HVAC reviews in Houston, Texas

Satisfied with units. The workers who installed my heater broke my hall light cover and ladder to attic. Said light cover was loose and stairs were old. Said 2 thermostats on truck but one bad and didn't know which. One tech who later came out to replace thermostat said they would check into those things but haven't heard back.

Rude!! Customer service level: ZERO. My AC went out and I, unfortunately, was forced to use this company via my home warranty claim. It is July in Houston, we all know what that means heat-wise. The heat index is 110 and she said they can't make it out for 3 more days, YET they advertise 24 hour service. I told her that is unacceptable and that it is an emergency due to having a newborn baby. She said she could add me to the cancellation list. Is that a joke? Not only were they unaccommodating, they were RUDE. My husband and I called around, and found at least 3 other local companies who can make it out same day.

This company and people are amazing. Professional and honest. Today I had them install a new AC unit. My old unit was 26 years old! I would trust them time and time again

After reading the reviews I was a little scared on using this company. But I have to say these reviews are all false. Falls A/C is the most professional and polite company I have every used. They were completely honest about what was wrong with my a.c. and even took the time to explain exactly why my unit no longer worked and answered all my questions. Never once did they get upset or seem like they were in any kind of hurry. Thank you. I am now a customer for life.

This contractor is AWFUL. I would not recommend working with them. They were sent out by my home warranty company and showed up a week later, then after a week decided they could not do the work and sent the work back to the home warranty company. They have delayed getting my A/C fixed in the summer by at least 2 weeks....

My home warranty chose them, they came out very quickly and replaced my whole A/C unit. They were very quick, professional and very knowledgeable. I'm very happy with the service and my a/c is working great..brrrr

Sent out by the home warranty company to replace my coil that had cracked. They came in a timely fashion. But the repair was shoddy at best, I was out of town so my wife had to be present for the repairs, I was not able to verify the work had been done after they left. Everything seemed to work when they were done, but upon further inspection, the coolant was leaking, they left the gas turned off to the unit for heat, and did not install a proper p-trap of the primary condensate drain line. Avoid using this company, they dont have a clue what they are doing.

My home warranty chose Falls A/C to repair my outside A/C unit. They came out quickly and replaced the capacitor on the outside unit in a very short time. We can sleep again in comfort. Thank You Falls A/C !! It's so rare to have fast and good service. Nice to know it is still out there.

Our home warranty First American assigned Falls when our AC stopped blowing cold, they came out on a Monday took about 20 minutes and said the outside unit needed to be replaced, which it did the thing was probably 30 years old. They were back out Wednesday with the new unit and installed it in the pouring rain. Very happy with the work!

This company was assigned by my home warranty company on June 18, they did make it out to install the new unit in a timely manner, however it took them them until July 4 to get the ac blowing cold air. The unit is still not hooked up correctly and they have missed appointments to resolve the issue. I also have had constant problems contacting them as well as have still not received the documentation on the new ac units warranty. I would NOT reccommend using this company.

Really happy with the level of professionalism that the company employees and owner showed. They were quick to respond and made my situation a priority in getting completed quickly. Went over repair options in detail. We used them through our home warranty and I was nervous about using a company that I’m not familiar with but it worked out and we are very happy with this company. Highly recommended! Thank you falls ac!

We were assigned Falls A/C through our home
warranty, first American after having several different contractors come to our home to do NOTHING!!! Falls A/C immediately identified the problem and corrected it within a day. They did not perform unnecessary work or try to upcharge me like the other contractors did. I was experiencing issues with my ac since May 2020, (unit wasnt cooling) and when Falls A/C came out, they knew EXACTLY what to check for and knew how to correct the problem! If you're reading this review, look no more! This is the company for you!!!! I will say, expect a 4 hour window for service, but you can trust they will show up and fix your problem!!!

Thank you Falls A/C for making my home cool again!!!!

Mr Falls knows his job v well and v competent and and he knows how to interact with home warranty companies. Satisfied with his work. Will hire him again. Would recommend to anyone who is looking for a reliable company. Would not let you down. Thank you Mr Falls and your team for all your help.

I have to say this is the most professional A/C company I have ever used. They came out in a timely manner and diagnosed the problem and was able to fix it within a great time frame. I understand parts must be ordered and in Houston where the Summers last at least 10 months out of the year. I was very impressed at how quickly they were able to get the parts needed to repair my home. I will recommend this company to anyone that needs a great and professional A/C company.

I have been using them for 8 years now and would highly recommend them. They are straight-forward, honest, and reliable.
They have completely replaced one system (that was 27 years old), and replaced the attic blower in the other. I have had zero issues with anything they have fixed, and was not pressured in either way with the repair vs. replace options.

It's mid-August in Texas, and the temp in my home kept creeping up and up over the past several days. I put in a service request through First American home warranty, and they partnered me with Falls. I called them first thing upon opening, and their earliest appointment was for tomorrow. Ugh! I called another service, and they could come today...but i really wanted to go through the warranty (and had already paid the service fee online). I called Falls back, and asked "pretty please" could they squeeze me in. I also explained that my husband is a transplant recipient, and it's not good for him to get hot. She called the supervisor, then called me back to say that yes, they could squeeze me in today before 2 pm. He arrived around 11:25, all masked up, replaced the capacitor, and we were back up and running in under 15 minutes. It's already cooling off in here and feeling much more comfortable! THANK YOU, THANK YOU to Falls A/C! You rock! Thank you for caring about people and providing not only skilled repairs but great customer service. Will definitely use again!

The Young man, I came to service my air condition to put the motor in was so very nice. I love him if I ever need your company again I would prefer him to come back out. Thank you.

As many others have shared, we were referred by our home warranty company. In a household of six, we were fairly desperate to get an increasingly warming home to cool off. My first call was on a Monday, and the first available appointment wasn't going to be until that Saturday. Horrible news nonetheless. We needed to go thru the warranty company, so I was stuck with a company I had never heard of, with 100's of companies within throwing distance. I decided to stick with it and hope for the best. Surprisingly, I get a call late afternoon Friday from one of their Technicians. He said he could squeeze us in that evening. Showed up, masked, tools in head, ready to save us. He and his partner quickly identified the issue, charged the a/c and left us with both explanation of the needed repairs, and some tricks-of-trade options to get us through. We had a leak in the Evaporator coil. Big job. We called them the next day to schedule service. Within a couple of days and a few hours, they had the new coil in and cranking. The work was clean, their demeanor professional, despite the ridiculous heat and having to mask up, and done in a timely manner. About two weeks later, we noticed our upstairs level wasn't cooling very well. We tried some of our own self-diagnosis, but eventually called Falls back and asked them if they could give us some advice. Not only did they have a technician call us back within an hour, but they were able to get us an actual visit within a couple of days. Once again, professional technician arrived, quickly assessed the issue and fixed it within minutes! We were certainly thankful and blessed to have these guys on our side! Highly recommend them for any of your service needs. Thank you Falls A/C!!!

We had a home warranty issue and Dave came out diagnosed the issue and gave us a good price and advice. He gave us options and pros and cons and we told him what we wanted.

James installed it and was on time, quick and did a great job.

This company was assigned by my home warranty Monday morning and I received a call within a hour that someone would be out soon! They repaired my a/c replaced the part pretty fast and I had a cool house that night. & they called the next day to make sure everything was good. I definitely recommend them!

Falls A/C and Heating Services Inc. was assigned to diagnose and repair my a/c when it stopped cooling. I was thoroughly impressed with the service I received from Ashley, Steven, James and Daniel. Each played a part in providing excellent customer service. They worked tirelessly and showed great respect for me and my home. I highly recommend this company!