Plumbing reviews in Houston, Texas

Pepe and Oscar were great. Problem was service scheduled from 8-10 am and never received a courtesy call that service would’ve beyond that window. I made multiple calls to office and to technician that originally gave me quote. They arrived around 1:30. As stated before, they were both great though.

Sure—here’s a revised version starting with their names:

⭐⭐⭐⭐⭐
Irving and Ruben from Texas Quality Plumbing Irving were amazing. I had a leak occur on Sunday night, December 28th, and they came out the very next day to provide a quote. They offered several options to fit my budget and explained everything clearly. Once I agreed, they returned the following day to repair my outdoor leak, replaced the pipe, and redid the concrete. They were clean, friendly, and very professional. I really appreciate how quickly they responded and completed the repair. Highly recommend them for anyone needing reliable plumbing work!

Abel was my first contact with the company and he made scheduling appointments very easy and was very professional. Cedric was amazing, he explained everything that needed to be taken care and repaired in my home. He was professional, kind and understanding. He also did the job very fast and efficiently. I can’t wait to work with him again. Keep up the great everyone. Thanks again.

Jocelyn did a great job explaining about replacing the water heater and what it all detail. Jose can to install the hot water heater. He explained to me the steps that he needed to do to install the water heater. He was so professional and very knowledgeable and polite to all of my questions and concerns. And also told me to make sure I get maintenance done 1 a year on the water heater.
Thank you Jocely & Jose great service!

I have paid over $13.000 to Texas Quality Plumbing for repiping my house. They have not finished. I still have rough placing of pipe and a large hole in my garage tool room that needs attention. My wife and I submitted the final check after being roof and assured that Texas Quality Plumbing would finish their work.
But as of this notice they have not.
Please note the attached photos

Five-Star for Texas Quality Plumbing

I recently had the pleasure of working with Texas Quality Plumbing, and I’m thrilled to share my experience. From start to finish, the service was outstanding, and a big shout-out goes to their service technician, Oscar Mata.

Professionalism:** Oscar arrived on time, well-dressed, and ready to help. He was courteous, patient, and took the time to explain the issue and the proposed fixes in clear, non-jargony terms.
Expertise:** He demonstrated deep knowledge and skill, quickly diagnosing the problem and presenting multiple options. He recommended the most efficient and cost-effective solution, without pressuring me into unnecessary work.
Quality of Work:** The repair was completed with precision and care. Oscar used high-quality parts and ensured everything was tested thoroughly before finishing the job.
Communication:** Clear updates throughout the process, including what to expect after the service. He left the workspace clean and organized.
Value:** Fair pricing for the level of service provided. It’s refreshing to encounter a company that prioritizes doing the job right.

If you’re in need of plumbing services, I highly recommend Texas Quality Plumbing, especially Oscar Mata. Their commitment to quality, transparency, and customer satisfaction truly stands out. I will definitely call them again for any future plumbing needs.

I had a leak under the driveway and Texas Quality Plumbing sent Antonio to do the job. My house has pavers so he had to remove it to fix the leak . He was able to put four 90’s in
and the job was completed.
I am very satisfied with the results.
He has the pavers put back to the original place.
Antonio was very professional and courteous, he cleaned up after completion.
The job was done in a timely manner.
I highly recommend using this company.

I was referred to this company by American Home Shield. They are so rude. Do not use these people. Take these reviews seriously.

Miguel is awesome - prompt, competent, fair. I will be calling him for any future needs. Thanks SWG!

Horrible incompetent service. Very young inexperienced workers. They were sent to me by American Home Shield warranty. The workers gave completely inaccurate informaton to the warranty company. Go somewhere else.

Horrible. I had three toilets that were running. After 4 visits and dealing with their very rude office person I now have two toilets that run. These guys don’t know what they are doing.

Horrible service.... demanded money before work was done... customer service people giving out wrong information that my Home warranty company never stated...Do not use them never gave me a ETA never called before they came just showed up.... please go to another company...waited over 4 days for the appt only for them not to complete the work...

Our warranty company contact this company and they were TERRIBLE UNREAL SERVICE.
“Jada” was the worse customer service person that I have ever heard on the phone. This person was UNPROFESSIONAL RUDE and was lacking people skills in every way on talking on the phone. The service rep that sent a text to set a time of arrival was not punctual and when he arrived he didn’t give us time to answer door. He just DROVE OFF. After we reviewed the business reviews we can understand why. DO NOT DO AN BUSINESS WITH THIS COMPANY.

Don't waste your money! I called them to come unclog a drain and fix a faucet that was also leaking. After about five minutes they told me that the clog was so deep they would have to cut a hole through my wall to access the pipe and fix it, but to do that they "had to make a few phone calls" so they went and sat in their truck outside for 15 minutes. Finally they came back in and said no one was answering the phone so they would just leave and call back when a new plan of action was determined. I asked them if they could fix the leaking faucet anyway and they said it would be better to do all the repairs in one shot, so they charged a $75 fee and left my sink looking worse than it was when they arrived.
I was so shocked that a clogged sink was going to end up causing such a mess, so I called a different plumbing company instead that came the next day, fixed the problem without tearing down any walls, and even fixed the leak in my faucet all under half an hour. It has been running smoothly ever since.
Next time I have plumbing trouble, I would sooner accidentally mess up my whole bathroom by watching plumbing tutorials on YouTube before I even consider calling SWG again. Either way nothing will get done.

Company chose to close up shop in the middle of the night and move a la Baltimore Colts. Came in and emptied out their office spaces, boxed up employee goods and ghosted. No forwarding information, no contact with employees, and a list of unpaid bills. Employees went unpaid for more than a weeks worth of work, and left jobless with no notification. How'd they find out? Showing up to work only to find personal items on the floor and all office equipment removed.

If the owner of a business is willing to treat his employees this way, treat the owners of the building he leased space from this way with unpaid rent, and struggling to pay his bills for basic services like phone/internet, how well do you think he's going to treat your home?

Avoid like the plague! SWG Plumbing and Mr. Vincent Walker have no business being in business.

I just got off the phone with the office manager and found her to be unpleasant. Two months ago we had through the home warranty company opened up a ticket to replace a faucet. I was made aware that this had not been taken care of so when I called I was told that they made last contact with us to get approval on the faucet. I spoke with the home owner and she told me the same story that she had told me prior that she got a phone call and was told what faucet she could get and was not given an option and that there would be an additional charge which she approved at that time. The problem I have is that I was told by the office manager it is impossible she spoke with anyone because it is only her and another girl and they did not speak to the owner about the faucet and her tone I found to be rude towards me. I believe the three witnesses who were present during the phone call the owner had about the faucet with someone representing this company and instead of arguing about it it would be more helpful to keep good manners. This office manager may not have spoken with the owner but someone did and someone dropped the ball and all that had to happen was good communication and all could be handled one way or the other. instead i am writing a review because someone had to be rude on the phone and over confident she was right and I was wrong. Not good customer service right there.

4 visits to attempt to fix my water heater. They were not on time each visit, and on the 4th visit, after leaving me waiting all day, they parked outside my house for 20 minutes before simply leaving.

At best, they are incompetent. At worst, this is a scam with my home warranty company.

Avoid at all costs. If your home warranty company assigned them to your home, please save yourself trouble and demand a reassignment.

This is an excellent plumbing company I ever experienced with.
This job cover by Home Serve, a contract with Center point energy insurance.
The previous company, SWGplumbing company asked me pay $1250.00 out of pocket to build a safe walk for them on the atic plus $950.00 cover from Home Serve to replace my Hot water Tank.
But this comjust asked a reasonable cost $199.00 for some new assessors to connect to the new tank.
Technician is frofesional and did an excellent job.
It was save me $1050.00 out of pocket

If I could submit zero stars, I would. SWG was sent to unclog a bathroom toilet. He tried to go in through the shower drain but couldn't. American Home Shield sent out another company the next day. He had the problem fixed in 20 minutes. The plumber was rude and got mad because I didn't want to pay him 375 to remove the toilet Do. Not. Use. This. Company!

If you are reading this, DO NOT USE THEM! If your home warranty company assigned them to you, call your home warranty company back and tell them YOU DO NOT WANT SWG plumbing.
They are incompetent, rude, and dishonest . Stood me and then lied about it. There is a reason they have 14, ONE STAR REVIEWS out of 16 reviews. The worst plumbing company ever. Th

Vince was incredibly rude and disrespectful. My first impression was him walking towards me yelling at a co-worker on the phone about how they shouldn't have scheduled my appointment in the afternoon. He complained the entire time he was in my home and spoke to me in a condescending tone. My warranty company assigned SWG to my claims; I voiced my concerns of this company after reading negative reviews online. I can now understand why. Vince would not listen to my problems at hand and lied to my warranty company regarding issues I’ve been dealing with since moving in (that were included on my inspection report at closing) in order to get out of doing the job. Regardless of whether or not my warranty company would pay for my claims, this technician could have treated me with respect and he might have gotten a paying, long-term customer out of this. Instead, I’ll be going to another company. SWG Plumbing needs to take a serious look at your customer service and the people you put on staff to send to your customers’ homes.