HVAC reviews in Rowlett, Texas

Longhorn installed the HVAC in our newly built home. They did a great job balancing the airflow to all the rooms. Their service managers and technicians are polite and well mannered. I would definitely recommend them.

I had to put in a warranty call for our HVAC system and Hunter came out to work on it. He was awesome and so nice. He went out of his way and gave such good customer service.

Thank you George for resolving the issues we were having with our 2 furnaces that were repeatedly burning out due to faulty electrical wiring that Longhorn wasnt even responsible for. My family appreciates everything you did for us when outside temperatures were reaching triple digits; locating parts that weren't readily available, going out of your way multiple times to make unscheduled repairs due to my children suffer from asthma. Two thumbs up for Longhorns entire Staff and Management.

My wife and I want to thank Longhorn Heating and Air for their excellent service. We were having problems with some of our rooms being too hot or too cold. Johnnie and Hunter arrived promptly, diagnosed the problem and explained it to us in a way that we are able to understand it. Then they balanced the air in our home and now it feels wonderful in every room. Longhorn Heating and Air has earned our highest recommendation.

I have used Longhorn twice and they are awesome from the office personnel to the technicians. I first used Longhorn for a second opinion. Another company had diagnosed me needing a new compressor. Longhorn diagnosed the unit was missing a piston. Unit has been cooling ever since the piston was installed. Second time I used Longjorn was for a winter tune-up. Technician was very thorough and knowledgeable. Longhorn was referred to me. I must admit after first seeing their star rating I was reluctant to call. I am so glad I did!
I typically dont write reviews however Im writing this review to help their rating because they truly are a 5 star company.

$860 to replace a valve stem. Longhorn installed my system initially on a brand new home. Within a month the primary drain was clogged with debris. Less than 3 years old, one system lost pressure. Unable to find a leak, I was charged $325 for a nitrogen test. Turns out the leak was in a $15 valve stem that should have been found on the initial diagnostic. Now the system is working and the primary drain is clogged again. They want to charge me for coming back out. $860 for a valve stem. Poor workmanship and poor customer service. That's been my experience.

Longhorn installed our A/C systems when we built our home, and we've also used them for follow-up repairs over the years. Yes, we have had problems due to the known nationwide Goodman industries evaporator coil quality issues (units built around 2009-2011) over the past couple of years (the coil's solder joints fail and leak out Freon, but this was not Longhorn's fault), but in both cases the parts were covered under warranty and the repairs were done first class, with quality and conscientious work. They will go above and beyond for your repair. The cost of every repair has been very competitive and lower than other quotes I obtained (just to baseline). You can't go wrong with Longhorn for a new installation or a suddenly needed repair. Highly recommended.

The guy told us there wasn't much wrong if anything with our AC unit (despite us being told there was a serious leak). He fixed it but now it's leaking again and worse.... Ugh

Called Longhorn for an AC issue on a Sunday, Hunter came to the house and diagnosed the issue within couple of hours. He’s extremely professional and knowledgeable. He was able to fix the issue and restore the air conditioning. Will definitely recommend Longhorn to everyone for all their HVAC needs.

If I could have given a half of a star or no star at all I would have been more than happy to do so. Everyone needs to BE AWARE..... this company is a rip off and does not care about it customers. My wife and I have dealt with this company for the last time. We have had nothing but constant issue due to our HVAC unit not installed correctly from Longhorn Heating and Air on a new construction build from Megatel Homes. I have had to replace numerous parts after parts and after parts... All I hear is its normal wear and tear... normal wear and tears is extreme usage over a long period of time and not 14 months later. Yes air filters are always changed on time (quarterly). Due to Longhorn H&A not doing there job or communicating with the customer I only received a 5 year parts warranty vs the 10 years parts warranty I received. If...……….the installer would have registered my HVAC unit or giving me the paper work to fill out and send I would have been more than happy to submit the paper work to the manufacture however this company failed to do so nor did they even care after I brought this their attention. All I have heard is excuses after excuses...…. and the owner Thomas (Tom) does NOT care about his customers either. All he can think to tell his customer is that his "hands are tied". The receptionist Christina has no follow through what so ever...……………...she does not do what she says she is going to do. There will be an additional post with more detail of the experience(s) I have received from Longhorn over the past years. Poor poor service.!!!!!!!!!!!!!!

Very bad customer service by (MONICA) I made an appointment with this company back in June of 2023 and no one showed up called to see what's the problem Monica starts giving me lies over lies..so unprofessional women most likely she belongs to the owner my next appointment will be October 26 I will keep you posted she pushed my appointment that far beacuse
it's 100 degrees out there she's worry about her employee's..lol she's not for sure the thing is my house still under warranty that's way she doesn't wanna rush it.
Very bad company very bad people to deal with .

My AC broke down last week & it was horrible, especially since it's been 100 degrees outside pretty much every day. We had someone come to see what the issue was, managed to get the part they needed, and came back to fix it the very same day! He also showed me where to change my AC filter, which was very helpful because it was hidden very well. Overall, I was very satisfied with my experience with Longhorn Heating And Air!

The team at Longhorn is so helpful and responsive! The service technicians know what they are doing and provide incredible assistance. A huge shout out to Hunter who went above and beyond assisting us with a plumbing line that wasn't properly vented. We appreciate this team so much, they do outstanding work! If you need any work done, I would call Longhorn!

Hunter, my technician, was exceptional. He quickly identified and fixed my issues without any cost to me due to my warranty. The problem was the builder's shoddy work. Also, he went above and beyond expectations. He showed me other problems in the attic that the builders had caused and recommended I contact them to fix it. He nailed back a board that the builder didn't do. He insulated a pipe that that the builder failed to insulate at all. He showed me a place to get cheaper air filters online. He was also very warm and friendly.

I'd give 6 stars if it was possible, and if I ever have to call them again, I'm asking for Hunter! It's clear he takes pride in his work as well as his service!

Longhorn Installed a new outside ac unit compressor and new coil in the attic June 2020. We have been combating an AC water leak for years and have finally after an independent inspection found the problem caused the leak is resulting to a bad install. Longhorn did not install a splash guard from the coil to connecting duct work causing water to make it into the plenums. We have over $1k plus of ceiling damages. We asked Longhorn to look into this on 7/7/22 and was told that a drain was clogged however the secondary drain was dry. No drains are clogged and we still have water leaking unit in attic. I do not trust this business to set foot in my house going forward.

I first want to start with the only reason I am giving this company 5 stars is because our technician (HUNTER) was the BEST! His customer service was top notch and he was able to fix the problem!

We live in a Megatel new build, and we are still under warranty... I called the office SEVERAL times to explain to them that our house was unable to get to the temperature the thermostat was set at for several hours even into the late hours like midnight WHEN ITS DARK OUTSIDE. We kept getting brushed under the rug and told that 76 in our brand new house was normal even if set at 70.... THE OFFICE STAFF WAS SO HORRIBLE AND RUDE EVERY SINGLE TIME... FINALLY a technician was sent out and we were threatened that nothing was wrong we would be charged.. well turns out we were right and something was wrong because ever since Hunter was here and fixed it, we have stayed at 70 even with hot temperatures outside and our blinds open..

Hunter is the best! Couldn't recommend him enough!

The office staff is horrible, and they talked bad about our builder. Super unprofessional.

First of all, the office manager, Tess, has been rude for the past 1 year multiple times. Whenever I tried to schedule for maintenance and to pay with her on the phone, but she always gave me an attitude with a tone. Maybe she is not very happy with her job? I was trying to hire your company for service and wanted to pay. She sounds so tired and were not friendly.
She may need to take service training courses for better customer service.

For technicians, my tenants were not happy with them either. They were rude and not respectful to my tenants.

My builder used this company, so I wanted to keep hiring this company for seamless maintenance. But after continuous dissatisfaction with Longhorn, I decided to go with another HVAC firm from now on. I would not recommend this firm at all after consistently disappointing experiences.

Updated comment: as many previous reviews on yelp and google, she does not know she has a problem. She replied to customers' complaints with arguments. Sigh- Please read and reflect for the company.

I have had great experiences with Longhorn over the last two years. Last year, they were the only one of four HVAC companies that was able to diagnose and fix our home unit without simply recommending a total replacement, worked good as new.

This year, we had a surprise outage due to a separate issue and called them back out. They came out twice and were able to find a specific issue with the compressor that was fixed within a day, all for the cost of a service call.

Shoutout to our tech Manny who was patient, friendly, and knowledgable while he was here this week.

Our main AC failed 7/17 and I called for service. Phone service told me a technician would call. Two hours later the tech called from an unknown cell number and it went to voice mail. I called back two minutes later and it went to the answering service back at the main company. I called four more times with the same result. It's now the next day and still no call.

I'm using a different contractor. Don't call these folks.

I had an absolutely terrible experience with Longhorn Heating & Air Conditioning. Their management and dispatch team are extremely rude and unprofessional. The dispatcher I spoke with was not only impolite but also lacked basic knowledge about their own services. When I politely asked to speak with one of the installers who had worked at my home, she abruptly cut me off, saying there was nothing more they could do for me and refusing to promise a callback.
Never in my life have I been spoken to so disrespectfully by a business. I was courteous throughout the conversation and did not deserve such dismissive and unprofessional treatment. If this is how they handle customer concerns, I can only imagine how they run the rest of their business. Save yourself the frustration—this company does not deserve your time or money.
And Longhorn, don’t bother responding to this review. You will, of course, try to justify yourselves, but nothing you say will change the reality of who you are.

Edit in response to the owner’s reply: Wow, what a complete misrepresentation of what actually happened. I was more than willing to communicate, but I simply asked to speak with a technician instead of being dismissed by an unhelpful and rude dispatcher. Instead of addressing the real issue—your team's rudeness and lack of professionalism—you are twisting the situation to make it seem like I was the problem. That couldn’t be further from the truth. If this is how you handle honest feedback, it only proves my point.

Called the these guys the day I had a problem and 5 hours later there was a tech here fixing my unit. Everyone I talked to was down to earth and honest. Without a doubt will be calling them the next time I have problems.