HVAC reviews in Keller, Texas

In my book, no one can top the customer service
1st Response has provided to us for more than 10 years! Tyler Word has helped us through some really hot summers. The first time he was at our house, Tyler was the only company to respond to our desperate plea for help in over 100 degree days on end. That level of commitment and response hasn't changed as his company has grown. Thank you Tyler and the great technicians and office staff at 1st Response.

A great HVAC company! Spencer was extremely knowledgeable and explained his findings as he went through maintenance and repairs, described what would be required vs. recommended, had transparent pricing, and was able to complete the repair in the first visit. I'll be using 1st Response for my yearly maintenance and repairs going forward. I would highly recommend them to anyone in the area.

Just had a maintenance done on my A/C system by Spencer! Talk about great customer service from when I called Saturday to schedule a visit with Spencer being on call that day to Monday when Morgan called me first thing in the morning to get me on the calendar for the very same day! I truly wasn’t expecting to get helped until a week or so since it’s been so hot and I’m sure there are other client needs that take priority. Spencer also was able to show up earlier than anticipated and walked me through my whole system and showed me what they go through on the diagnostic. Even though this is by far my expertise I felt like a learned a little something. Turns out that I needed a little cleaning and a charge of refrigerant plus he recommended a few products to add to my system that I will be adding at a future time since the way he explained it made perfect sense. In addition, I signed up for the monthly maintenance plan that every homeowner should do to provide the much needed longevity of your A/C system in Texas! Thank you for the promptness 1st Response A/C and Heating and thank you Spencer for the professionalism you showed and the knowledge you shared with me!

I’ve been using 1st response AC & Heating since i bought my house two years ago and have been happy with their service every time they have been out. I use their monthly subscription that is $15 a month that covers the summer AC tune up and a winter heat tune up , worth every penny. The service techs have always arrived within the appointment window and i even get call if they are going to show up near the back half of the service window to ensure it is still ok. Top notch customer service!

They replaced an AC unit with competitive pricing and a high quality install. Everything looks great and they paid attention to all of the small details. I also felt they were honest and professional. A few years later I called them back to replace my 2nd unit and they exceeded my expectations again! I just had one of my regular maintenance visits and the top notch service has continued. I've finally found an HVAC company I trust. I highly recommend them!

I received same day service which I really appreciated. Joshua diagnosed and fixed my problem quickly. He explained everything he did. I bought the maintenance package which is so reasonable and gives me peace of mind. (There was no pressure to buy anything.) Joshua spent the next three hours cleaning my unit and making sure everything checked out. They will notify me when it's time to do a check on my furnace in the fall. Can't say enough about the quality of service. The personnel in the office is friendly and responsive. I would highly recommend 1st Response!

Spencer from 1st Response was absolutely fantastic in his work. He was very much a person who engages with your questions and is happy to tell you everything he knows about your A/C system. Very nice and professional guy.

He even showed me a few tips and tricks of certain ways to be able to diagnose issues with the unit myself. The repairman from another company I had come out last year did no such thing for me.

I hadn't really decided on any particular HVAC repair company to do business with on my home before now, but I'm definitely going to keep Spencer and 1st Response at the top of the list!

As well, he used my backyard hose to clean off the outdoor unit and nicely coiled it up after he was done with it. And I guarantee you it's way nicer than how I had it coiled when he got there!

They do definitely have some extras you can buy for your system that, in my opinion, are a little much. But they might be better options for bigger families or people with asthma.

Tyler and his team are great. We have used them several times with issues ranging from a complete new system to routine maintenance. They are knowledgeable, professional, and all around good people. Their prices are fair and their work is good quality. Will continue to use them for all our heating and cooling needs, and recommend you do as well.

Tyler and the rest of the crew at 1st Response have been great. They have been professional, honest, timely, and fairly priced. Always quick to communicate and willing to work around schedules. I’ve never had a problem with them and look forward to using them in the future for everything HVAC related.

Tyler and co have been our go to for years now, and I recommend them any time I can. They are knowledgeable and polite, and just really good at what they do. Morgan is amazing, she is pleasant and helpful on the phone. Forever client, thank you!!

Tyler and his crew are amazing! They had portable window units for us while our system was replaced. Quick and efficient service. Thank you for the variety of choices! Highly recommend 1st Response!

Their is a reason they have 5 star ratings. I waited a couple of days to write the review because our AC had been “fixed” previously by a different company, and wanted to ensure results before writing a review. It really is fixed this time! I was impressed with the professionalism of the tech, Spencer. He was open to me joining him to look at what was going on, and even encouraged it. He was patient with my questions and thorough with his answers. I trust our HVAC unit is in good hands with this company.

Edited to add that Tyler came out to look at our system today. He had some pretty neat tools that showed what temperature air was blowing out the vent, and with what “power.” Tyler was also very professional and friendly. I will continue to call 1st Response if I ever need to!

1st Response AC & Heating were wonderful to work with. Morgan was very friendly on the phone and got me on the schedule for the first available. She also followed up the day of the appointment to let me know Tyler was on his way. Tyler was incredibly knowledgeable and explained everything in detail and ensured my understanding. I ultimately ended up with a maintenance plan that I felt would benefit my home. Thank you for helping ensure my heat/ac is working efficiently and providing me peace of mind.

My a/c abruptly stopped blowing cold air so I reached out to 1st Response. They were very friendly and made adjustments in their schedule to quickly come out and investigate my issue. I was informed of the problem and giving a solution to correct it without feeling like I was being over sold on additional fixes or a whole new system. I was so impressed with them that I have set up annual service for my a/c and heating system with them. I would highly recommend using 1st Response AC & Heating.

I’m very happy with the information and service that Tyler submitted today. He did not rush the process and he answered all of my questions in great detail in order for me to understand all of the maintenance and the “whys” that he will be performing in the future. I highly recommend 1st Response Air. Very professional, informative and so friendly. I’ve had the pleasure of doing business with them in the past (Spencer) because of the negligence from another company. I’m very pleased with these two technicians and with 1st Response Air. Definitely a five star review!!

Tyler Word of 1st Response AC & Heating, Inc. should get a raise. I called for a repair after work around 5:30pm in the afternoon and 1st Response was able to see me the very same day. In the Texas summer this company was a real God send. Tyler even took the time to walk me through the repairs and teach me about my AC system every step of the way! The service was not rushed in any way and Tyler stayed until the repair was completed and I was happy with the service. I was so impressed that I signed up for their service program at only 20 dollars per month. Just from that one visit 1st Response has gained my trust. I look forward to doing business with them in the future!

1st Response is easy to work with and very responsive! Tyler helped me fix one of my heating issues over the phone free of charge. For the other, he came out the same day and replaced a part in my air handler in less than an hour. He also gave great recommendations for improvements to extend the life of my systems. I will definitely be calling 1st Response next time I need AC/heat repairs!

Had a second opinion for a concern about a possible AC leak by Wiley Faulkerson. I’ve been with the previous company for 2 years but it seems like something changed with their practices. I knew I needed a second opinion so glad I was able to get Wiley as my technician. He went above and beyond by taking me along during the service appointment and showing me everything he was doing and even educated along the way. At the end we sat down and went over several options that would address the findings and he didn’t just try to upsell the highest ticket item he provided more affordable options. This felt a lot more genuine than the first company that came out and not so sales gimmicky. Also had a much better pricing for a higher grade replacement option which ultimately provided me and my husband more peace of mind. Safe to say I’m ditching the first company and switching to 1st Response for my hvac replacement and annual maintenance plan!

Excellent customer service from the initial call to set up an appointment to the clear communication of the time of service (same day)

Our technician Wiley did a fantastic job and got our 2007 unit up and running in about an hour. I know it’s part of his job but the dedication to be in the attic and outside in the heat shows that he really cares about the customers and I will continue to call his team when we have HVAC issues.

Thank you Wiley and team members

The 1 star is for their cheating, which is a really horrible behavior to me!
The business owner is pretty nice, so we preferred to use them again when we had AC problems. But it turned out that, they put a wrong sized motor for us made our AC not working well. They send another guy to replace a new motor, we really appreciate that. However, that guy complained how hard to remove the old one and put the new one on, I felt sorry for him. BUT, he told me that our Freon pressure is very low and we HAVE to fill it up IMMINENTLY for $425. I told him we just filled Freon last summer, should be ok. He couldn’t answer it and just said probably leaking somewhere. I didn’t trust him. We called their company to have another one to come, and they said will someone come and couldn’t tell me an exact time. I waited them for a whole day with a 90 degree temperature at home, and they didn’t show up. After 10:30 pm, they told us they may show up in 1 hour, it’s after 11:00pm. I don’t feel comfortable to have someone come to my house at midnight with only myself at home. I kept my AC turned down for two days and had another company come, they told me the Freon pressure is no problem at all, no leaking and not low pressure, it’s still the system problem. I feel so mad, the guy who was trying really hard to let me to fill Freon for sure lied me and was trying cheating me $425. And I called their company to complain about that, but never got a phone call back.
It’s SOOOOOO unprofessional!!! Don’t cheat your customers!!!
Hope my experience can help you all to avoid some AC repair traps.

Such a great company! Gregory is the best. Super responsive, so kind, will do what it takes to get your air running without breaking the bank! I had a recent spine surgery and just couldn’t replace a unit and he legit gave all the time and effort to see what he could do to help me and my family.