HVAC reviews in Rowlett, Texas

Went to drop off my business card and was greeted by a friendly team! Great customer service and answered my questions. A+++

Not a service review but I saw a worker with Longhorn Mechanical on his truck stop and hand sandwiches to a homeless man. It's very nice to see people helping people!

Won't be using them again. My AC went out and they wouldn't come to my house over the weekend. Had a scheduled appointment for a Monday and then I called to confirm it then they tell that they can't see me until one week later. That's is not professional! If you had me on the books then stick to your word.

The worst service I ever have. The office people are very rude and unprofessional. They collect payment by yelling at you via phone call, with no invoice sent to you, and threat you that the warranty will expire if you not pay via the phone.

Do NOT call this company for anything. The supervisor cannot get her employees and technican on the same page. Technican came out and said he shouldn't have to charge us for something SUPER minor... calls her and of course has to charge us! Technican also says next time to call and they can walk us through our problems, but the supervisor says it's not their job to do that! AWFUL SERVICE!

We really appreciated Hunter’s speedy attention to our Air Conditioning issues. Not only did he come out after hours, but he was at our home when he said he would be and less than a half hour to fix the problem.

This company NEVER fails me. I had another situation that required instant attention. Longhorn got right on it. I thought I would have to wait days to get servive but they took care of me immediately. Thanks again, I appreciate the whole staff in making my life comfortable again.

BRAND NEW HOME Longhorn Heating & Air will not either come out on a Friday afternoon or the weekend (SO WE DON'T HAVE TO MISS WORK ON SOMETHING THAT SHOULD BE WORKING NEED TO PAY FOR THE HOUSE STILL AND ALSO ALL THE HAIL DAMAGE ITEMS) well they would come out on the weekend but said they would charge over $100 an hour to work on the unit or some sort of charge. So now I am going to contact my builder to get another AC company to come out on our time so we don't miss work to pay for the unit that should already be working if you bought a new car and paid even $20K for the car had a warranty issue and the dealership said we don't work the weekends or well we can but need to charge you a $100 fee to work on the weekend would you be happy or okay with that?

I have used this company for almost 30 years. They have installed entire AC systems in an older home and sold us new outside units at the current house. They have always been clear about the pros and cons of each choice, did not try to sell the most expensive unit if it was not necessary to us. They respond quickly, effeciently and courteously. I wouldn't use any other ocmpany.

Power outage fried our thermostat. Had to call after hours (around 10pm) and Hunter showed up within 30 min to fix our problem. He was fast, efficient and extremely polite.

saw very aggressive driver on highway. this reflects badly on your business reputation. please make sure when employees driving your vehicles are driving nice( no NASCAR driving).

Longhorn Heat & Air is a life saver. With temps at or over 100 degrees this past week my AC decided to quit. One call and everythi g was promptly taken care of and at a reasonable price. Tess the office manager is the best. Thank you Longhorn for being prompt and profesional.

Robert came out several times and was amazing everytime. He is a true asset to this company and we appreciate his hard work and professional mannerisms. Thank you Robert

Totally agree with B Mary!!
They should have no stars at all
The whole team is horrible
They have no clue
I have Same Megatel home
Didn’t tell me to register my unit either, left with 5 yrs warranty
Had AC cooling issues blamed it on Megatel for poor construction and insulation and left me in heat with constant AC running and high energy bills!!!

Can we have a CLASS ACTION LAW SUIT!!!
Can we get together only few of us will work too!

Paying high electric bills because AC runs day and night and unable to cool the home, long horn said Megatel needs to do good insulation, called another company and they found the problem in literally 10 mins at the 4th year of living here and end of warranty

Please Can we have a CLASS ACTION LAW SUIT against them !!!

Addendum: (correction)
Tom is the Owner (correction) of longhorn AC company Rowlette Texas, who called me finally and was kind enough to send his AC service manager and did repairs And apologized for his staff behaviour. I hope he terminates his office manager (Tes)
My AC will hopefully run at full capacity this summer & will see how my upstairs room temp is this summer.

Thank you Tom (owner) and George (service manager), I really appreciate you guys help!

Sir warranty calls are 8-5 Monday thru Friday. You signed a contract with Megatel the builder of your home that you agreed to this. Also when you purchase a new home, even if it was just built, CHANGE THE FILTER. Most of the problems are due to the builders and homeowners not changing filters, or pouring bleach down the primary drain to make sure it does not clog. These are things that the homeowner is responsible for. All filters should be changed every 3 months. There is no filter that last a year.

Worst customer service. Technician are good and honest but the account team are ridiculous. They charged $175 for replacing blown 3 amp fuse even though unit with parts and labor are still under warranty. Threaten to void warranty if service charge is not paid. Stay away from arrogant staff who threat their customers

Shocking customer service. Do not call them - Terrible!.

I purchased 3 complete heating and air units from this company almost 4 years ago for almost $20.000. They had to come over and over again to fix the heating distribution that they designed. One room was like an oven, second room did not have enough air and they had to relocate one keypad sensor to another room, cap to the vent on the roof was a wrong kind and it caused a leak to the rooms underneath on one of those units. ..and on and on..finally I had it ok.. Beside they scheduled to come several times and either late or the tech did not know the issue. I have never call them since. Recently I had a freon leak on one of the units, I called my current person and he added the freon for me. But I thought I call them better because they are the one installed the units. They gave me an appointment 2 weeks ago and I decided to wait for them. I was home waiting for them and after the time window passed I called them, they said they will call me 30 mins before they come because they are just busy and I was Ok with it. Finally, I got a call from the manager lady..and said. “we don’t want to serve you find someone else, have a nice day” and hanged up. She didn’t even give me a chance to ask why or say anything. My jaw dropped and could not believe what just had happened. I called her back and said after 2 weeks of waiting and wasting my whole day waiting for you..without any regards of my time just shove me off your schedule. I asked her what did I do?...haven’t spoken to you for almost 4 years. She shouted at me and said "because of that your are difficult." Because I called her back asking why did she took me off her schedule and sound frustrated. She just said go somewhere else with the most RUDE WAY POSSIBLE and hanged up. I COULD NOT BELIEVE IT!!

So please save yourself a hassle with this company just go somewhere else. NOT WORTH IT!

Provided me information about heat pumps and solved hvac issue. It took several times to solve it due to the weather and how heat pumps work and also different zones in home having several heating and cooling issues at the same time. For new home owners under warranty, it's best to go through the home builder/project manager for big issues going on with the hvac especially with different zones.

We've been using Longhorn for over 30 years to help us with our HVAC needs both personally and commercially. Always professional and get the job done quickly without issues.

We recently purchased a new home from Megatel (Feb 18). The fan motor was bad in the Trane system installed by Longhorn. Megatel refered us to Longhorn to have the fan motor replaced. Longhorn was on time and very nice! They explained they didn’t have the part needed and it would be a few days before they could fix the unit. When I explained that I am pregnant and very uncomfortable they went above and beyond to make the repair the same day. Thank you so much for taking great care of us!

Over the summer, we had an issue with our A/c, all of a sudden it started draining water thru the ceiling instead of where it was supposed to drain. We called Longhorn Heating and Air. They were out the SAME DAY we called and fixed the problem. The Technician could have told us a sad story of what all was wrong; instead, he was honest and told us our drain had come unglued. The Technician fixed it in less than 10 minutes and was gone! Wow! Amazing! Thank you Longhorn Heating and Air! We will always use them for our heating and air conditioning needs.