HVAC reviews in Houston, Texas

Benjamin and his helper were very professional. Did a great job cleaning my fireplace/chimney, they found some cracks in my fireplace and repaired those as well ! Also did a dryer ducts cleaning ,I’m so glad I got them out here cause my my chimney was a huge fire hazard and so was my dryer duct 😱 thanks green city pros .

I scheduled the dryer vent cleaning 3 times. The first time I was given the 10 to 12 window, I called after noon and they said the technician had car problems and didn't arrive. The 2nd time again the technician didn't arrive and said he was behind schedule (by 10 AM?). The 3rd time that I waited again 2+ hours staying put at my house, they didn´t even care to tell me they were not coming. I kept calling the main line and they kept saying the technician will call me in the next 5 min.... two days later I´m still waiting for their call. What a waste of time.

I was overcharged by their rep $597. They are representative pocketed the money and disappeared. I asked for a refund and did not get it. Very disappointed. They alerted me to that fact, but no offer to refund my money. I would not use them again. They were to clean my dryer vent😡. Ripped off!

The service Technician was very professional and honest. He took the time to Explain everything to us about our A/C system. We strongly recommend this company. They also provide other services for your home.

Will not use them again.
Do not like how they do the vacuuming of the “vents”. Most companies that I’ve used remove the vents, clean then, and go in with the vacuum and brush. This company opens the plenum and just vacuums whatever. Just got the outside dryer vent and about 6 inches of vent tube leading to dryer. Wanted to install a $699 UV light.
AC check was “It’s working “ no need to check any pressures or resistance of the fans.
They did not even pick up the insulation they brought down from the attic.
I guess I should have read the reviews first.

The technicians were prompt, professional, and thorough. They allowed me to see extent of cleaning necessary, assure me that I should have nothing to worry about in terms of possible fires with my dryer.

Benjamin and his helper (didn't get his name) were very professional. They arrived on time and very helpful in getting my dryer duct cleaned out. Also, pricing is very reasonable.

They removed one of my ducts and cut the zip tie and sealant to access the plenum to clean all ducts. The duct was barely put back and not secured. There was a significant amount of air coming out in the attic. When I messaged they assured me a technician would call me. I never received a call and when I tried to message them back they seemed to have blocked me.

Green City Pros did an amazing job during their visit to my home. Jonathan the technician was professional, good at his job and explained the details of the tasks he was performing. I am very pleased and I will continue to use their services in the future.

We scheduled an appointment on 11/7 for a cleaning on 11/15 between 8-10am. We waited 10:30, no show we called and the monotone rep said they’d have tech call no one ever called. We waited again until 11:30 and no show no call. Called company again and they said they’d have tech call us, no one called us and we cancelled at noon since we had to get ready for a family funeral.
Not a reliable company, and very poor customer service.

I had Edgar and a second Rep come out. The service was great, friendly, understanding and very educating. Edgar explained everything to me, video the before and after process. They have an awesome Rep, just hope all reps are as great as he is. Thanks Green City Pro's for providing quality service.

This guy who says his name is Mark, took money from me for services not rendered. He refuse a refund for work he did not do. He keeps his actual office location hidden to keep from being served. He changes the name of his company to hide his business dealings. If you value your money, Do Not Contact this guy for any A/C work of any kind.

Mark the tech came and " cleaned " dryer vents. After his service my clothes didn't dry at all. I ended uo replacing my dryer believing it was a bad dryer and the new dryer did the same thing. Finally made my way into the attic and disassembled the dry vent to find my entire duct packed with lint. Called so they could have someone come out and I was told I would get a call back. I got a call back and started to describe my issue. The rep hung up on me. I called and the line was disconnected. I called from a different phone Same rep picks up and I told him who I was that the line DC and he hung up again. Please stay away do not give them business. They act like they are working

Jonathan was our serviceman and Mark was the office manager.
Jonathan called before arriving to let us know he was in route. Jonathan arrived on time as planned.
While in our home Jonathan was respectful of us and our home. Our ducts were full of mold and gunk. They are now crystal clean.
We will definite call Green City Pros on our maintenance call.
We called the office to confirm pricing and arrival time. Mark was very professional and answered all of our questions specifically and efficiently.
We are sooo happy with this service.

Horrible company to do business with. I booked an appointment for a quote and confirmed the appointment Mike and Mark was supposed to show up. They were a no call and no show even though the receptionist called me that day to inform me that they would call when they were en route. I called the company and spoke with with the receptionist she apologized and said she would book me with another tech day before the appointment they sent confirmation text which I confirmed and notice that I was scheduled with Mark and Mike. I confirmed the appointment and today was expecting them at 2 pm and again they were a no call no show. I called the number listed in the text that I received and Mark picked up I asked for a manager and he said he was the manger. I told him that he was the last person I wanted to speak with and hung up. If they can’t keep appointments and follow up with their prospects if they’re not able to make the appointment just think of the level of service you’ll receive. I don’t normally leave reviews but I had to speak up just in case anyone else is considering doing business with this company.

IF I COULD GIVE NEGATIVE STARS I WOULD!!!! Mark is an unprofessional piece of work. He loves to HARRASS businesses and DEMAND payment before work has even been completed! Not to mention the job is never fully completed. He will call your place of business and threaten to continue to harass you until he gets his payment. We had to call police on him for threatening office staff. He is RUDE, DISRESPECTFUL, AND AGGRESSIVE when speaking to customers. I would definitely NEVER recommend this company to anyone. I firsthand saw how terrible he treats his employees as well. He also creates fake negative reviews for other companies. The fact that this company is still in business is ridiculous!!

I hired them to clean my chimney due to smoke smell. After cleaning the smokes still was still very present. Called them multiple times afterwards and they would never return my phone calls. Tried emailing and texting and they ignored them all. Terrible customer service would not recommend them!

Terrible service experience.

Scheduled an air duct cleaning and a time frame to expect a technician was provided to us.

Green City did not call. Green City did not show. We called their customer service line right after the quoted timeframe - they said they would look into this and reach back out to us. Green City did not call back.

We called the customer service line again. As I was speaking to the representative about this, I was hung up on. Not a big deal as it was likely an accident, but still not fun to experience. Called back once again, explained the experience and asked to cancel the appointment. Agent’s response: “Your appointment is canceled. Thanks!”

It was only then that we received a call back explaining what happened. Apparently, the appointment was scheduled for 8 pm to 10 pm, not am.

No, thanks. We’ll be taking our business elsewhere.

Technician was courteous and professional. He called to let me know he was arriving earlier than we had scheduled. Johnny (tech) took the time to show me what was being done and advised me of any additional work if it was needed. I had never done this service and I can only presume my system will be working better cause of it! Thanks green city air

They came for cleaning air ducts went into the attic and without asking permission cut the HVAC big rectangle shape to see if there is any mold. They did not find anything but did not stick it correctly and it came out after a month. I did not called these guys again as I don’t want to see their faces again, just got some tape from Home Depot and stick it. If you allowed them without your presence please go to Atic and verify what they did, what happened to me should not happen to others. Now what a shame after months and months now they are asking for a positive review to complete their 100 reviews target.

What a SCAM!! They blast all over social media $127 this and that included. Well be prepared to be told you have mold and for that $127 to go to 1k and then it went to 4k. To clean my air ducts and to insulate ONLY. All this by looking in my attic for 2 min.

Got a second opinion... Turns out I just needed my coils cleaned. Sure they can insulate and clean ducts, but there is no harmful bacteria or mold and it won’t address the airflow issue. They were pretty dirty, he showed me photos before and after. Apparently this is something that should be maintained yearly. Anyway, I ended up paying $300.

GET A SECOND OPINION. Had I accepted the other estimate. I would have been out of pocket 4k and my main concern still wouldn't have been addressed. Which is the home not being able to cool down during the day.

Also spoke to one of the owners and his response to my concerns was very defensive, insulting the guy who did my coils even though he didn't know him. Called me dumb and that I know nothing. Then insulted the fact that I have a roommate, suggesting that I’m a renter. I’m a 10year 2 home owner. I rent bedrooms in my home. It’s called an asset.

I mean seriously dude. Get a grip!