Reviews of local pros in Kennedale, Texas

"Awesome experience!" Our technician Abdoul SAVED the day, because it is very very hot in Texas! Also, we needed the service by a certain time due to an already scheduled appt. and his arrival and departure was perfect! We were able to get to our appointment. Our A/C unit was repaired with the new part that was on his truck in no time! We are very pleased!
Thank you Royal for caring!

Tech responded quickly to make the initial diagnosis (a failed compressor), and now it's impossible to contact them for the follow-up repair via phone, call back service, online contact form, chat box on their website, or text.

If anyone from their company bothers to get back in touch with me, I'll update the review to include follow-up service.

The service was quick. The online service request option was great. I got a response from the technician on a Sunday to confirm my Monday appt. it took a day to order and replace the faulty part. So within 2 days after i reported the issue (i reported it on Sunday) the problem was resolved. Technician Abdule went above and beyond to help me understand the overall nature and functionality of the unit and how to manage it on an ongoing basis. Overall a fantastic service experience. Two thumbs up for First American Home Warranty and their contractor Royal Air Heating & Air Conditioning LLC.

I've used Royal Air Heating & Air Conditioning for almost 3 years now and I have always been satisfied with their service. It really makes a difference when their technicians explain the problem you're experiencing and the various repair options available to you ...in terms I could easily understand. They're always courteous, professional and on-time .
I've tried other companies in the past but they were not as proactive or focused as Royal Air. I almost felt like their technicians just wanted to solve one specific issue and leave.....which always resulted in return service calls to finish the job satisfactorily.
I have been recommending Royal Air to friends and coworkers all over the Dallas metroplex area. It's so important to find a company you can trust.

Royal Air was hired to fix my AC through my home warranty plan. The tech arrived after the scheduled window timeframe and at the end of the day. I was home all day waiting. After a couple of hours he said the blower motor needed to be replaced and that they need to call the home warranty plan for approval. The tech said I will hear back on Tuesday 7/5 since Monday was a holiday. No call on Monday and through Friday a week later. I called the office numerous times and voicemail mailbox was full. I started texting the number with the original appt time and the replies I received was one that said “ sorry no update” and “we are waiting on the warranty co. and I will have the tech call you”. Never received a call. Home warranty co. said Royal Air never turned in service report. My AC is completely torn apart and it’s 105 here and now waiting for a new AC co. to come on Tuesday. To this day a week later, Royal has still not called me.

This company was sent to our house by our home warranty company, First American Home Warranty. Our claim was first reported on July 2. We were told we need a new air conditioning condensing unit. We waited for 25 days for a new unit to be located. Royal air sent a technician who happened to be a subcontractor for Royal Air to install our condenser. This individual did not speak English and had a young woman with him interpreting for him. Once the new condenser was installed, our AC worked for only 2 days before it failed again. Royal Air then sent out one of their own technicians to see what the problem was. This technician determined that one part installed by the subcontractor was not installed properly, and also we now needed a new evaporator coil. We had paid over $800 to Royal Air for items not covered by our warranty for the installation of the condenser, and they advised us that day we would need to pay over $800 more for non covered expenses for the evaporator coil. We agreed and the new coil was ordered on July 31. I requested that the subcontractor who installed the condenser NOT install the new coil. Unfortunately, another 12 days later, the same subcontractor showed up to install the new evaporator coil. After removing my old coil, this subcontractor, who goes by the name “George,” has his helper tell me that the new coil would not fit. I was also told that the owner of Royal Air, Sam, could get me a coil that would fit but it was not a Lennox like my furnace and new condenser. I refused this coil because First American had not approved it. At this point, we decided to do some research. After speaking with Lennox technical support twice and after consulting a licensed HVAC installer we had used in the past, we found out that the condenser that Royal Air had installed WAS NOT compatible with our old evaporator coil (the new condenser was a 410 and the old coil was a R22) and that is why our old coil failed. We were completely disgusted! We don’t really know if Royal Air knew about the incompatibility and still installed the condenser knowing it would make our coil fail and that they would get a chance to make more money off of us OR if they are completely incompetent. According to Lennox Technical support, “EVERYONE IN THE HVAC industry knows you can’t put a 410 condenser with an R22 evaporator coil.” So at this point we had been without AC for over 6 weeks and we had lost all confidence in Royal Air. We decided to take the cash out option from our home warranty and use the HVAC contractor we chose. I should tell you there were zero delays with our HVAC contractor as he installed a Lennox evaporator coil 3 days later. We finally had AC! I do not plan to ever use Royal Sir again, but if you decide to take a chance or you are required to use them, be sure the technician they send out actually works for Royal Air and isn’t a subcontractor. The technicians who work for Royal Drive a truck with the name of their company and their logo on the side of their work truck. In the past, I have had 3 technicians that actually work for Royal Come to my house to do repairs. Their names are Emad, LaDarius, and Andrew. They were knowledgeable and professional. Good luck!

I was kept well informed of when my work order was received from First American Home Warranty and sent to Royal Air. Royal Air scheduled me the very next day and I was kept informed as to when the technician was going to arrive. The technician showed me the problem and fixed it all within 24 hours of when I submitted the claim to First American. Great experience!

TL;DR: I never got the Freon that I paid for

Original review:
This company is a SCAM! STAY AWAY!!! They came to my house to repair both the upstairs and down stairs ac units. They claimed to wash the system, coils, and that he had put in Freon into both systems. This man did not see the upstairs ac unit, he only looked at the thermostat. Nor did he look at the outdoor units. Thank god for security cameras! We have submitted a claim with company only to be told that this company never works with home choice warranty however we have proof and confirmation that they do. I will attempting to attach my invoice.

Updated review: The company has reached out promptly and in a timely manner however, we have on our camera that the technician did not put Freon in the machine. I wish no ill will upon the people who are employed here who do their job honestly. I am frustrated. While still I wouldn’t recommend this company, I apologize for calling Royal Ac a scam. The main issue wasn’t that the unit wasn’t working properly after they left (they got the unit up n running, however it wasn’t running properly) , the issue is that they tacked on extra service with out following through. While we did authorize the Freon to be put in, they never put in the Freon. Also notice that in the response of the owner, he completely omits the Freon portion. (I’m just frustrated that I didn’t receive all the services that I paid for)

If I didn’t have such a negative experience, I would recommend this company for ONLY maintenance and not repairs.

I have a warranty service through First American but I had used Royal AC in the past at my last house independently. I was happy my warranty service uses them too. They are punctual with good communication and got the job done without any hassle. I am happy the A/C is working again and Jose, my service tech, was great.

We had to use Royal Air because they were chosen by the home warranty that we use. They installed a new AC but will not get back to us with what they installed and the warranty information. I have called, emailed and texted about 10 times since August trying to simply get an invoice with details on what they installed. They will not even acknowledge that my contact attempts. They say their preferred method of contact is text, and they did reply to this text when planning the service visit but will not reply after that. I asked them one last time to get back to me or I would begin to give them bad reviews on social media. So, here we go.

We lost our AC condenser on a Friday afternoon during 100 degree heat. A couple hours later it was over 90 degrees in our home. We called our warranty company, who reached out to Royal Air, telling them we had an AC emergency.

Royal Air did not seem to care at all about our AC emergency. The person that reached out by text (not by phone, like we were told they’d do), was very short and rude. They said they could send someone out Monday between 10am-5pm (3 days later and during a 7 hour time-window.) I ended up fixing the problem myself. I spent twice as much on parts as I would’ve using Royal Air through my warranty company, and to me, it was worth it to not have to wait an entire weekend for them to care enough to send someone out to our home.

I would not recommend using this company if you have any kind of emergency, and/or care about being treated with a shred of compassion about your situation.

Ronnie did an excellent job of diagnosing and repairing our A/C timely. We use a home warranty company and don't typically have a choice on company. The first business day I sent a repair notice, I was given a call and made an appt for the next morning. Ronnie arrived promptly. He called in the afternoon to tell us he had found the part and would be at our house the next morning (on a holiday). He arrived in the a.m. and repaired our A/C in no time. Excellent service and I would highly recommend them!!

The company and technician were fantastic! We had a technician come out within 24 hours of calling. The Royal AC technician diagnosed and fixed the problem (that another company had previously missed and we had been waiting on for 2 weeks, with no AC) within 24 hours! He was friendly, efficient, very knowledgeable and trustworthy! I will recommend them to everyone!

This was the company our home warranty sent to repair our unit. Initially the tech was very friendly and appeared he knew what he was doing. He added a "quick start" to my unit. Next day the quick start was melting down and almost caught on fire. Ruined the capacitor so we called the warranty company to get them back out to fix our unit correctly. Instead, they came out and charged us another $75 trip charge. This is not the warranty company doing this, as the warranty company is billed by Royal AC. Tried to call them and the phone number goes striaght to voicemail and the voicemail is full so can't leave a message.
Would not recommend!

The technicians were both GREAT. The office staff and call back and communication was poor. The office never got back to us to explain what we were having done before the work was done, the cost of it all and how long it would take for parts to come in. I tried calling 4 or 5 times and no way to leave a message. We waited 2 weeks and finally the warranty people got in touch with them. I have asked for an itemized list of work done and still have not heard back. Once we get that we will pay for services. Not good communication but the technicians are AMAZING and do GREAT work!

I had no choice but to use Royal AC through my home warranty. They wouldn't give me a time frame for service except for 10am-5pm. When the technician arrived, I answered the door and he just walked right in my house, uninvited! The AC unit was outside! About 10 minutes later he just walked in the front door without knocking. He kept following me around, less than 2 feet apart. He said I needed a new AC unit. I had to call my home warranty every day for 4 days to try and get an update. Turns out that Royal was supposed to send me information on replacement or buyout. I called Royal who said they sent it, but they did not. Not email, not text, not phone call. And no it wasn't in spam either. Then they sent me a list of items that home warranty won't pay for. $1,150!!!! More than half the price of the very low end AC unit they suggested as a replacement. Total scam.

Purchased a unit for 13.9k and then I get a text telling me the my inspection is past due!!! The funny part is I was told that if I paid them $360 plus I can get two inspections. As I told the young lady (That was only doing her job), I would rather pay any other company $500 than to ever give Royal AC another penny of my money!!! Worst Customer Service ever!!! Stay far away from This Company!!!

Francisco is a pro. He was very reassuring with his diagnostics and I really appreciated his personality and demeanor. Royal has always been great to us. The communication with the dispatch and everyone was also good, like getting text updates and everything. On time too.

Just got cussed out by the service repair technician, and he left my machine disassembled.

Edit: 6/22/22 Found out today from the technicians at hart ac that if it had rained my unit would have been toasted due to the negligence of Royal AC.
I will be making a complaint with the better business bureau as well.
Also, as if not to add insult to injury, the front desk girl told me on multiple accounts that a manager would call me but never would. We called back 6 different times to resolve the issue with them, and all they did was send a fake diagnosis to our home warranty company instead of calling us back. Do not trust this shady company.

If you get assigned this company through your warranty company, do yourself a favor and immediately ask to be assigned someone else. They are absolutely horrible! I put in a service request June 14 and it was July 13th before they finally completed the replacement on my ac. They do not answer phone calls, texts, or emails. It’s impossible to communicate with them which is very unprofessional. They did not communicate exactly what the issue was with my unit and what exactly the repair was going to consist of. They refused to send me an invoice showing what I was paying for until AFTER I had paid the $2000 they wanted. Even after paying they still only sent an invoice with literally no details on what I paid for. Just the total amount I paid. I wasn’t given updates on what was going on or what work they needed to do. I had to call my warranty company and get them to contact the contractor. On their first visit, I was told my refrigerant was low and that more had been added. Tech was literally here all of 3 minutes and didn’t check anything inside. Had a different company come out and was told my refrigerant was in fact still really low and the previous tech probably didn’t add any (especially since it uses the older r22 or whatever). Which made sense because it still was not working properly and I suspected there was a leak somewhere (which was later confirmed and the Royal tech should have known had he done his job the first time)

Anyways, it was a horrible experience and after they finally did the repairs they left my attic entrance door all torn up. I assume they had to take it apart to get the parts up there but they just left everything all ripped apart when they were done and have not contacted me back about getting it fixed. Definitely won’t be doing business with them again.

Very friendly and with a lot of experience. definitely recommend them. Muy amable y con mucha experiencia. Yo definitivamente los recomiendo.