Reviews of local pros in Kennedale, Texas

Royal was assigned to me through my home warranty company. I have waited a few months to let everything marinate that transpired and I've decided to write this review. I feel truly taken advantage of and screwed not only out of money but out of my time by Sammy and his band of misfits. Sam is condescending and unprofessional at best with horrible communication. I was up sold on services that I now realize were completely unneccessary and ultimately another company had to come back and clean up their mess. My home warranty shared with me that they have had more complaints about Royal AC this summer than any other company and have since terminated their contract with them. If you're looking for a good experience and a trustworthy company, trust me, and look elsewhere.

Royal AC was sent by our Home Warranty after our AC unit stopped working. Great and friendly service, on time, texted ahead of time. Unfortunately they didn't fix it completely and when they came back to show us what may be broken our unit completely caved in. Didn't like the follow-on process so we went with someone else to replace our unit.

Don't bother using Royal Air & Heating - they will lie to you and your home warranty company about why they won't do the work.

Here was my experience with Royal. In April 2021 my wife & I discovered there was a section of ductwork that leads to the master bedroom which had come loose and partially disconnected on either end and thus we had a reduced flow of air from our HVAC system to the bedroom. I called our home warranty (First American) company, they contacted Royal Air & Heating who sent a tech to our house, Andrew Zoyes.

In this first visit, Andrew stated he couldn't access the ductwork because we didn't have a cat walk in our attic that went back far enough. This wasn't true, there was a catwalk under our insulation but no one has had to go up there from the time we had purchased the house and we just didn't know. We added a couple more planks to the cat walk and contacted our home warranty company again who then sent Royal Air & Heating back to our house.

This time, Andrew was able to access the ductwork but then promptly returned from the attic to inform us his boss, Sam, had stated metal ductwork wouldn't be covered and proceeded to quote us $250+ to get the work completed. Unconvinced, my wife and I called the home warranty company, spoke with 3 different representatives and each one confirmed that metal ductwork was indeed covered as long as the issue was the result of normal wear & tear. At the request of Andrew, we even had one of the home warranty representatives call the Royal Air & Heating office to inform them the requested work was covered and to get it completed.

At this point Andrew was aware of the fact the home warranty company had stated this was covered work and he texted his boss (Sam) about what to do. Oddly enough, it took much longer for Andrew to get a response from Sam about this than it did for Andrew to get the quote for doing the same work outside of the home warranty...
Eventually Andrew did get a response from Sam, but it was to tell Andrew to move on to the next job!

When we tried to resolve the issue with the claims department at our home warranty company they informed us the provider (Royal) had stated the issue was created by another contractor...

This is just not true. We have not had a single soul in our attic other than my wife and myself since we moved in nearly a year ago and we never touched the ductwork, much less "performed any work" ourselves or with a contractor, as Royal stated to the home warranty claims service.

Even more irksome is the fact Royal didn't communicate that claim to us, just to the home warranty company.

Finally, to top it all off, they haven't submitted the paid invoice to our home warranty company for the initial service fee of $75 so we've been getting notifications from our home warranty to pay a service fee that's already been taken care of.

TLDR; Royal Air & Heating will lie to you and your home warranty company, claim work isn't covered in an attempt to "upcharge" you, and will just straight up leave your home when you push back and confirm WITH YOUR OWN HOME WARRANTY COMPANY the work is covered and to be completed.
Apparently they are perfectly content with running a scam in which they get $75 from you for coming out, hopefully upcharge to an unsuspecting homeowner by claiming the work isn't covered, and will dip out when it's clear they won't get more money from you.

I called and left a message and they promptly called back within 10 min. They did a great job of repairing my unit to get it up and running very quickly. The tech's were kind and explained the issue that my unit had. I do appreciate them for coming out so late in the evening! Thank you!

Royal air, they have been claiming to do services that aren't actually being done. I also still have original parts on my a/c that they were paid to install new parts and was never done. They've also caused damage to my a/c and left it in poor condition with wires exposed.  Starting from the beginning  they were supposed to come out and repair my a/c and flush the lines,  after they completed service the problem I had still existed and a plumber was sent out to fix the clogged lines and informed me that there's no way possible they flushed the lines because it wouldn't take a flush, so that was occurence 1 where that company got paid by first Am for a service they didn't do. After plumber fixed everything they were still called back out to fix a/c again, which on this occurence I was told that I needed a a/c compressor and dryer. Am first located parts after a long wait period and paid royal air to install them. Only the compressor was installed, the dryer that they claim to install was never installed!  I've included pictures. One pick you can see the newly installed compressor and my old original dryer. They stolen the part they claim to install! my unit was damaged during that install. My A/c was still not working after they installed these new parts that was supposedly fix the issuse. So the return again and tell me that my coils need to be cleaned, forgetting the fact that I paid for them to be cleaned by them previously. I paid cash to have them clean coils previously in may. That was never done. I asked for a new service company at that point because I realized that they not only theyve been ripping off my warranty company, but me as well. Even after speaking to a supervisor by the name of jose or juan his words to me was " why do you care if your warranty company is covering everything" I told him that's not ethically right and that it doesn't benefit me because I'm still in hot air.

After Technician from a different company came out, he pulled me around the back and explained to me the reasons he doesn't want to service it. My unit was damaged, parts was missing, wires was left exposed, the left my inside condenser exposed open and not properly insulated, old original parts are still there after they were paid to install new ones. The Technician declined to do service because of the liability this company has caused me. My air is still not working. The Technician also showed me where my coils looked to have not been cleaned at all, a service I paid royal air to do in may. I want to be reimbursed by them. The tech showed me my dirty coils and said it's no way this was cleaned two months ago and their this dirty. That company needs to be shut down and held accountable for the damages they created and the parts they've stolen.

This company was hired through our home warranty. They replaced out AC unit and coils. Shortly after the unit flooded my house. They came and accessed the damage and attempted to fix the unit. They have been at my home a total of 6 times and the unit is still not working properly. The massive leak was caused by an either an incorrect installation or faulty equipment. They have refused to replace the damaged unit and my damaged floor/walls. When I reached out through BBB the owner lied and said that they never even knew about the leak. I have video evidence proving other wise including their technician working on the unit WHILE it was leaking. I'm now pursuing legal action because the leak caused electrical damage to my heater and is a huge fire hazard! I have never posted a complaint before but this is byfar the worst company I have ever used.

If it were possible to give zero stars, I would. This company is nothing but scammers who depend on being the lowest bidder with garbage warranty companies to stay in business. Their first visit out, the person and profile picture they claimed was dispatched didn’t show up - someone else showed up (red flag #1). Then, this person pumped a couple pounds of refrigerant into our system and said “yes, there is a leak, but I can’t do anything about it”. 24 hours later, our system is blowing 85 degree air. 5 days later, another tech shows up and immediately finds a leak at our evaporator coil (already confirmed by an independent third party); he stated that they would file for a new part from our warranty provider… fast forward 4 days later, our warranty company can’t reach them and every call I make to them goes straight to voicemail. If you want a bunch of con artists who can barely communicate intelligently, go with this group of yahoos. Otherwise, just call anyone else with a pulse.

Great company! Royal was assigned to me by my home warranty company (Home Warranty of America), and Kaled was the technician who came out to my house. He was very friendly, personable, and had the problem diagnosed within about 5 minutes. I couldn't believe how fast he worked and how knowledgeable he was. All in all, Kaled was there for about 30 minutes, most of which I spent talking to him because he's a super cool dude! Would highly recommend in the future, with or without home warranty.

This company is deceptive and has terrible customer service! My parents air have been going out twice a summer for the past 4 years. This summer they have had their air go out 7 times and this company will take days and sometimes a week to “repair” it. My aging parents and elderly grandparents are forced to be without air in 100 degree weather. They have said my parents need a new unit, but when they submit the paperwork to home warranty they falsify the records and say it’s fixable and they fixed it. This is preventing my parents from getting the new unit they need. They keep collecting their fee whenever every time they come out even though they are working on the SAME issue. The customer service department is rude and the technicians are incompetent. Do NOT use this company if you want a lasting repair.

Today Royal AC& Heating came out to my home, Francisco was VERY thorough. He took the time to explain what he was doing, why, and he patiently answered all my questions. He was knowledgeable and when he arrived there was a problem from the referring warranty company he solved it then and there and didn't just say sorry call again. HE was able to resolve the problem and continued to do the job we needed!! So responsible. So rare these days.

We had Royal AC visit and diagnose our furnace. We were pleased that they answered the phone promptly and scheduled a service appointment for the next day, not days or a week later. The day of the appointment we got periodic arrival time estimates so we knew when to expect them. Their technician Abdule was helpful, attentive to our concern and able to diagnose and make recommendations accordingly.

I can’t speak to price because I have a Home Warranty, but I do know that we reported our problem on a Saturday morning to our warranty company. Royal Heating and Air was the HVAC company assigned. They contacted me within just a few mins and gave me a window that they would be here on Monday afternoon and offered to call me if they had a morning cancellation AND to give me a 30 minute heads up before Technician arrived, which they did. Technician (Andrew) quickly diagnosed problem and replaced capacitor and we had cold air blowing within 30 minutes. He was very professional and courteous. What more could you ask for? I wouldn’t hesitate to ask for Royal again if we ever have another HVAC need.

Consumer beware : Read all reviews before considering this company. My recent personal experience with Royal Air , chosen by my home warranty company, was extremely disappointing.
Royal misdiagnosed my problem, after waiting 5 days down in 100 Degree heat, that would have cost me an additional $700 if I had not called another HVAC company directly. Internally at Royal Air, Sam was a roadblock rather than a solution.
My delays in service were a direct result of Sam or Sammy who dispatches the technicians and communicates with home warranty companies. Sam created a bureaucratic blockade filled with excuses and blame over several days. He blamed the home warranty company for slow parts ordering and emails they hadn't sent him, rather than following up to move the service call along. I made the calls for Sam to my home warranty co to get action. Eventually I was able to confirm that the part was ready that day for pickup. After I let Sam know , he scheduled it 3 days out just to get the part. Then he told my home warranty company the earliest they would come back for repairs with the part would be 4 days out at best.
I too, like other reviewers here, felt that Sam was extremely condescending and difficult at best to get any answers out of.
Royal Air's technicians were nice enough but a misdiagnoses and the additional expenses to go with it are unacceptable.
After much frustration, hours of phone calls and no results with Royal Air addressing my HVAC issues, my home warranty company gave me a buy out on the service call to peruse a fix on my own. I contacted another HVAC co and my problem was resolved the next day.
I am a long term Real Estate Agent in DFW and have seen the good and the bad with my own experiences and my client's experiences with contractors / businesses. As a real estate agent I am always asked to recommend good contractors and businesses to clients. Royal Air won't be one of them.
It will be interesting to see how the owner responds to this review and any resolution that my offered.

Update! Royal air called this morning and said why did you give us a bad review? Your install will be pushed back a month for that and you will be accountable for every word of your review.
I never said I had a problem with the techs or service I received from Royal air prior to dealing with you, I said you were rude. And you were and still are. Again we did everything asked of us and you were outrageously rude. There was no reason for it and there is still no reason for it.
We were truly grateful that the warranty company changed the order from a new compressor to a new unit but that was never the issue I had with Royal air. You have been the issue. No one else.
I give honest reviews and the majority of the reviews are positive. If you want positive reviews please provide positive service.

My home warranty used royal air to come out. They said I needed a new pump. OK. My home warranty company completely dropped the ball and ended up authorizing a whole new unit after a manager reviewed my calls for service.
Some incredibly rude guy from royal Air just called to ask a bunch of questions about my unit because he has to write a report. I'm sorry you have to work, we all work. Don't be rude to people for absolutely no reason! We did everything asked of us, including climbing into the attic and taking photos so the rude guy didn't have to come out to gather the information he needed for his report.
The techs who came out were pretty nice but that guy was so awful it has completely put me off of royal air.

The technician was fast and efficient and fixed my AC within minutes. The prior tech from another company told me, I needed a new disconnect and it had to be ordered … I waited 3 weeks for nothing ! I am very pleased with this company & the service I received!

This company should be ashamed of themselves my brother is an assistant living and when I went to go visit him I saw that they had towels on the floor next to the AC units you all have been horrible to them they've been waiting on repairs with no luck and getting left and right excuses. They should be reported for negligence. Don't trust company's that make helpless assisted living facilities wait!

Took 3 weeks to get AC working. Finally said we needed to replace air handler and heater. After 2 weeks without AC replaced system and they kept having to come back as it didn't cool. After a week of new unit not working had another company come out and they had it up and running in an hour.
Worst thing was dealing with their employees. Not trained and very condescending. They don't answer their phones and and don't return calls. They are the worst nightmare I've run into in all my years of property management.

Royal serviced my AC unit on 7/27 as a part of my home warranty. Royal inspected the unit and replaced a capacitor and 1/2 lb of Freon. I was assured by the tech on site there were no other issues with the unit but if anything did arise I was under a 30-day warranty with Royal and to contact them. On 8/10, I had the unit inspected by a 3rd party licensed technician since the unit is not cooling properly. They informed me the unit had lost over 4lbs of Freon, has a leak in the evaporative coil, and needs a upflow coil for the carrier air handler to be replaced, which should have been detected as a part of the 7/27 service. They informed me the unit would run into additional issues in the upcoming weeks. I contacted Choice Home Warranty (CHW) on 8/10 since the phone number Royal provided on their invoice was not a true working contact number and explained the issue. That same day CHW reassigned Royal to service my unit again. I had been trying to contact Royal using the contact information provided by CHW to confirm scheduling with no answer or call back for 2 days. I finally had to dig through text messages to find Royal’s contact with me from the initial service. After sending multiple messages to request contact for scheduling and explaining what the other tech had found (even sending them the invoice) I was simply told by Royal to contact CHW because they “are not taking choice claims at the moment.” When I addressed the 30-day warranty from their company I was ignored. I contacted CHW back to inform them of the lack of customer service and communication from Royal they apologized for Royal’s lack of communication and explained they have no way to know if a company is not going to fulfill their obligation once they’ve accepted a job unless the company informs them, which Royal did not. Instead, they accepted the job and let it sit for 2 days with temperatures currently at 100+ degrees and didn’t bother to communicate with anyone. I think it’s ridiculous that I had to chase Royal down to be told to contact the company they contracted with myself and not even acknowledge the inconvenience this has caused. On top of the fact that they missed so many other issues in the initial visit. I am writing this review in hopes that anyone else who uses this company is aware of the issues that may arise with poor customer service and communication if there is any follow-up service needed, as well as, potentially a lack of attention-to-detail when completing initial service requests and inspections. I am particularly glad I did not contract with them directly and am being reassigned to another company through my home warranty.

Called panicky my warranty company -Home Warranty of America last night at 745. Explained the issue with our heat pump and with the weekend dipping in single digits, claim was considered an emergency. By the time claim was submitted and assigned , had a text and email from Royal Heating and Air . Within a few minutes we were scheduled 10-5 the following day. Called prior to arrival and issue was quickly resolved. Appreciate their urgency in responding and the professionalism.

Good morning,

My home in Fort Worth was serviced on 8/21/20. However, the technician, Ramsi did not have the insulation on hand and was supposed to return on 8/24/20. Ramsi also suggested a new pan and switch for our HVAC system, but we did want to do it at this time. The invoice I received ONLY listed the pan and switch for $500. Upon calling the office on 8/24/20 due to not receiving a confirmation of service for the insulation on the condensation line I had to call the office. The office stated that they have not confirmed the service for 8/24/20 due to the fact we have yet to pay $175 for the insulation. The insulation is fully covered by our home warranty, First American and I explained this many times and also had this confirmed with Ramsi via in person and via text messaging. The office said someone would return my call in regards to the insulation. First American has made several attempts to reach out for the service report and has received no reply as of 8/26/20. First American has also confirmed with me that the insulation is covered. A prompt reply to rectify this situation is needed asap!

The phone number listed for your business is not allowing First American or I to call the office as it is only giving an automated message.

Andrew took our call on a Sunday and got way more than he bargained for - our unit was shot but he explained it to us and promptly filed with our home warranty provider. Clear expectations and great communication throughout the process - we received a text when he was on his way and text afterward to follow-up!