Reviews of local pros in Plano, Texas

Very happy with Collin Air! Had 3 different companies quote. Collin was the best value. The installation experience was excellent. The follow up to ensure we knew how to work every aspect of our new heating and air gave us even further confidence we made the right choice. Highly recommend Collin Air!

Collin Air is the best heating and cooling service company in Texas bar none. They are available equivalent to your needs from emergency after hours to convenient scheduling during normal work days. They have my business for life.

Trustworthy, knowledgeable and honest. Only company we use for heating and air conditioning needs. You cannot go wrong by calling Collin Air.

Exceptional service for fixing my condo AC after many other people could not do it and did not satisfy our needs we are so happy to find Collin Air to fix this for us! It is not an easy job in a condo where the AC is on the top of the closet it is very hard to access. He is fair pricing as well and honest people. Would recommend to anyone! Especially people located in the W condos

We've tried many AC companies over the last few years for our small commercial building. Collin AC is wonderful!
They arrived within a few hours of the initial call and made the repair. Highly recommended!

Our air conditioner went out and needed someone to come right away. They told me between 3-5 and I was pleasantly surprised tech was early. He quickly found the cause. A rodent had chewed a wire. Great service!

We needed to have a HVAC unit inspected as a part of a home sale, and our previous company was no longer in business. I called so many places who wouldn’t make time for us for over a month since our unit was working. Not only did Collin Air get us scheduled in a timely fashion, they did a very thorough inspection to make sure everything was checked and working and well documented for our selling process. They took care not to make any messes and explained everything & made sure we had the documentation we needed. We will definitely be calling them again, the best service I’ve had from an HVAC company in the area and I’ve used several.

Thank you for sending Marc on March 12 to perform a tune-up on our system. Marc was a pleasure to work with—he attentively listened to our concerns, conducted a thorough evaluation, and effectively identified the root causes of various issues. He provided clear solutions that aligned with our budget and completed the work efficiently. Even our dogs took a liking to him! We truly appreciate Collin’s exceptional customer service and the ongoing care your team provides for our home.

My Central Air & Heat System stopped blowing air to all my vents in my home.
I didn't know any contractors in this field of expertise that I could call. So, I decided to goggle for contractors nearby.
I read lots of reviews from customers which were listed underneath each contractor. I clicked on the Collin Air Website and after our introductions,
I set an appointment for the same day.
The Technician showed up in about an hour after I made the call. A very nice young man named Mark knocked on my door. I welcomed Him to my home and explained the problem I was experiencing. Immediately he started working to diagnose the problem. He found a bad relay in my HVAC system.
Replaced it after he fetched it from a local vendor. He was a good listener, attentive, friendly and knowledgeable.
I would gladly recommend him to anyone.

Called this company last minute due to a problem we were having and they were able to come and fix it asap. Like literally within 30 mins so I was very grateful.

I think his name was Mark(?) but he was so nice and explained everything and educated us on what the issue was and what he did to fix it. My mom and I asked so many questions but he was so patient and kind and we learned so much today. He definitely deserves a raise lol. If I weren't moving away from this area this company would permanently have my business. Also the lady taking phone calls was super nice and professional. 100% recommend people!!

Colin and his team have been servicing our AC unit now for 9 years. The unit is 17 years old, but with his educational tips along the way, our AC system is still solid. Colin has never taken advantage of us over the trust he has built. I know when he shows up for the annual system check that the time is getting closer for a new system, but he has never once pressured us into fixing what is not broken. When the time comes for a new system for us, Colin and his team will be doing for sure!!!

Great Family owned business!!!

Service tech arrived on time. Performed complete HVAC service very fast. Excellent communicator.

Very responsive organization from appointments to quotes to installation. Great communicators and very professional service. Highly recommend.

I am extremely pleased with Collin AC. From the initial phone call to the tech's 1st visit to the final repair, the staff was amazing. Very friendly, very helpful. Price was reasonable, service was quick. Everyone seemed to genuinely care about the issue, and they went out of their way to help. Super satisfied. Thanks to all!

One of our units quit cooling late in the evening. I filled out a request online and had an appt scheduled by early the next morning for that same morning. Marc the technician was very thorough evaluating our 30 yr old system. Quickly corrected the source of our current problem and advised us on other recommendations for future consideration. I also received a complete set of photos of every aspect of our system components we discussed. Very helpful in evaluating moving forward. Will definitely use their services again!

Thank God! Just moved here and having to find good companies for home maintenance is a gamble. After 3 different attempts, finally found a HVAC company that does it right. Andy is a beast! He gave me a full rundown of the systems we have and the best approach to keep within my budgets and still have the systems running efficiently. Save your sanity and call these guys first!

They were professional, dependable and offered high quality work. They arrived promptly at the time they promised and cleaned the entire area afterwards. They offered reasonable prices, gave me different options of systems units without been pushy. We liked them also for the fact of being a local family business and for their honesty and reliability.

This is one of the most impressive companies that we have ever had the “pleasure” of doing business with. They are not just about selling but about “building” a relationship that is built on trust and quality. Collin recently replaced our HVAC unit and upgraded our insulation. Each and everyone of their employees was likeminded in courtesy, professionalism, and quality. They cleaned as they worked, they were responsive to questions/concerns, timely and quick to respond to phone calls, questions, etc. we are so very grateful we found them and HIGHLY recommend them for whatever your HVAC needs may be. They know what they’re doing and take great pride in their work and services and aren’t just trying to upsell products/services. We are in our 70’s/80’s and they made this process so “easy” for us!!! Thank you Collin Air!

I couldn’t be happier with this company and the outcome of this service call. Prompt service, outstanding communication. I was given a two hour window of arrival and Skylar Morris was right on time. He is respectful and pleasant. He looked me straight in the eyes. I knew this young man would be trustworthy and he did not disappoint. He assessed my heating system and took care of the issue straightaway for a reasonable.cost especially considering this took place on the weekend. What a lucky break for me I’m now doing business with Skylar and Total Air and Heat Co.
Quality service, quality company!
5 Stars in my opinion!!!

I cannot recommend Total Air enough! This team did such an excellent job of guiding us through the purchasing of a new unit, comparing their offer against others we received and installing the unit in the most hassle free way you can imagine. 10/10 recommend!

I was very disappointed with the service I got from Trent. I called Saturday night at around 6:30. Marge was great. Took the name, address and number promising a callback. After 1 hour I called back since I hadn’t gotten a call. Marge said that the tech said he returned all of his calls. So Marge sent another text. This time my callback was fast. I explained I had a contract and I was told the first they could get to me was Sunday. This contract was supposed to get me priority service. After talking to Trent he said he would contact the other techs to see what could be done. I waited another 30 minutes without a callback so I called Marge again and she got Trent to call me back. I don’t think he did what he said he was going to do because when he started to talk to me he asked the original questions about the AC and I had to remind him what he said he was going to do. Then he went back to “I can get you on the schedule Sunday morning “. I was left to manage in a house without AC during a heat advisory. Sunday Trent came out and while he was looking at the AC he was running videos probably to help him diagnose the issue. Then he came down to tell me I needed a new motor and they would have to order it from Trane. Again I was left without AC during a heat advisory - 2nd day. I held out until about 2pm and then packed everyone up to go somewhere cool - it was 86 in the house. I checked my text around 8:00pm and found out he tried to call the house to leave a couple of window units. He didn’t try my cell phone but left a message at the house. When I didn’t show he left 1 window unit but none of the parts to install it - no side pieces to fill in the holes or the bracket to keep the unit from falling out. He also tried to tell me that as soon as I signed the contract to order the part they would start working to get it. I called him out on that since the people doing the ordering don’t work on Sunday. So I didn’t get priority service, I’m not sure I got my discount since the invoice is not itemized. The tech was inexperienced (videos to diagnose the problem). He didn’t make any mention of about how long it would take to get the part nor did he tell me he would see if they could get a window unit out. He only called the house instead of both numbers when he had the window units. This was a bad experience all around. I contacted the company via email several times and never heard back. I contacted the company Monday morning to find out how long the part would take and to get someone out to install the window units. No one ever called me back about the window units but they did call back to tell me they had the part and asked if I would be available at noon. I said yes but they didn’t get here until after 1:00pm. Their website advertises 24/7 repair but what they don’t tell you is they have someone to answer the phone but they don’t repair 24/7. We bought this HVAC from them new and this is the kind of service they give to their customers.