Appliance Repair reviews in Houston, Texas

Vance was confident, detail oriented was able to correctly, assess and resolved the issue, luckily did not require replacement equipment.

Jaime came out to check my A/C after it had leaked. We got to sears through my home warranty but Jaime was great, he changed my filter and cleaned the vent off (not the service he was called for) then he checked what he needed and even told me how to fix it next time. He was very professional, courteous, and time efficient.

Very fast service! No unnecessary charges. Just needed a recalibration for temperature. Very pleased!

He was ok. Gave me a repair estimate but I opted for a new machine instead. Too bad he couldn’t drain my old one for me while he was here. I had to call another appliance repair company to do that for another $100 charge so it can be removed. Doubtful I will use sears appliance service again.

John did an outstanding job repairing my Maytag dishwasher! So polite, calm, cool, and proficient! My dishes will now be clean!!
😀😀😀

Best Regards,
Louis Martinez

Getting conflicting emails from Sears and Wright’s Appliance Repair. Sears is, once again, confirming the washer repair by Wright’s Appliance Repair on October 29th. On the other hand, Wright’s has cancelled the October 29th appointment and has rescheduled for Friday, October 31, which is impossible. I have relayed this to Sears on several occasions and Sears has not contacted Wright’s Appliance Repair regarding the issue. I’m not sure if I want to keep the repair service with Sears. There is no way to talk to anyone at Sears. If Wright’s Appliance Repair does not come today as confirmed, I will take my business elsewhere.

Jamie is excellent at what he does! He has lots of work experience and was able to find and fix the issue on the first attempt. He has great work ethic and I enjoyed the sharing of knowledge during the repairs. Highly recommend him!

Alex Our technicians was awesome. Very informative. Letting us know of the problem. Also giving us details on how to help our system run better.

After waiting and waiting since the week of August 25, the repairs are finally, hopefully completed…
Mark came today, on time, very professional. He was timely in his work, and gave me useful info about the washer problem. He was knowledgeable and courteous.
The Scheduling system however, is horrible and not very user friendly. You can NOT talk to a human for anything, EVER!
The text msgs or emails that are sent or sporadic, and oftentimes confusing.
By the time a repairman gets to your home, you are just exhausted from trying to see when, exactly someone will arrive to fix the issue. I would have called another repair company, but I do have a Sears Maintenance Plan which paid for the services.
I don’t blame Mark or any of the other guys that I did talk to, they just do the actual repairs—so it’s not their fault.
Sears scheduling dept.needs to do a better job on correctly scheduling the work and then following through in a reasonable time. They are wasting the professional technicians time and my time.

Sears Home Service SHAME ON YOU for giving loyal customers AI ONLY rep. That process DOES NOT ALWAYS work for each and every customer. How many jobs did you eliminate in order to save few bucks? Anyway great job Floyd in service repair so quickly to my residence.

Roman came to check our washer and dryer. He message and called us when expecting to arrive. His professional skills in fixing, updating what was needed and keep our area respected with minimal damage and mess in our area. He also answered questions about our other appliance we had at home. Appreciate his time and service he gave to us!

Mr. Jaime G. did a great service to our AC. He's very patient and thorough. He communicates well to make sure that all will go smoothly for the service.

Mr. Paul was able to diagnose, order, and install very quickly. He was very efficient and was able to get our range ready for our family. I was getting concerned with the holidays coming up but fortunately he was able to fix it with no issues. We're very grateful.

In my case, I didn't need an appliance repair on my gas dryer. I need to get the vents cleaned. I had convinced myself otherwise previously. Mark was able to show me how he came to his conclusion and explain LED functionality on the system that I had misunderstood. and to show me that it was indeed acting as it should in the case of a not clear vent. Very pleasant interaction and I learned from it.

Had a washing machine leak last night about 5:30pm. Appeared to be a problem with the door seal/gasket on our 10 year old front loading washer. Called immediately for service and Michael L. was here by 10am this morning to diagnose and fix the issue. Seal was cleaned and reset in the opening and the machine was run through a quick cycle for testing. Normal operation now. Great communication, courteous and friendly service. Thank you, Michael!

Francisco was VERY ATTENTIVE to the details. My refrigerator was making a very loud and aggravating noise. He patiently took the machine apart without any problems and although it took a minute to defrost all of the ice that was on the motor— he did it. He carefully replaced all the necessary parts and reassembled everything. I will admit the technician that came BEFORE him didn’t properly assess the situation and just guessed at what parts to order. Granted we only needed 2 of the 5 parts, but it was because of Francisco’s experience that he knew he needed to be more proactive and look before he just replaced unnecessary parts. Saved MONEY! And I appreciate that!! If I have another issue with ANY APPLIANCES…I’ll be REQUESTING FRANCISCO!! This warranty is WORTH EVERY PENNY!!

Exelente servicio muy amables y responsables

Pésimo servicio me cobraron por darme un supuesto diagnóstico, exageradisimo el precio no lo recomiendo para nada muy poco profesional, cuando se le quiere reclamar ya ko contesta las llamadas, que mal servicio por un simple mal diagnóstico cobran 80 , no pierdan el tiempo con esta compañía fraudulenta, se aprovechan de la gente

Pésimo me cobró 80 por el diagnóstico y me dijo que lo que estaba mal era la computadora y me hizo gastar en. La pieza 260 dollars nunca vayan con este señor no sabe al menos que quieran tirar su dinero

Excelente trabajo de esta gente, arreglaron mi lavadora, los mejores precios y buen servicio, recomiendo este negocio porque dejaron mi lavadora mejor que nunca, me encanta este servicio y se merecen más.

Tech went above and beyond...