HVAC reviews in Lewisville, Texas

Kyle and team were very professional, thorough and informative on the job they were doing. I had my AC replaced and it's the second time I've used them and will continue again. They're guarantees and pricing were very competitive and Kyle did a great job of explaining everything. I would definitely recommend them.

Made an appointment to diagnose issue with an outdoor air conditioning unit. Technician arrived and diagnosed the issue but could not repair because he did not have the parts. The company billed me 127$, 89 for service call and $30 for a partial hour of labor. There were no repairs made. We decided not to continue working with this company and I’m glad we did. The HVAC company we found was more up front with pricing and repair options.

I only do reviews when I am 1000% please... i'm writing in this in lieu of my mother whom IME did an AC and gas furnace replacement units for. She had a great experience starting with their lead tech Jeremy who helped and advised what she should do with her 22 year old system that was on its last leg. She then got connected with Tyler Martin in sales who was fantastic. He took in account what her budget was and what best fit her home. Both employees and the install crew were all so knowledgable in the trade it was an easy choice for my mother, and we couldn't be happier. Thank you!!!

I recently had the pleasure of working with IME, and I couldn't be more satisfied with the experience. From the moment my father contacted Kyle to the final installation, their team was professional, punctual, and incredibly knowledgeable.The technicians arrived on time and the installation was smooth, efficient, and the work area was left spotless. Their commitment to customer service was impeccable. They followed up after the job to ensure everything was running perfectly and answered all my questions with patience and expertise. I highly recommend IME. They truly go above and beyond!

Horrible business that does poor work and causes damage to your home.
Integrated Mechanical and Electric Services, LLC installed two new AC units and gas furnaces in my home on 6/14/20. On the morning of 6/15/20, I woke up to find water on the upstairs landing floor, and paint hanging from the ceiling directly below where the attic units were placed. Additionally, there were water stains on the ceiling above a guest bedroom door, and water damage to the door trim. I shut the AC system off and sent pictures to the customer service person, Jake Stastny. Rudolfo, one of the people who installed the systems, came back to the house and said the problem was caused because the other person who worked on in the install forgot to flush the pipes. Rudolfo then flushed the pipes.
Jake said over the phone to get estimates on the repair and Integrated Mechanical and Electric Services would pay for the damage they caused. I got several estimates and sent Jake the best one on 6/17/20. On 6/18/20, I received texts from an unknown number by someone identifying themselves as Rudy. He said he was going to fix the leak damage. I questioned this, because Jake said Integrated Mechanical and Electric Services did not do this work, hence hiring another company to repair the damage. Rudy then said he was bringing a “friend” to do the work because it would be “cheaper”. I told him this was not acceptable, as I want a reputable company to correct the damage caused by Integrated Mechanical and Electric Services. I took screenshots of the text messages and emailed them to Jake. I also asked when he planned to have the estimate approved, as he had stated his supervisor needed to approve it and Jake had yet to respond to the emailed estimate. Jake tried to call while I was at work, but I had noticed that Jake would not respond to texts or emails, to avoid having anything in writing. I sent Jake another email, with the estimate and the text message screenshots attached again. I told him I expected further communication to be in writing and that Integrated Mechanical and Electric Services could pay for the damage they caused, as agreed. Jake refuses to respond.
Integrated Mechanical and Electric Services did a poor job installing the new units, resulting in damage to my home. They agreed to pay for the damage, but now are having strange people text message me and expect me to let a random person come into my house. I expect them to pay a reputable company to correct the damage Integrated Mechanical and Electric Services caused. I paid Integrated Mechanical and Electric Services over $9,500 for the new HVAC systems. A $750 estimate to correct the damages seems reasonable for Integrated Mechanical and Electric Services to approve.
I have filed a complaint with the BBB and TDLR. I have a lawyer in the family, who I will be contacting to determine how to further proceed.

My AC compressor and furnace were ancient, but still functional. I did what any person would do and call about 5-10 different companies just to see what the price range was to replace my units. I received some outrageous quotes and some reasonable one's, but Kyle from IMA had the best quote by far. Usually in the contractor trade if you find a good price it's too good to be true however, Kyle's technicians and equipment were above what I expected and also came with a great warranty. Kyle saved me money, while also providing a quality product with great and timely instalation. What else can you ask for? I am 100% satisfied with his customer service and I highly recommend his services to anyone in the market for HVAC.

We recently had to replace our AC system and IMES were great to work with. They came out quickly and replaced our system within a week and it is working great. Kyle was our rep and he was nice and professional. 10/10

I purchased two complete AC units form IME and was pleased with installation of a Lennox unit on one of our rental properties.
For second unit i purchased the Lennox 3.5 tons, Elite series EL16XC1-041 compressor and the Lennox 4 tons CBX25UHV-0048 air handler.
To make this review short and concise, i will just list itemized where it went horribly wrong.
- Technician installed compressor unleveled about 20 deg.
- Technician refused to attempt to level the unit until Kyle the salesman asked them to do so.
- Technician used one of my shovels to dig a big hole in my yard to get dirt to compensate for the very poor job of leveling the compressor and left the shovel in the hole and still the compressor is unlevel by more than 2 inches.
- installed 7/8 copper line and left it above my attic floor about 2.5 feet and would not use any elbow joints to place the new copper line as the others, flush to the attic floor.
- I paid for partial duct replacement to get rid of the old gray crumbling duct work. The technician did not replace all of the agreed duct work and even worked on the incorrect duct.
- Filter base is bent and rivet popping out because the tech bent and shaped the thin metal base on our cement side walk taking no care for the damage.
- My heart was broken when the techs destroyed my plenum and left it leaking valuable air all around as they cut the plenum about 1.5 inches tool large around the entire unit and used buckets of mastic to attempt to fill the gap which they were telling me that the plenum was already damaged which is a lie as it was professionally checked by our yearly maintenance with another AC contractor.
- The plenum leaks and looks horrible and when the salesman Kyle told the tech to attempt to fix the poor work, the tech went in the attic and cut open the top of the plenum causing more damage and leaks and poored in more of the sealing mastic which did not fix. Now i NEED a NEW Plenum and it's been over 3 days and the plenum has not been replaced nor has the city inspector been out to perform the inspection.
- I purchased the $450.00 M30 thermostat which they'd never installed before and seem to have no knowledge of the product installation or programming. Of which i had to read and figure how to get the unit to work.
- The techs seemed more interested in taking personal phone calls on their phones which was a big distraction as i work from home.
- I paid for an additional air intake to be installed in my office to accommodate 4 Tons air handler but he cut the huge hole too big for the grill which bent and had paint knocked off the grill due to his rough handling. Two screws were used to attach the top of the grill but left the bottom two screws out because the hole was incorrectly cut and could not be screwed down, so he left the grill swinging freely by the two top screws. Kyle came the next day with a larger grill but even that one was not mountable because of the incorrectly cut hole in my wall so i'm left with finding a solution to get the grill correctly mounted.
- They never check for proper air flow so some area have large volumes of air coming out of the air registers while other rooms have little to NO air flow.
- The techs left so much trash and insulation in the air handler's area that the $75.00 4 inch filter base was already clogged up when the unit was in operation.
- apparently the techs which one spoke english and the other pretended not to understand when i made request for them to fix all items before they leave which upset them as they left many large pieces of broken cinder blocks and much in my driveway and many pieces of the large ties in my front yard use the secure the ducts.

Full updated review on YELP as IT"S NOW MUCH WORSE!
It is now 3/4/2019 and this install started 2/11/2019 and still not properly installed or adjusted. now the head tech just defaced my air handler with extra 5 holes to cover for the ones they striped using an impact driver for a screw driver. I will be seeking legal actions against this TERRIBLE COMPANY AND SERVICE.

Kyle Cooper quickly scheduled a technician to come out to check the leak on our AC unit. Mario was our technician and was so kind and knowledgeable of our unit. Although it was a simple fix and took him no time at all, he also answered a few questions for me and suggested cleaning just one side to prevent any sludge build up. I always appreciate when a technician treats me as a woman like he would any other customer. Would highly recommend both Kyle and Mario to work with.

I recently had to replace an old air conditioning unit. Other quotes for a new unit were outrageous. IME Services installed a unit at my parents' home and were excellent. They came through with an excellent bid and installed a new system in a timely fashion. They were professional and efficient. I am completely satisfied and can recommend them without reservation.

Kyle an Juan did great!
Best price
Best people
Best product
Above all on time! big plus when you have no a/c
Great work guys will be using y'all in future services!

I was referred to IME by a friend when my AC went out and I decided to call them for a quote along with 2 competitors. Kyle came to my house to check out my existing system and was able to quickly answer my questions and quote the replacement. Their prices were very competitive and after choosing them to do the work, I had a new system within 2 days. I was very happy with the professionalism and the quality of work. I would do business with them again.

Had a great experience with this company for installing my second AC unit. Jake Stastny oversaw the entire installation and was professional from the beginning till the end. The entire team at IME was so easy to work with, answered all my questions and were prompt in completing the service on time. Highly recommend.

Integrated Mechanical and Electric is a top rank company. The installers were very professional and very skilled . Kyle the sales rep did a great keeping us up to date on everything going on from start to finish. Thanks again for all your help!

We worked with Kyle on a recommendation from a family member and everything went very smooth. Him and his crew were very professional and friendly. They were able to install my new AC quickly and at a competitive price compared to others I received quotes from. I would highly recommend.

Kyle Cooper and his crew did an entire new system install, inside and out, as well as new duct work for us. They were amazing! Kyle was extremely helpful and answered all my questions thoroughly and in a timely manner. His crew entire crew was polite and very efficient. I couldn't believe how quickly they got the old system out and the new one installed. I would recommend this company to anyone needing HVAC work!

We needed to replace two HVAC units (AC/Heat) in our home. We were looking for a specific SEER2 rating. Unfortunately we needed to get a lot of estimates. Some companies were quoting wildly high prices (NO, you don't always get what you pay for). Others were extremely unethical, promising a specific SEER2 rating but in the written quote they purposefully wrote up the contract with unspecific models. In one case the model was specific but not what we had talked about. Be sure to read the contract they send you; insist that the model you're going to get is in writing and then look up the model online to be certain that it is what you want. It's unfortunate but some of these companies will lie or do a bate-and-switch on you. It's an expensive purchase that you want done right so be careful.

Kyle (IME in Lewisville) was professional when he came to give an estimate. He listened to what we were specifically looking for. He gave a quote with a fair price and the contract he sent matched what he said verbally and was what we were looking for. They were not the least expensive company but they had a good mix of professionalism and price. The team (Led by Juan?) did a clean and efficient job installing. Not an HVAC expert but the work I checked in the attic looked well done. They answered any questions I had and set up the thermostat.

Boa

Fast and reliable commercial HVAC rentals!

I have used Dave several times and he is always on time, polite, efficient, and fixes your problem. He doesn't try to upsell you, and he gets your unit back on it's feet.

I recommend Metrocrest without hesitation.

I've used Metrocrest Air Conditioning for the past 7 years. Dave and his team are always very responsive, punctual and do great work. I highly recommend this company.