Appliance Repair reviews in Houston, Texas

Had I known how difficult it would be to contact a live real person, I would never have contacted Sears appliance repair.

I contacted Sears repair last Friday and scheduled an appointment for Monday between 1:00 and 5:00. On Sunday evening I received a text message from someone named Richard who started asking me for information and said that they wanted to make sure that they had the right part. Very quickly I figured that I was talking to and AI bot, and not a live person. Every question they asked me I had already answered at least once if not twice. They claimed they wanted to have the right part when they showed up for the repair. Here. I am, silly Old me, thinking that on Monday they would show up with a part and do the repair!

On Monday someone showed up, of course with no part. They showed up over 2 hours late from my scheduled appointment time. In 30 seconds they told me what the issue was and that they needed to order a part and would have it shipped to me. I scheduled the installation for Friday between 1:00 and 5:00. The part arrived in a couple of days and on Friday morning they sent an email telling me I had to reschedule the appointment. I made the appointment several days in advance yet I still had to reschedule? I rescheduled the appointment for Saturday. I have another 1:00 to 5:00 p.m. appointment time and on their website it says they will be here between 1:00 and 2:00. It is now 3:30 p.m. and the technician is still two stops away. Their system never updates so you never know exactly when they're going to show up! And, it's not the technician's fault, it's obvious Sears is woefully understaffed and overbooks them. Sears just cannot give customers a realistic time of arrival because their system is awful, can't even update from one appointment to the next! Every time I have tried to call I have only been able to get to what menus they want me to get to and never to a live person. They only have a horrible automated system and an AI bot. I take that back, the other day, after calling about 10 times I somehow reached a live person. She gave me a number to call back on for a live person and there is no live person available, only an AI bot named Samantha.

I hoped to get better customer service which is why when tech who showed up to give me a quote told me it was going to be over $500 for a $79 part, I thought it was outrageous but I was willing to pay it if they would do it quickly.

I just got a call and the technician says he is on the way but he doesn't even know that I have the part. That's how bad their system is. The part was ordered and I've had it for at least 3 days because they sent it to me, and Sears doesn't even know that I have it!

The technician, Troy, showed up and was super pleasant and did a great job with the repair! I will give him five stars, 10 if I could!! Sears, you need to have more technicians like this young man. He is polite and professional and efficient.

To Sears, actual rating should be 3.5 stars, but I can only give you 3 or 4 stars You don't have adequate staffing so your technicians are always going to be running late and having customers waiting beyond the time frame you promised them. You have inadequate customer service, and a terrible support system for customers.

Sears' pricing is pretty outrageous. As I was waiting and not being able to reach a live customer service person, I got a quote for about half the amount from another repair service. Be advised, it seems Sears is going to charge you a $400+ service fee for any part they install, whether it's a $5 part and takes 5 minutes or a $79 part that takes 15 to 30 minutes.

To Sears, you need to fix your system and your pricing!

Vance with Sears Home Service was great. Very knowledgeable and resolved the issues quickly.

Mark C. Was an Excellent Tech! Our washing machine now “purrs like a kitten”…He was very thorough and made sure everything was in order before he left! He was also very friendly and asked if we had any questions. Thank you for an exemplary employee! Hats off to Mark! FIVE Stars for Mark! A Happy Customer, Rita Sharp 😊👍

Michael, from Sears Appliance Repair, came today to repair multiple problems with our refrigerator. He did an excellent job, and was very fast, but also thorough! Many thanks to Michael and Sears!

If I could given them a zero I would. I had a repair of a washer and a refrigerator in the last month or so.
Their technicians throw parts at the problem rather than perform troubleshooting and a correct diagnosis. One tech never took out any tools or opened any panels or even touched the appliance.
No 2 techs come to the same conclusion. But they all order parts and run. There is no corporate phone number to reach a person. All automation with no options to talk to a person. The technicians work like they know you can't even complain about them.
This is the only way l've found to voice my frustration. Steer clear of A&E!!!

He waa very thorough and explained the issue to make sure I understood. He even made sure the problem was solved before leaving.

The repairman displayed a high degree in professionalism and competent in his work, while providing excellent customer service.

This $50 off coupon for the service should be accepted. Service fee should be charged $69 instead it was charged $127. That is completely unacceptable. The electronic control board is available on sears parts direct which i have found myself online. He said that this item is discontinued. Furthermore, sears do not have live agents available so I can't even make a complaint against this technician

Marcus arrived within the allotted window, finished within the allotted window, and left the clean and neat. Hopefully the replaced part corrects the leak issue.

Service was excellent! Staff was professional and very focus . Courteous.
My decease husband had his own A/C repair business.

The repair guy was knowledgeable, kind and did amazing job with our central heating system. Very please with him and his work.

Technician was diligent and fixed it all even though it took ordering multiple parts and making multiple trips! He was very polite and helpful.

Tech was scheduled to arrive between 8-12. I was still waiting at 1 PM and received no communication. Tried to call, but could not talk to a person so I canceled the appointment. This is after I received no less than 3 texts in the days leading up to the appointment asking me to confirm the appointment.

Service tech Marcos was great! But it took four visits to fix my microwave oven. The first technician charged me but did not fix the issue, I'm disputing that charge.

Technician Jaime did a great job on our AC. He had to go pick up a motor 20 minutes away and still got everything fixed and blowing cold in 1 afternoon. Great Work!!

First off, the app stated michael the technician would arrive by 842am, he did not arrive until 930am The technician stated damage to refrigerator bin was cosmetic instead of what it truly is, and that is functional damage. if a bin is cracked and cannot hold items, how is it cosmetic? and because of how he relayed this to the insurance company, they denied the claim. too bad you can't do zero stars on this review

My serviceman did a fantastic job. He was efficient, thorough, and extremely polite. He explained what he was doing and was very professional. I can’t remember his name but would like for you to check your record and give him credit for this review. He certainly deserves it. Thank you.

Technician very respectful and knowledgeable.
However, scheduling of the service needs a lot of improvement. It’s not the same sears tha I have known for service anymore. My appointment got pushed back every week. Use AI all you want. But get some glitches out.

Jonathon ois the best technician we have ever had! He fixed the problem that the first repair tech.Michael, left undone! I hope if I ever have any issues in the future with my washer, that I will be fortunate enough to get Jonathon again!

Straight trash.
Would have gave no stars if possible.
No diagnostic. He took 5 minutes and copy pasted a report stating drain pump/filter assembly.
Told me that would be 690 before taxes for the repair. Talk about price gouge for 79.00 ge oem part next day shipped for a tilt and 2 screws and 2 hose clamps with line obstruction.
Now keep in mind I called knowing I am to paying for convenience and wasn't home.
I declined the work paid the diagnostic called another to find my machine is covered under warranty as the drive motor is out and drain pump repair would of done nothing but drive up the bill.
No professionalism at all and tech was a joke and my wife even called him out for sighing and muttering under his breath a lot and just general rudeness.

Elvin was very professional and he fixed our dishwasher very quickly. He explained what happened and I was very pleased with the result.