Appliance Repair reviews in Houston, Texas

Michael was on time and handled an issue with my dishwasher and it works better now. Very professional and pleasant!!

Up to their old tricks again. Repairs are minor, less than a couple of dollars, BUT not these guys, they want to charge me the cost of a new refrigerator to replace a fan motor- this is NOT a case of "paying them for what they know, but paying for what they can charge you". SEars Applicance isn't customer oriented, they're "dollar oriented". I'll not use them again!!!!

Horrible experience with Sears!! I have been without a clothes washer for almost a month. My warranty company Choice sent these people out over 3 weeks ago. The first guy that came diagnosed the problem and said it was the control panel that was not working. He ordered the part and then a week later they sent a different tech who upon arriving at my house had a horrible attitude. He must have had a bad day already… he tried to put in the part that the first guy had ordered and my washer was still not working so he stated that he needed to order another part. He got frustrated because his phone was not working inside my house so he said he would order the part, he went out to his van, and next thing I know he was gone. When he went out my front door, he slammed it for no reason….20 minutes later I get an email From Sears, stating that the tech had ordered the second part, and forged a signature, as if I agreed to what he did!! Today I had an appointment that was already set up since last Saturday. This morning Sears calls me and tells me they cannot send the tech out but did not give me an explanation. I told them to please get somebody else out today and they said they couldn’t. First of all, whoever the manager is, they need to send the same person out and not keep changing their techs. How can you diagnose what’s wrong and then send somebody else the following time who doesn’t even know what the first person did?? I complained today to the rep on the phone about what happened with this whole situation and that I needed my $85 fee back and he said sorry I could not get it back and for me to call Choice Warranty . I called Choice Warranty and complained and they also told me there was nothing they can do and that I cannot get a refund. This company is horrible and they need to get rid of these techs who don't know what they are doing. My machine is an expensive LG and I have barely had it 3 years!

They failed to show up on appointment time three times. Still waiting for a technician to show up. There is no way to contact right person to update the schedule after missing the appointment time. I finally spoke with someone who was not helpful at all and selling a different Sears service regardless my feeling. I wasted so many hours to wait for no shows. Very poor system.

Complete and total scam. First appointment, gave me a 4 hour window and completely stood me up. Had to wait on the phone for 23 minutes to reschedule. Second appointment the technician was in my house for 5 minutes, told me there was nothing he could do and collected $123 from me. Never again.

Kevin was very friendly, efficient, and very knowledgeable on Sears home warranty plans. He made me feel very confident in trusting Sears as being a great company that provides exceptional resources and services for the entire house. I have had bad experiences previously with purchased home warranty. It has been hard for me to trust any company after that. I hope and pray my relationship with Sears home warranty is a long one.

The ĤVAC technician did his job very well. That is why I gave him the high score. What made me angry is when answering question about why he was charging me an extra $140.00 he had an attitude after telling him I was not angry at him only the process. When he was finish he did not want to talk to me and ask for my husband to sign his paperwork and then asked my husband any questions like I was not in the room. SAD CUSTOMER SERVICE BUT KNOWS HIS JOB.

THE. WORST. COMPANY. EVER!!!!!!!! My complaint is similar to others. I have been without a functioning clothes dryer for almost two months. Incompetent technicians came to "service" my dryer who never fixed the problem. An extremely long story short, Sears was supposed to contact my home warranty company so that they can start the process of replacing my dryer. It has been a month now that this was supposed to happen and every. single. time. I call Sears to follow up, I'm starting from scratch. Nothing that they have ever stated they would do have they honored. And it shouldn't be so hard to get in touch with an agent either! You have to trick the automated system just to speak with someone and when you do, it's someone from a foreign country, posing several barriers. Sears reputation has gone to the garbage! I thought highly of this company, but it is terribly obvious they are not concerned about their customers at all. The service I have received from the technicians has been inadequate at best, and the service I have received from the agents has been ridiculously poor! Importantly, I have been without a working clothes dryer for almost two months and there seems to be no end in sight! If you value your well-being, sanity, and money, STAY AWAY FROM THIS COMPANY!!! It's not worth it, I'm telling you! This has been the WORST service experience ever and I wouldn't wish Sears for anyone!

Roman was persistent and got the job done.
Consideate, professional and very thorough.

Thank you

Hvac technician communicate his arrival time and also let me know the problem with. Rental
HVAC and gave me some solutions to avoid future incidents . Very professional , helpful and on time .

When tech L'Teran arrived, he knew exactly what was wrong with my Samsung Refrigerator. It was leaking water in one of the vegetables drawers. He said it was the drain. He repaired it. I just checked again after almost 24 hours and no water. This was my second time trying to get it repaired. The first tech said, he didn't know where the water was coming from. Thank you L'Teran.

Vance was respectful of the home, much more knowledgeable than any of the technicians that were sent by my home warranty/insurance. He was able to explain the issue in Lehmans terms which was helpful

John was very nice, punctual and very through - took everything apart to assure it was super clean! Thank you!

AC Technician was so arrogant and rude ,he is not listening what we r saying he is didn't fix the issue and he left ,i never seen this kind bad experience,I wish to gave -0 rating

Mr Marco came into assess my dishwasher after 2 previous companies came by claiming that my unit couldn’t be repaired (Home Warranty) They took the service call fee and left!
Mr Marco came in and took his time to truly troubleshoot my dishwasher and ordered a part needed. Once the part was mailed to my home, Mr Marco came back thru and had my dishwasher running in less than 10 minutes!!!
It was good to finally have a seasoned, hard working technician to be honest with me and not mind doing the work needed to satisfy his customer! THANK YOU MARCO!!!

Marcos the service technician was very friendly and did a very good job on my
preventative maintenance on my 5 appliances. He explained the check-ups with us. He said everything was okay with my appliances. I would love to have him again for repair or maintenance on all 5 of my appliances. He did a good job and was very professional.

Rolando was excellent in presenting what needed to be done with our refrigerator. 5 Star

Very frustrated in the AI communication system when trying to connect with Sears and not being able to talk to someone in person. 2 Star

The flap where ice comes out was old and disintegrating… that’s all that needed repairing. The repair guy comes and beats on the plastic shoot with a metal-looking paddle and leaves gashes there… and also, suddenly the ice maker doesn’t produce ice. I’m disappointed.

The technician was great. Part did not work and I am still waiting on a refund. I have spoken with several and they say it is pending. I have been waiting sine April 3rd. I am really disappointed. It only took 5 minutes to come out of my account. Just unbelievable.

After the owner suggested I contact them. I was still given different phone numbers. I even went looking for the address. Couldn't find it. Just so disappointed. Just would like to receive what is owed to me.

Floyd was very nice and very knowledgeable. He educated me on how to solve a simple problem on my own with my refrigerator in the future if the need arises. He made sure everything was in working order before he left.

Alex was by far one of the most knowledgeable and experienced technicians that I have encountered. Thank you for accommodating my need for same day repairs on 2 different appliances .