HVAC reviews in Keller, Texas

Great experience. Spencer was very friendly and knowledgable and helped to educate me through the entire process. He made recommendations around repairs but it never felt like I was being pressured to replace things or buy product. I would recommend 1st response for any of your A.C. maintenance and/or repair needs!

Tyler, our tech was super knowledgeable and professional. I had other companies come out and do maintenance on my unit at my previous location and none of them were as thorough as Tyler. So I decided to sign up for their maintenance club after my interaction with Tyler.

Called 1st Response to do a Heating Maintenance Check and was very pleased.
We also had them install surge protector and a float switch. Price was reasonable.
Very happy with the technician G. and the service we received today.

We will definitely call on 1stresponseac again! Tyler and Spencer are very professional- polite, respectful, courteous. They responded promptly to my call and diagnosed the ac issue quickly. We felt very assured with the diagnosis and they fixed he problem for the initial price suggested. Very good service!! Lynne Milford

We hired their services based on the online reviews and I kid you not, we have no regrets. They are great! Tyler the technician is very knowledgeable, will answer any questions you have to the T and will also keep you on the loop of what’s going on by showing you were the problem is and what the process will be like to fix it. Prices are fair and quality is excellent. Will work with them again!

Awesome service! Tyler was the technician in helping to repair my unit. He was upfront about pricing and options the whole way through- a rare trait seen today. I would definitely recommend.

Spencer clearly knows his stuff! He explained everything in a way that was easy to understand. He was professional and honest. He did not pressure us into buying anything, simply gave honest advice. Spencer is top notch! Would definitely recommend 1st Response to friends and family.

We have used 1st response for years. Tyler installed a unit about 6-7 years ago and we have only used them since. Quick replies, quick service and always honest. Wouldn’t trust anyone else with our AC/Heater needs!

If you are looking for great customer service from the first call to them showing up they are the company to call! Tyler was patient, kind and educated me to the current issues and made suggestions on the future. Would highly recommend!

From the first phone contact, I was confident I was hearing truth. I appreciated information and education instead of a sales pitch. I was offered nothing as a ‘free bonus’, yet the final price was many thousands less. I recommend them highly to anyone who values prompt service, clean and careful work, and zero surprise ‘additional charges’ after the scope of work is agreed to and quoted. I have been pleasantly surprised by both how very quiet the unit runs, and that I am almost too cool with the thermostat set 6 degrees warmer than I ran the old unit. I highly recommend 1st Response without hesitation.

First response has been our AC company for many years and we will never change. They are dependable, honest, and kind. Every technician is trustworthy and great at what they do. Our entire family uses them and we all highly recommend them!

These folks are great. Our home is a fairly new home and we've had this air temp sensor failed on us twice in the last 12 months. Those sensors were replaced by another company but neither of their techs was as thorough as Tyler. Tyler was professional, answered the questions I thought of while he was here. He was thorough, checked everything, including checking with our HVAC manufacturer to ensure everything was set up correctly. He even found and fix issues that we weren't aware of. I also learned a few things from him about HVAC maintenance. Also, Morgan was informative and answered all my questions over the phone too. They are good people.

Prior to replacing an evaporator coil, they had been on several service calls to our home and we were always impressed with the courteousness and professionalism. When the A/C broke last summer, they had a full day and were already booked solid, BUT a tech still came out to load my system with freon (or whatever the technical term is) that evening, so my family could sleep in comfort. They were at our house the next morning to replace the evaporator coil, and we had cool air by the afternoon.
This company is top-notch! I trust they are giving me an honest recommendation; no over-selling here. They educate you when making their recommendations. When we go with a full system, we will definitely be using them. The last a/c company we used (NOT 1st Response) did not mention or perform a load calculation. Every heard of "load calculation"?? Me neither, but Tyler took his time to educate me on this. Be sure to talk about this if you are getting a full system.
They offer maintenance packages, which I highly recommend. We will be customers for life!!

Tyler performed repairs on exterior heat pump unit and completed six month tune up service very professional and informative. They always go above and beyond making sure everything is in top notch working order. I would highly recommend 1st Response A/C & Heating company.

First Response did an excellent jobs inspecting our AC system. Very professional and took us through what they checked and advised that our system was running within factory specifications. They provide a great deal of peace of mind.

I can’t say enough about the excellent service from 1st Response! Tyler is professional, courteous, knowledgeable, honest and very thorough! He provided recommendations for maintenance for my air conditioning system and I highly recommend them for their great service!! They truly care about their customers and the integrity of their work.

Very happy with 1st Response, our head technician was John. He and his assistant Angel did a great job for us. Not only were they very prompt in doing the install but very thorough in putting in our new system at a very fair price. Also, great follow up by John to make sure everything was working as should (it was).

After a less than positive experience from another a/c company. I was appreciative to be referred to this dealer via the Trane web site. From the moment the techs (Spencer & Travis) arrived their attention to detail and explanation of the service which was needed completely calmed my mind. Spencer took the time to be informative in terms that I could understand the issue with my system. The cost to repair was very reasonable and he also explained in detail what conditions were found just upon initial inspection. Thank you so much for your honesty & integrity! You have won a customer and I will definitely recommend this service company to others.

This is my second time using 1st Response, first to fix the A/C, second time as part of the maintenance plan. Both times the techs were very nice and personable, and they really took the time to explain what the issues were and what options we had to fix them. Never felt pressured into any options, clearly explained things as fixes needed and then preventative options. Overall very pleased with the service provided!

1st Response AC & H was GREAT. They came by today our AC unit was not cooling our house down. The rep was informative and showed us what was wrong with our system. He also told us about the annual inspection service they offer that saved us money on today's visit. I will now be a repeat customer.

Tyler and Josh were top notch… Punctual, professional, experts in their trade, and SUPER low pressure about communicating recommendations for repairs… We found a few items that need ti be repaired, walked me through the priorities, and helped me strategize a plan for the repairs during their next visit.

I signed up for their regular maintenance plan and am glad to have folks like these in my corner.

Thanks, Tyler and Josh!