Plumbing reviews in Irving, Texas

Our Tech was awesome and quick. He did not try to make us spend extra money for unnecessary work ups. He even gave us tips to prevent future disasters. All around best service I could ask for!!

Tony came out quickly and worked with Rheem to diagnose the problem with our tankless water heater. Rheem had to ship a part, but Tony was able to come back by in less than an hour once we received the part and install it for us. Great service!

Roto Rooter was absolutely amazing! They were out quickly, solved the problem fast, and worked with me to get what I needed to send to property management! Nothing like tree roots in your main waterline to get the week started off. I highly recommend them and would give 20 stars if the option was there!

I have no clue why they have 4.8 on google and 1.5 or 2 on yelp. All I can say is they came by to replace a water heater, and guy said parts were $1500 with all in cost of $6500. It’s a 2 or 3 hour gig. They are valuing their labor $2-$3k per hour. That is more than surgeons and patent lawyers. The guys who got OJ Simpson acquitted charge less than that and they are wizards🤣I strongly urge you toll look elsewhere.

Update. Look at the company's reply - "it can be frustrating when costs do not align with expectations." This isn't a misalignment of costs vs. expectations. This is Price Gouging During Declared Disaster. It is illegal under Texas Bus&Com Code Section 17.46. I should have demanded a written quote, so I could report the company to Texas Attorney General's office. It is absolutely insulting to me to call this a misalignment of costs vs expectations. I also reviewed the company in yelp and they said, "we are unable to find a record" of your service request. I think they are doing that to place the idea in the heads of those reading the review that it may not be genuine.

I really do hope that this review and the one on yelp encourages at least one consumer to look elsewhere if for no other reason than the insulting manner in which the company replied to the review. Zero accountability. It is either a misalignment or an implication that my review is not genuine.

They kept in touch with time of arrival and the technicians name. Showed up within an hour of my call. Very courteous crew, explained everything and took video of my drain lines. They discussed all options with me.

I could not say enough good things about the service. It’s Christmas and I have guest at home. I tried several companies with lo luck. Roto-Rooter had an awesome plumber Alan at my door in less than 30 minutes. Alan was very knowledgeable and really seemed to care about the problem. Making sure everything was in working order and testing it several times. I am truly a new customer for life.

First time customer. We had 2 seperate clogged drains (kitchen sink, washer drain pipe). Berkley was professional and more than efficient. He was patient and stayed and worked on our issues until everything was solved. There is also a 6mo warranty included into the price. I would highly recommend Roto Rooter to friends, and would be even more pleased if the next time we need assistance Berkley came back. 😀

They installed new PVC under the house and removed all corroded metal piping. Left dirt everywhere, including on outdoor AC unit. After installing the new PVC, they did not modify or repair the shower drainpipe; pipe was forced inside the shower.
We asked them to extend PVC clean outs above ground; were to come in the morning, they arrived late evening. They were going to return to install a concrete pad to protect the new extended PVC clean outs, but no one ever called and work never completed. Jason M., Field Supervisor attempted to discuss our concerns over the phone but did not understand the issues. Never came to the house for us to physically show our concerns. No follow-up or courtesy. Communication between the Field Supervisor, workers digging, and the plumbers not consistent and we as homeowners received conflicting information from all parties.

The experience with Roto Rooter today was amazing from start to finish. From the initiall call to the actual service I have no complaints. Drew is an amazing plumber. 35 years of experience!!! He took the time to not only identify the issue but found the parts and got them the same day and got the work done. He is incredibly knowledgeable and a great man. What a blessing to have some like Drew working for this company. Roto Rooter should be real proud! And let me tell you really professional and by the way nice hat he was wearing. He has some class!! Overall fantastic service and amazing quality!!!!

Had a burst pipe on my outside spigot. I used the website scheduler around 3 and had a technician out by 5, with the problem being repaired by 5:45. Bry, our technician, was very knowledgeable and showed me the problem and what he did to fix it. Highly recommend!

Andrew (Drew) was very helpful, friendly, and knowledgeable! He had us fixed up properly and was on time. Thanks Drew!

I had an emergency at one of my listings and Roto Rooter had Juan out within 2 hours. He was great and corrected the issue! Their follow up was great as well while I was waiting for Juan to arrive. I even had a mold remediation contact (Jorge) called me to introduce himself to see if in the future we needed any assistance. Great customer service!! I will definitely use them in the future.

Great service. The technician (Mr. Colenburg) was on time for the appointment. Explained in great detail what he found with the inspection of my Heat pumps. He was very professional. He answer all of my questions I asked about the service on my equipment's.

I called them around 4am and they answered! I had a non emergency and they made me an appointment that same day. Someone from the local office called to see if the tech could come earlier than the scheduled time and of course I was happy with that. Brayan showed up very polite and professional. He did his initial check of the areas, inspected the toilets that I had delivered the day before. We discussed pricing and he went to work. He did an excellent job of replacing what was broken, cleaned up the work space and hauled away the old toilets. I was pleased with the customer service, scheduling, professionalism and I would use them again.

Install of my water heater was good. Sales were good and communicative. But inspection was supposedly scheduled and I waited all day and no one showed. Called RR and was told scheduler had the flu. No apology, or we should have called so you wouldn't lose your whole day, nothing, just said inspector will be there tomorrow. Once again waited all day, no inspection. Called the city out of desperation. They had no record my address was ever scheduled, that they always provided a window to contractor, not all day. Sadly I could not schedule it myself in case they had questions for the contractor. Called RR back again. Again told all day, but at least inspector came this 3rd time. All in all, feel like I paid a very premium price for a very mediocre experience.

ALEX was amazing and I'm very happy with his work. But your dispatch needs IMMEDIATE IMPROVEMENT. If I confirm an appointment, your dispatch deciding that I no longer need help because I was away from my phone? This is "sub optimal."

Stay Away!! Call another company!!!
Predatory business!!!!
Specifically, the office manager who is never available to provide honest statements.

I have video footage of your repair guy at my property performing a warranty repair which your company refuses to provide documentation for on 3/4/2026.

The repair work your office manager claims did not take place even though the second home owner was PRESENT during the warranty repair. This is one way a shady business can ensure there is NO documentation of warranty repair work.

No one wants to replace their HVAC/Furnace because it just quits on you. The ARS team was remarkable to work with on our project. From Paul (who evaluated and offered recommendations ) to Kevin (customer care/sales manager) conversations and creative considerations were positive. From my perspective though, Chris and Manny were my super heroes! They were true professionals, explaining what to expect, cleaning along the way, and demonstrating true care and expertise in every step through installation completion! My husband and I are delighted and enjoying cooler temps and a more efficient system in less than a day from our initial contact. Thanks ARS Team.
The Olson Family

I had my HVAC system replaced and it was done very quickly. Chris and Manny explained everything that was being done and how to use the new thermostat, and cleaned up after themselves. I’m happy with the service I received and recommend them.

Very helpful in explaining my issues and taking care of my problems. Trust was established and felt confident that I needed a camera view of my plumbing to assess my issues. Again this was based on trust and his knowledge. Thank you, I really appreciate all that was done.

Praise the Lord for the technician Randy that arrived to service me. He restored all faith in customer satisfaction for me. He was knowledgeable and honest, something that hasn’t been the norm to my surprise. Randy had a spirit of compassion and integrity that calmed my spirit. This was an overwhelming experience but because of Randy, the situation became somewhat bearable and pray fully I can be made whole again.
This experience with ARS was definitely a winner this time.