Plumbing reviews in Irving, Texas

First time using ARS, and I was happy. They are upfront about pricing, used the 79 main drain clean and camera inspection special. Randy was able to show me and tell me upfront that the issue was on the city side, he told me where to call and gave me a heads up of the potential pushback by the city. I used the video that Randy allowed me to take to show the city workers, city assumed responsibilty over issue.

Terrible service. A guy came out on a Sunday, asked where our sink was...when I made the appointment I told the gentleman the half bath toilet has an issue. Then somehow he knew it was $386.00, we paid the fee to get this situation handled. He stated he could not help us because he did not have a camera. Side note- I specifically asked for a camera when we scheduled the appointment. The technician told us his boss would be out the following day between 8-12, no one showed up. I finally called at 1:00 and was told someone would call me back. Never got that call or service! We paid for the service to have the camera and still have not gotten our money back. Trying to get a hold of anyone besides the answering service is beyond frustrating. I fought the charge with my bank, the bank said ARS is stating they came out! Yes, they came out...charged me and said the boss would be back. I paid this company with no service and still fighting a charge over a month later. They asked me to prove someone else came out to fix the problem and I can hopefully get approved for a refund. What a joke!!! Terrible customer service. Even more irritated because I read such great reviews.

Came to Rescue Rooter after being toyed around with by another local business that I won’t name - Reagan was at my house within 2 hours of my initial call. He was extremely professional and let me tell him the whole story of the issues we had been experiencing, and the frustrations we had been having in resolving our issues.

He was able to resolve our main line clog and provide a solution moving forward all within an hour.

We are grateful for Rescue Rooter!

Although they were outside the original arrival window provided, they consistently updated me and arrived at the time of the last notification via text and email. Our Technician, Michael, was polite, professional and took care of our issue quickly. Customer service rep was extremely helpful and got us an appointment in a timeframe that worked for our schedule. Recommend, and will use again.

Couldn’t be happier with ARS! We needed to replace 2 water heaters in less than a month. Steven & Jose were very professional, friendly & helpful, as were everyone at ARS with whom I interacted. They arrived when (or earlier) they said they would arrive. The installations were performed in a timely & professional manner. They offered extras, but didn't push or try to hard sell us unnecessary parts or services. I highly recommend ARS for your plumbing needs.

Posting for my aunt:
I would like to thank ARS Rescue for making a repair call for my water heater during very dangerous weather conditions. I truly appreciated their willingness to come out when many companies would not. Austin did an excellent job evaluating the condition of my 17-year-old water heater. He clearly explained its current condition, answered all of my questions, and made thoughtful, honest suggestions about repair versus replacement without any pressure. His professionalism, knowledge, and care made a stressful situation much easier. I’m very grateful for the service and would highly recommend ARS Rescue.

Susan H

While in Home Depot I was approached by a sales rep probably trying to sell a new hvac system to me. When that wasn’t working she pivoted and wanted me to do an ac maintenance. I agreed and they went to set it up. Said they had an appointment that day from 6pm to 9pm. I agreed. This was about 4pm. At 4:30pm they said I was next in line and ask that I respond so they knew if they could send him. I responded at 5:20. Then at 6:00 I’m told that the job the tech was on was going to take the rest of the evening and could they reschedule. My problem is it took them 1.5 hours to realize that the current appointment was going to take the rest of the evenings. Either that or the tech wanted off early. Which ever it was I don’t want someone out that is going to do either since when I have an emergency I need to trust that the information I’m being given is trustworthy.

Chris and Manny were great technicians. They were friendly and kind. They worked hard and were professional. Did a great job. Cleaned up after installation. Made time to answer questions and go over the unit and new thermostat. We highly recommend them. From Bob and Becky in Denison

Grear communication and upfront about the entire process. They gave me an update prior to arriving and within the scheduled time they mentioned. The technician was thorough and explained the process in great detail and I was able to get the service II requested at a very fair price. Overall a very good experience and I will definitely use them again in the future.

Dan was amazing !! It was great working with him. He helped do our tune up and also gave great recommendations as to what is needed. Pricing was competitive. Shout out to him.

The technician arrived during the scheduled time window and was pleasant and professional. He completed the system tune up, recommended replacing a part that was under warranty. He replaced the part and was through in. 40 minutes. Now we're ready for summer.

The heating & cooling systems inspections Giovanni and Kori provided were excellent. Both technicians were extremely knowledgeable and I was impressed with the detailed explanations they provided while inspecting my equipment and providing recommendations. I would request these gentlemen by name when scheduling future service.

Thank you for helping me after other plumbing companies left me without a shower for 15 days. They were willing to work with me on the estimate. The work was professional and high quality. He installed new hardware in my shower. The plumber also may have saved my life by showing me that my water heater was leaking carbon monoxide for god knows how long. I was able to turn the gas off and fix it. Thank you 🙏🏻

Very disappointed with this so-called heater tuneup. To my surprise, the tune-up was only an inspection to pitch high priced system. To top it off, the salesman that arrive, reported that one of my ducts were not secured, but neither him or the tech that did the tuneup could secure it with tape or a next zip tie strap. Also the first tech, when I questioned what the tune up entailed, stated that they would change the filter, if I supplied it, which I had already done last week. Other than that, he supposedly cleaned the ignitor.

I am very disappointed in Lowe's for allowing this to be peddled in their stores. This was a big rip off.

Fast and friendly service. My technician, Tony, was courteous and communicative every step of the way. He ensured the issue was addressed and educated me on the point of concern, escalating it up the chain so I can get the underlying issue resolved. Would recommend this company to a friend or neighbor.

I needed my main line cleaned out because it was clogged due to some flushable wipes so I tried cleaning it myself for three hours and I saw I wasn’t getting anywhere so I looked on the internet and saw they were running a special for $79 main line clean out and gave them a call. I called them at 4:30 and they were at my house by 6:45. Elijah was out technician and he was great! So polite, knowledgeable, and efficient! Elijah was in and out within 45 minutes! I was super impressed!! What could have been a multiple day issue was resolved in a matter of a few hours. Thank you to this company and thank you Elijah ! Definitely will use this company in the future!

We have used ARS in the past for our AC installation and we continue to use them due to the nature of good work quality and best in service. Our service representative Kevin and are two install technicians Saul and Paul made our situation and experience pleasant. Saul and Paul are very knowledgeable and understanding of what to do. I asked questions and they automatically had an answer and was up to par with the installation. Overall ARS knows how to build their team to provide a good service and product to us consumers. Thank you ARS now our family can stay warm and cool at the same time.

I must of just been unlucky after looking through all of these reviews. My wife and I just moved into our home and one of the toilets were leaking from the backside. To start off, my appointment was scheduled any time between 10-2. 2 o'clock rolls around, no call/text about the plumber running late because of another job. I waited till about 3 and called their number to see what was going on. The woman I spoke to said she was going to reach out to dispatch or plumber, I can't remember. Another hour passes, still hadn't heard anything. I called again around 4 and they said the plumber was running behind because of another job. I said, "do you guys normally let people know that kind of thing?" The woman said, "yes sir." That's all she said. Anyways, the plumber gets here at 6:30 that evening, you know, only 4.5 hours after the appointment window had closed. He said he needed to change out the bolts and gasket. I said, "okay great." He finishes the work and goes on his way. An hour later I use the restroom and hear dripping from the back of the toilet. So here we are present day. My appointment window was this morning from 8-12. I stayed home from work hoping that they'd get here early enough so I could go in for a half day. It is now 4:16 and 1 phone call later, still no plumber has shown up. Completely unacceptable. The picture shows how much water has leaked since this morning around 7 a.m.

Their hydrojetting service was flawless. It was a drain we had been trying to clear ourselves with various machines. Their hydrojetting service completed the job in less than 30 minutes.
Their 2 technician was nice.
They provided same-day service.
I would have been more satisfied if their prices were a bit lower, but in the end,
I'm satisfied and grateful.

After 1 year, this system started to leak. The installer used a stainless supply and coupled it with galvanized connectors for the expansion tank. The galvanic corrosion caused a leak and the buildup of rust had these components nearly blocked. The expansion tank was only pressurized to 1/2 of my line pressure. As a consumer I should not have to double check your work. If it was intentional to create a system that was doomed to fail or negligence on the part of the installers, this should have been caught when the salesman came to inspect the work. Do better. The labor alone was 2.5x the cost of the entire previous tank replacement.

Super sweet employee's