lingering since the original installation 11 months ago. He was willing to listen to customer’s problems, grasp the key details and did an effective diagnosis and came up with what might have wrong during the original installation. In my case, he was able to correctly guess the cooling problem that my Hvac freons were not charged up, because there is snow on the ground during initial setup. This is in addition to the original installation messup of drain pan, primary drain etc which he fixed it permanently now. Overall, he went above and beyond my expectations.

Thank you K&S Heating and Air, for repairing my air conditioner. You have saved a marriage. Chris is our professional technician. I appreciate his experience, knowledge and attention to detail. He was prepared to repair our system today, and knocked it out quick. He also made a few recommendations to improve the airflow throughout the house, and ceiling fan adjustments for more efficiency. First class A++++
Thanks again.
Bryan Knowles😀

My long time AC guy retired and I was super scared to search out a new company to do my work. My kids are in town for a week and the very hour that they arrived on the first day here my bigger unit for our home in the area where they were to stay went south. Panicked I just thought ok here goes lots of money. I called K&S talked to a very professional, kind and courteous lady who said she would get someone over asap. 15 minutes later she sent me a messages telling me my technician, Vinnie was on the way! She maid sure I knew who was coming and how long he would be. 20 minutes. Vinnie shows up professionally dressed introduces himself and got at it. Skeptical at best was my attitude. Vinnie quickly diagnosed my problem and then found that I didn’t really have a problem. It was a 50 cent fuse that he said I could change myself. At first he thought it might be the motor then this and then that then finally he said I know exactly what it is and pointed it out to me. 89.00$ service call because he thought it was the right thing to do. The next day he called from home and checked up on my unit and our comfort. K&S didn’t make a hole lot of money on me this time but we have two big outside units and two large air handlers and as you can tell by my rant K&S is my new and very trusted Hvac company. They will also get every referral I can give them. If Vinnie is a representation of the kind of Co K&S is I can only imagine that the whole company is run that way and it’s a good way. I know my time for bigger expenses is headed my way and I also know that the # I reach for will be K&S’s. I highly recommend this company and am lucky to have gotten Vinnie as the first representative to be in my home. Give them a try, I don’t think you will be sorry. A very surprised, satisfied and happy as well as cool customer. Thanks K&S see you again soon. Thank you also Vinnie, great job by a man who knows his stuff. 👍

I couldn’t be happier with the excellent service provided by Samuel. Not only was he able to diagnose and repair my AC unit in minutes, but he went the extra step to call his management office to see if any of the parts or service were under warranty from my builder. I didn’t think I had any warranty coverage given I’ve been in my home over 5 years. Because of Samuel’s dedication to customer service, he discovered my parts were under warranty, so I only had to pay for the service. Absolutely would recommend K & S. Ask for Samuel, he’s the best!

My recent experience with this company was very positive and it really made me feel that I am a "valued customer".

After expressing some frustrations over scheduling, Clay Adams reached out to me to understand my concerns and he facilitated a path forward. He assisted me in getting my service re-scheduled, and the Lex Air technician who came to our house was on-time, very professional, and provided great info regarding how our units are doing. It was a great customer experience overall!

We have used K & S 3 times and we are always beyond pleased with our experiences. Every technician that walks through my door is friendly, respectful and knowledgeable. They always go above and beyond to give us the best quality service and labor. We used to use a different company and every time they came something was broken, something needed to be repaired and the labor was so high. K & S is different. They are very honest, they never overcharge and they have great prices. We are so glad we found them. We recommend them 110%!!

K&S did an awesome job! Got us on the schedule super quickly. Nick was our technician and he was fantastic! Helped me understand everything, figured out our issue and got it resolved quickly! If we can request Nick as a technician every time we will continue to use K&S!

Tech was pretty friendly. did through inspection on the unit and after 2 hours able to find out the root cause related to coil leakage. he notify the company to order the replacement. would have been nice to offer a portable AC while they order the part and complete the installment. some do offer. but overall friendly service experience from the Tech.

Kris was knowledgeable and professional and took the time to talk through the repairs needed. He did not simply try and get me to buy a new system but really took the time to educate me on my options and consider the process and cost value analysis.
He even came back a few minutes after originally leaving and writing up his report once he realized the verbal amount he estimated was incorrect.

Really appreciate the due diligence and the professionalism.

Thank you Kris!

As a new home owner in 2018, who was concerned about the Heating and A/C that was put in my new home, I called around and chose to have K&S come out to look over what I had and what condition it was in. They really went out of their way to take care of getting me everything that I needed to feel confident in the equipment I had and helped me insure what I had. They walked me through a lot. They have been coming back every Spring and Fall for health checks on my equipment. They do a wonderful job. The technicians that they send out are easy to get along with and answer all my questions. It makes a big difference, when you have someone friendly coming into your house. Thank you all at K&S.

We had some warranty work that needed to get done on our new home and these guys were great! Michael J. and Mike V. were the techs that came out and they were both nothing but professional & courteous! Keep these guys around and keep up the great work & customer service! Thanks K&S Team!

Dan from K&S was dispatched to our home for a warranty issue related to our furnace. His level of service was excellent. He was very detailed in exploring our issue and he resolved the matter in one visit. The entire ordeal was resolved within hours from my first call to K&S and I am grateful!

They didn’t show up for an appointment to fix my ac after they told me it needed some work. They never called me after I called the office to ask where they were. I spent the whole afternoon waiting on them.

However, the next day I was contacted by a representative. They ask what they could do to make this good. They worked with me and ended up getting me the warranty on my parts and labor. I ended up being very pleased with them. Thank you KNS! I would now give them a five star review!

I have been a customer with this company since 2018 when I purchased my brand new property . Since the beginning the service has been average but nothing to raise any major red flags however today was the breaking point. I had called last week to verify quotes I had received to repair a possible leak and never received a call back. So today I called and tried to figure out why I had not received a call back in an entire week. A customer service person picked up reviewed my account and she stated she would need to transfer me over. A guy comes on the line and states that the prices are correct in which I have no problem with. A company price is their price however almost $400 to find a possible leak and then additional $100 plus for freon. So basically at this point I am thinking over $500 dollars for an HR work if the worker is knowledgeable and efficient. The problem I had was the guy stating that they are a growing company and that they didn't care if I left or not. Additionally, the tone of his voice made you feel like your just another number and not a valued customer. During the call the guy who now IDs himself as a manager continuously cuts me off and displays horrible customer service. Also, my girlfriend walked in on the call and stated what is wrong with this guy. Based on the lack of customer service I of course asked to cancel my service in which he states he will need to review my account in the old system and call me back later. On my last call the customer service rep told me everything was going into a new system therefore at this moment I knew the manager was not only horrible with customer service but a liar as well. I told him I would wait on hold which resulted in about 8 minute wait in which I truly believed he hoped I hung up. At this point he gets back on the call and just continues to be rude inconsiderate and wouldn't allow me to speak. I asked to speak with his manager and of course he stated that nobody was there was above him. I asked to get transferred to the big boss voicemail whose name is supposedly named Anthony however he refused. Simply put if this person continue to work for this company it will cost them a whole lot of money. This guy doesn't understand that a conversation requires 2 people in which one speaks while the other listens was mind boggling. I have multiple properties in which I was about to let them handle all of my A/C work (easier to deal with one company than 3-4) on however this manager actions just caused them to lose that business.

Alexis was so friendly and very professional. He took time to help me understand my system better. I could tell he really wanted to helpful and wasn’t just going through the motions. Great service. 10/10 would recommend :)

Walter and Jose was very professional and understood their job very well. They educated me on many issues and concern regarding my A/C unit and how to keep it maintained.
Andrew their manager was also very professional and took care of things in a timely fashion. He responded to and made phone calls to assure that I was satisfied. I actual referred the company to a few friends who need repairs and maintenance. Im very proud to say that K and S Heating and Air did an outstanding job. Way to go Walter, Jose, Andrew, and other personnel members who assisted me, you are all awesome!!!!!!!

Alexis was very friendly and knowledgeable. Shared what was wrong with Furnace, how he knew it, and how he fixed it. Very accommodating with our questions/concerns and helped me address some other issues including setting up auto mode on the thermostat. Would recommend to anyone who needs their service.

Do not use this company. I had no choice as my builder used them. I have had so many issues with my units at this point I've lost count. They put the units in around june 2022 with the vent and intake switched around so had to come out and replace the whole plumbing in the attic. After about 5 calls to get them to come out they finally came out and fixed that problem. Apparently I wasn't the only one in my neighborhood to have this issue. I've had about 5 other issues with my units and every time they come out they claims they've fixed it. I've called them probably 30+ times for all of these issue and usually the person on the phone is no help and has to call me back to which I never receive a call back. The latest was an issue in one of my rooms not receiving enough air. Multiple techs came out to look at it and no one could identify the issue. They manager came out and noticed there was a hug gaping whole in my ducting... I've been essentially heating and cooling my attic for 2 years. They came out to fix it and used a whole 2 tubs of mastic to fix it... I told them that's unacceptable and they need to fix it properly. They came out and "fixed" it, but screwed up the box so bad the doors can't go back on. Now I've called about 5 times to get a new unit and every time I call they have to get approval and promise to call me back. I've never got a call back from this company, I have to call them. I'll be submitting a a BBB review next and wherever else I can find to warn people about this company and their very poor work and customer experience.

K&as services the warranty on our home. Rupert was on time, courteous and professional. The theatre room in our new build was not cooling and he crawled into a very small space to find the sources of the issue. I asked him to several questions about the system and also requested a few things to check and he did not hesitate to answer me or check these items. He was VERY thorough and reported back all his finding. I appreciate the attentiveness and attention to details.

The company has merged with several other companies. Customers service has been lost in the process. Filters were invoiced, yet never changed. Service was great until the merger. The servicemen seemed to care about their customers and the work. Not sure what is going on but the quality of sevice has drastically declined. I have used K&S since moving into my new build 5 years ago and was very satisfied until the last year or so. The trust between me and the company was violated no one care.

Mike V. was very cordial and professional. He explained what he was going to do and did the job quickly. He also changed out a part that needed to be replaced that was under warranty. I felt he was very honest in what he told me. K&S has maintained my system for 6+ years and I really value their service.