HVAC reviews in Keller, Texas

I give BNC a solid five stars. Clint is responsive, on time, professional, and honest. Absolutely will use again and have no hesitation referring others to him.

BNC air to my rescue! My ac was out from the night before. I reached out to BNC and they immediately came to the rescue! They had it diagnosed within minutes! They knew exactly what to look for, and what needed to be done to repair it! They picked up the part, and had it repaired within the hour!!

They are the experts!!

I am giving them a 1 star because there was no option for a ZERO. We had them come out to fix a leak in our AC and they charged OVER $500! They charged us on the invoice over $35 for the valve part. Its a schrader valve! That can be bought online for $2 RETAIL. If you mark up the price of your parts so outrageously, then you are not an honest business person. Over $200 for labor that took less than an hour, and then of course the charge for the Freon (but considering the overpriced valve I have NO TRUST that we were not screwed on that too). Sadly we were taken, but hopefully no one else will fall into the trap.

EDIT: July 16
Your response is not honest. You DID NOT use Freon when you recharged our air-conditioner INSTEAD you used a cheaper alternative to "save us some money" however you failed to disclose that the reason it is cheaper is because it does not work half as well. Before you "fixed" it I could cool the house down to 65 at night and the AC would shut off and turn on only twice for an hour to maintain the temperature. NOW my ac has to run 24/7 and the coolest it has gotten since you "fixed" it is 72. AND my electric bills have jumped up to double because my KW usage is now more than double it was before you "fixed it". So to say that you recharged us with Freon is a blatant LIE. Now every month I spend an extra 250 because you said you were going to save me a hundred. You have a responsibility to your clients to inform them that if you are going to use a cheaper product, the reason it is cheaper is because it does not cool as well as Freon. I hope anyone reading this takes my advice and does business elsewhere.

Guys are prompt, reliable, and efficient. Have used this company on numerous occasions, two of which were when I was out of town and the air went out. They were willing to meet my neighbor for inspection, call me with quote, and complete the repair before I got home. I appreciate their honesty and efficiency. Oh, and the bookkeeper is wonderful! Invoicing, payment, and receipt can all be done online! Great company!

We have used BNC AIR for the past 7+ years. They have expertly completed a couple of repairs on the A/C over the years, and have been our HVAC Preventive Maintenance Company for the twice yearly (Spring/Summer & Fall/Winter) tune-ups, which keeps our HVAC system running top notch! Clint and Brandon know their stuff, are always professional and extremely reasonable on their prices. If you need HVAC work, this is the company!

Brandon and Clint are true professionals! Good communication throughout the process of getting and installing our new AC. They were quick and efficient when working, cleaned everything up when finished and very personable! Highly recommend BNC Air! Thank you!

We had the BNC team out to service our 20+ yr old AC system, and they were honest and ethical in their service to us, and truly did all they could to help get us back up and running! So when it was time to fully replace our system, it only made sense that we called BNC Air to do the replacement, and we could not be happier with our new system! For any/all HVAC needs, we HIGHLY recommend BNC Air!!!

I absolutely love this company. BNC has done an amazing job with maintenance and repairs for our AC. Our home is over 20 years old and we still have our original unit thanks to these guys. They also tell it to me straight and they never try to add any extra unneeded things. I can tell you some crazy stories of what some company’s have tried to talk me into to rack up my bill. They are fast and reliable. Thank you BNC!

Once again they have completely satisfied us. We have owned our home for over 20 years. We used a different service provider years ago and our issue was not repaired after a few visits. We called BNC Air and they fixed the problem the first time. We have depended on them ever since and they have never disappointed us. This time it was our compressor in triple digit temps, but they were right there in the heat with us. We have had to call them out on weekends and in evenings and they are quick to respond with such a positive, friendly attitude. We trusted them to replace our unit while we were out of town and have called them out for our elderly neighbor. I don’t often give referrals as I know when something goes bad, it will reflect on me. In this case, I do and will continue to recommend BNC Air to anyone that needs service on their heating/cooling system. They care about the people and homes they service.

I used BNC air earlier this year when my a/c wasn’t cooling like it should. Brandon was very quick to respond, came out the same day and fixed the problem with just a little bit of maintenance work.
I just had to call on them again because the house was heating properly. Brandon returned my call quickly, had me do some trouble shooting in order to save me s service call, and it worked! I’ll definitely use them for all of my HVAC needs in the future

Clint was able to diagnose and correct an issue we had with our air system that another company wasn’t able to do. He was very professional and communicated in a way that made sense. I would highly recommend BNC Air!!!

Tyler came to the rescue today! He quickly diagnosed the issue and got my ac up and running. I have been using this company for years and would trust no one else! Their work speaks for itself. Thank you again Tyler!

We've been a customer for several years and the service has always been grade A+! Very professional employees, help whenever needed, explain every step and provide options for every situation. I recommend 1st Response every time a neighbor is looking for a great AC & Heating company. Thank you so much!!

Huge thanks to Tyler for his very quick response. Our heater went out last night I called him up early this morning and he was here pretty quick. Fast friendly service I highly recommend "1st Response" for all of your Heating & A/C needs.

Great experience as always. Became a customer when I had a long time issue with my HVAC last summer and they were the only ones that could fix it. They come out twice a year to ensure everything is running as it should. I would highly recommend.

Tyler was fast to respond to our office and very honest with us about our repairs. He had us up and running temporarily in no time at all and permanently by the end of the day! We would absolutely recommend him and his company for your Heating/AC needs.

Tyler and Spencer have both been out to our home to investigate our AC issues with our 27 year old unit. We fought with multiple other companies who offered poor service and high prices, all while dealing with no air in the heat of the summer. We choose 1st Response to replace both our outside and inside units. They had us back up and running with air within a day, and did a phenomenal job. Their prices were more competitive than all the other full replacement estimates we received, and their attention to detail and care for the cleanliness of our home was top notch. They have continued to offer great service throughout the past year servicing our new unit and calling us to remind of us of our service appointments. I recommend them constantly to friends and family in need, and we will never use anyone else. Thank you, 1st Response!

We highly recommend Tyler and his company and will continue to hire him for all our AC needs. We hired Tyler and his company to install our AC and furnace. From the very beginning, he was such a gentleman, professional, knowledgeable, hardest worker, kind and so helpful with easing our minds while trying to figure out what we should do regarding our old ac unit failing and not working properly. He was such a blessing for our family with his wonderful attitude, hard work, amazing attention to detail and genuine concern for others (us, his customers). We're very pleased with his company and thankful that God guided us to such an honest and reliable contractor and person. Thank you.

Mark

They were prompt and polite, got my unit running to the best of its ability and gave us an in-depth diagnosis of the issues we had without pressure to get anything done right in that moment. I would most definitely be recommending this company to everyone i know!

Very Professional and thorough. We had them install a new complete system in our house. Very happy with the finished product, and the installation process. They did exactly what they said they would do, kept us informed during the process, they laid down floor protection through the house, and cleaned up when they were finished! Great job and would highly recommend 1st Response A/C to anyone!

The owner, Tyler, was so fast to respond to us when our office Heating/AC unit went out on a very cold day. He gave a quote with photos showing us the damage and repairs that we needed. He also reported to us some issues that occurred with previous repairs (not completed by their company) for us to be on the look out in the future if something arises. He was VERY professional and efficient. We felt he was also fair priced and did a great job getting us up and running on such short notice. Tyler, we appreciate your hard work and honesty!