HVAC reviews in Houston, Texas

Jose did a great job fixing the system and explaining the issues! We would recommend him to anyone needing services. Thank you!

** In response to yours- My name is Alex Davis and my husbands name is Danny/Daniel Davis. We live in Beaumont. You can call him with an update.**

Went through our home warranty back in july and got a brand new system, inside and out. It cost us a little over $13k.
They never came to do the 2 week QC check up. Its now been about 2 weeks since our AC has been out. Im pregnant and we have 2 toddlers. The first few days we didnt have enough window units for our house so it was absolutely miserable staying inside. We couldn't actually. We had to stay outside most the days. Now since we have SIX window units in our house to stay comfortable, ive been seeing bugs inside the house... I think they need to pay to have our home sprayed once they actually fix our brand new unit. Or atleast give us something for all the drama they have caused... anyways.....
They have been out 4 or 5 times now and still haven't fixed it. They never call to give us our 30 minute heads up, they only call when they are already here. They never give us any updates and were always having to call ourselves to see what's going on. We also didnt get our smart thermostat (that the sales guy promised us) till yesterday. (Which also took them like 3 or 4 visits to remember to bring) their lack of communication has made us feel like we've been SCAMMED, forgotten about and straight up lied to about the "amazing" "top of the line" system we just has installed. Completely disappointed, unsatisfied customers and will not reccomend to anyone, ever.

One star seems too high for the NIGHTMARE of an expensive I’ve had with this company. The owner was so great and personable when selling us the new $15,000 A/C unit we “absolutely needed”, and we’ve had more trouble with the new one than we ever did with the one prior. From the day they came to install our brand new system, the techs were here forever and couldn’t get it working properly. They sent a new crew next day to finish the install, and we’ve had problems ever since. The “brand new” system continues to go out, and I’ve heard every every excuse from “we installed a part backwards” to “we need a new valve but rigged it to work in the meantime”. When this new valve came in, this company scheduled and no show/no called not one but 2 appointments to fix it. The owner answered the second time, told me the name of my tech who was supposedly on his way and said he was calling him to see when he’d get to me and never called me back or contacted me again. When my A/C then when out in August, the tech came out and said our whole system was completely iced over, and they’d have to come back once it defrosted. They had no notes or idea what I was talking about, when I told them about all the prior issues we’ve had—zero communication within the company. The tech did tell me they were sorry they kept no showing, but they’ve had more business than they could handle. I made several calls to the company that day and was promised the manager/owner would contact me back by the next day latest. I never heard back from him, and 3 weeks later my A/C is out again. I have 3 kids who couldn’t sleep last night along with mu husband and I, and I get to do one of the biggest work Zooms of my career today on no sleep in a 90 degree home. The worst part is this company was assigned to me through my AHS Home Warranty program, and I was given a 10-year guarantee on my new A/C unit. I definitely got a lemon that has caused more trouble than I ever had with my old one $15,000 ago! I will be contacting the home warranty company and BBB today. I have never experienced such impeccable service and attention while being sold by the owner, only to turn around and receive no shows and neglect with all the problems we’ve had on the back end. I’m a VP of Business Development, and this service is completely unacceptable on every level. I hope no one else has to go through the headache and nightmare we’ve endured with this company. They gave us a lemon of an A/C unit that hasn’t worked from day 1, and I want it replaced under warranty. I am calling my attorney to get involved today as well as the home warranty company and BBB. Stay FAR away from this company if you want professional, honest and reliable service. I pray no one else has to spend $15,000 to go through such inconveniences and headaches! If you’re looking for honesty, reliability and a quality product and service, this company and their services are not for you!

Reliable and honest. The technician that showed up to do the repair was great. He explained all that was wrong and really went above and beyond during the repair process. I would recommend this company to anyone looking for quality ac repair.

Jose was not only friendly but extremely professional. He got the job done in a timely manner and was an overall pleasure to be around. I will be recommending Air City to my friends and especially them to ask for Jose.

Jose did a very thorough job troubleshooting and making sure everything was good before applying power. I was very impressed by this young man's diligence curiosity, and willingness to learn. AC is working perfectly, thankyouverymuch!
Very polite as well!

Back on April 9 2024 my home warranty company(was provided when I purchased the house) sent Air City AC and Heating LLC to my primary residence. I had called because my downstairs unit was not cooling. A tech showed up and hooked his equipment to the unit outside and said there was no Freon that I had a leak somewhere in the system. Before he left I was told a follow up would be necessary. Shortly after a salesman shows up and explains to me their findings. He is pushy and wants for me to sign so they can get to work. A little over 5k for what needed to be done. I told him I was not interested and that I had a guy that takes care of my rental properties but I called the home warranty company because I had the service. I explained that I would be in contact after I received my guys findings. His tone changed with me and became defensive. I asked him to leave my property. When my guy showed up there was no leak and the system was full of refrigerant. The whole house filter in the attic was completely clogged due to a recent renovation of the house and the capacitor was blown most likely due to the air filter situation.

I tried to get my money back that I paid for the initial visit but was given the run around for about three months before I gave up.

Sorry for the long post I just wanted to be as detailed as possible. This company is far from honest while implementing high pressure sales tactics. Total crooks. Please be aware.

I had a great experience with Lead Technician Jeff and his apprentice Jose. Jeff is highly sought after, and it’s easy to see why—he’s extremely knowledgeable, professional, and took the time to clearly explain everything while repairing and installing my Ecobee thermostat.

Jose was polite, attentive, and worked hard alongside Jeff, making the entire process smooth and efficient. They arrived on time, worked neatly, and made sure everything was working perfectly before they left. I truly appreciated their teamwork and attention to detail. Highly recommend Jeff and Jose!

I had an older system that definitely needed replacement. I choose to buy a brand new one on Air Citys recommendation. This was absolutely a mistake im now 5 months into a nightmare I cant wake up from. Let me explain how your experience will go if you go with Air City. They will send out a service truck wrapped with a company logo and give you the false impression that when you purchase a new system, they will be the ones installing it. That is not the case they showed up in a beat up lifted truck with giant shiny rims with a damaged product inside and out. Without inspection of the new unit they cut out my old one. Did they stop and inform me when they saw that the new one was damaged absolutely not. Did they make it a horrible experience getting a replacement new product that wasn't damaged absolutely. Then to top it off they sent a guy out to replace the damaged unit that spoke no English. Shortly after installing this new unit that has Been installed by contractors with the worst professional i have ever experienced I started my 5 month repeated service call requests for my brand new unit. You will have to call to schedule your own appointments even after they do not complete the repairs on your brand new unit because why would they schedule your next appointment for a job they couldn't complete for you? It makes more sense to have the customer call and request that they schedule their appointment for the repairs that they have not been able to complete for the last three appointments. One they didn't show up for. Will they call you at any point in the day to let you know that they are running late or not coming? No thats your responsibility as a customer to sit around all day and wonder. While you sit on your thumbs for a window they will miss you can spend your time waiting for a call for an update that will never come.That's just a bonus you'll wait all day and you won't even get the courtesy of a phone call. But thats ok because you get to play the guessing game of will they send someone that is from the company or do I get a contractor that speaks no English what fun. I absolutely do not recommend you use this company. They are miss managed dishonest and just flat out not good at their jobs. I have had a decent experience with one technician but he is their field trainer. Their service department is a joke. When im done writing this im gonna call to schedule my unfinished service appointment even though their field service trainer was at my last appointment and knows the repairs have not been completed. I wish I had never done business with this company.

After years of dealing with imbalanced air distribution in our home, we contacted Rotex AC & Heating. We'd previously had two other companies assess our system, but they offered no solutions to our ongoing issues. The thermostat was set at 73°F, yet the actual temperature in the home was 78°F with 83% humidity, and the airflow between rooms was always inconsistent.

Miguel from Rotex came out the same day we called for a free evaluation. Unlike the previous companies, Miguel thoroughly inspected our system and identified the real problem: damaged plenums with cracks, holes, and moisture. He explained that the original builder used low-grade materials, leading to inefficiencies over time. Miguel recommended replacing the plenums and ductwork. His explanation made complete sense given the imbalances in the airflow between rooms.

The technicians were incredibly professional, arriving early at 6:45 a.m. to start the work and finishing by 11:30 a.m. They used drop cloths to protect our floors and took care to leave everything clean. Once the new ductwork was installed, they checked the system to ensure airflow was properly balanced. We now have dedicated ducts for each upstairs room, which has made a world of difference.

Overall, Rotex exceeded our expectations. They provided a thorough solution where others didn't and were professional throughout the entire process. We highly recommend Rotex AC & Heating for their expertise, transparency, and excellent service.

Great experience with Rotex for the install of a new HVAC system! I called in the morning, and Miguel and Ricardo were out the same day to evaluate my system. They were able to quickly identify inefficiencies and make suggestions for improvements. During the same visit, they gave pricing on a few different options and talked through their approach to solving the problems we were experiencing.

On the day of the install, Miguel arrived with the team right on schedule. They put down covers to keep the floor and nearby furniture clean. As they setup the outside unit, they asked for feedback to make sure the location was acceptable. They wrapped up the install same day and did a final walkthrough of the system and provided maintenance tips before leaving. Definitely recommend and will use them again in the future!

Miguel and Diego were professional and kind when they visited my home to inspect my AC. Miguel explained what I needed and worked within my budget to provide me with the best product, warranty and quite. Wendy and Miguel followed up to support my specific financing needs. This company has my business and respect. I got 7 quotes before I met Miguel. He was honest, kind, compassionate and professional. His team did a great job installing my units! Call them! There are good businesses, and this one is excellent! I have no doubt after many contractors, God blessed me with Miguel and his team! Thank you!

Wow, I am so happy that I contacted this company to replace my a/c! Miguel was absolutely outstanding and I am so thankful to have received such excellent customer service! He came out the same day that I called, explained everything completely, informed me of the best options for me and was sure to set me up with a next day installation. He went above and beyond from beginning to end! The technicians that came out were extremely kind and got the job done in a very reasonable amount of time. Thanks to Miguel and team, my family and I are staying cool inside, beating the Houston heat!

I highly recommend Rotex Air Conditioning and Heating! The experience with Miguel was exceptional. Everything he promised came true! From the corporate office to the installers... The owner runs his company with excellence! Keep up the great work! 💪🫶🙏

I cannot recommend this company enough. My AC went out after a massive storm and I got quotes from 4 different companies the following day. Miguel came to my place on behalf of Rotex and gave me BY FAR the cheapest quote out of the four, and he went above and beyond to explain everything to me as simply as possible. He then went even further to include multiple free upgrades including a better thermostat than the basic model, and a UV air purifier. FOR FREE. I'd give more stars if I could. Absolutely wonderful service.

Amazing job! Victor is incredibly competent and was able to address all of my problems, therefore I highly recommend him. discussed the method and procedure in great detail. Him and his team did a fantastic job installing the air conditioning system; everything is clean and operates flawlessly. I love my new air conditioner so much.

Miguel was very helpful He explain me all the process step by step and proof me He is well prepared , instalation next day and they finished on time

My A/C stopped working ,called the company and made appointment with Miguel ,he arrived on time and promptly inspected the system.He was very professional and knowledgeable, he explained everything to the level of my understanding. They have great financing options too. I finally have a new cooling/ heating system . I am very satisfied with the service. Miguel and his group did a great job. They work very carefully at my home ,and they did not leave any mess after their job is done. Everything is clean .I am very happy. Thank you for the great service. I highly recommend this company.

Reached out to Miguel regarding my old AC unit after reading great reviews of his service. He was available for an estimate with endless options. Within 24 hours my entire AC unit and equipment was upgraded. Miguel is very knowledgeable in all aspects of this field. He and his crew are very professional and courteous. They kept me informed throughout the process. His crew was tidy, neat and efficient. Made this entire process a breeze. Miguel was here from beginning to end and made sure the equipment was working properly and explained everything very thorough. I highly recommend Miguel and his crew.

I had an entire installation done by Rotex. When I sat down with my service representative Miguel he explained all of my options and the possible outcomes of each. The quote and estimates were completely free, and the other companies wanted to charge a fee just to look at the system. Miguel explained the process, and the guys came out and did exactly what was expected. The entire installation was done in 6-7 hours and everything was clean and neat. Communication was excellent and if I need more work I know who to call.

I am very happy with the service they provided me, Mr. Jhon Caballero explained everything to me very well so that I could understand the process of my new units, everything was very well explained, the work team was very punctual and clean to work with, excellent service starting from me Call to make the appointment, very kind, I will 100% recommend them.