Appliance Repair reviews in San Antonio, Texas

Yevhen Kharinskyi from Excellence Appliance provided excellent and quick service! He was able to diagnose the issue quickly as well as fix the stove in one visit. I highly recommend him for your stove repair needs!

Yevhen was thorough in his assessment of the problems with my dryer and was able to repair everything quickly after a trip to pick up some parts. He was professional, polite, and competent. I will call Excellence Appliance next time an appliance needs service. Thank you Yevhen!

Alex did an awesome job! Fast, efficient and very professional! He diagnosed problem with my dryer within 2 minutes and would have had it fixed same day but needed to pick up part on Monday. Installed and cleaned up in 15 minutes!
Thank you, Alex!

Excellence Appliance Repair was wonderful. Yevhen was quick professional and explained everything he did along the way. He was able to get my washer working again the same day.

Yevhen Kharinskyi was my technician, he did an excellent job of explaining the issue. He fixed my oven efficiently and quickly. I will definitely use Excellence Appliance Repair for any future jobs and highly recommend the company.

Yevhen awesome! He quickly diagnosed and fixed the issue with my washing machine. This is the second time I’ve used Excellence Appliance Repair and have been very pleased both times. They are punctual, professional, and friendly. Highly recommend.

I had been tinkering with my dishwasher long enough, so I finally decided to let this company try. They came out the same day and got my dishwasher going very quickly. It was a very simple fix so I only needed to pay for the diagnostic fee. I will definitely use their services again.

Great experience. Yevhen came to fix our dryer. He was polite and professional and quickly fixed our dryer. He went above and beyond to make sure the issue doesn’t continue further.

Reasonable price and great service! Alex showed up on time and had my dryer running promptly! We will definitely use them again in the future!

I made a service request through AHS on Dec 5th. The first company dispatched wasn't knowledgeable to diagnose the issue so AHS sent this provider which diagnosed the issue incorrectly aswell, ordered the incorrect parts, after 2wks of absolutely no communication from this service provider, I callled AHS to inform them that I had not had any communication as to when my washer would be fixed. In the 3rd week the unprofessional, unskilled tech didnt even test the work that was done by running the washer to ensure that it wouldnt get the same error message. I expressed how important it was to have my washer during this season and he ensured me that he didnt have to test it because of his diagnosis. Lo-and-behold he was wrong!!! My washer still had the same issue so, I immediately called the co and the excuses began. The individual used excuse after excuse and frankly had an arrogance saying he didnt care about his tech inability to fix my washer as well as me making a complaint to AHS!! No skill techs, poor professionalism, and a undeserving arrogance!! Be careful hiring unskilled companies like this one

Great experience. Very trustworthy. Had my problem solved within minutes. Could have charged me more, but was extremely fair. Very friendly. Very punctual!

They could not have been nicer or gotten the job done better! I had an appointment with a time window (4-6). Yevhen sent me a text at 4 saying his ETA was 28 minutes. I appreciated that! Then, after looking over my washer and listening to my account of what was happening, he fixed the problem. My 10 year old machine is now humming along like new!

I want my money back. I can't even talk to a real person because they've got this AI answering calls. The guy fixed my squeaky dryer, but it only lasted a few weeks. When I tried to get him to come back, he just blew me off. The company's supposed to warranty parts and labor, but good luck getting them to actually honor it. I'm going to call my credit card company to contest the $300 charge.

Wow Yevhen absolutely fantastic work today! Told me about 3 month warranty! Really good price! I am happy with my fixed washer! I wasnt able to drain he came and diagnosed it! The previous person told me i needed a new washer! Removed the F21 code!

Yevhen was friendly, and professional! He did excellent work quickly and efficiently. I am extremely pleased with his performance. I highly recommend Excellence Appliance Repair. The name says it all!

Matthew is the most knowledgeable, experienced, and kind technician that I have ever known! I feel so blessed that I found Excellence Appliance Repair. I’ve never experienced a better company and I will be a lifelong customer.

Jessie G came out to fix a inlet valve for me on a LG washer and his service was impeccable and professional , and to his credit he is very knowledgeable, I appreciated his service.

Yevhen did a great job repairing our washer. He was prompt, answered my questions, and had great customer service. I will definitely be calling Excellence Appliance Repair for any future repair needs.

Great service! He showed up on time and did a thorough job of troubleshooting the issue. Once the part came in, very fast installation and completion of work. Easy to find a time that worked with our schedule.

Charged $508 and I still don't have a working washing machine. 2020 Samsung washing machine. Timeline was 2 weeks and 4 visits in total. Got a broken valve replaced, suspension rods replaced, and clogged drain cleared. After services, the washing cycle became super loud and machine shakes. This was a new problem that the machine had no history of. Was quoted an additional $700+ to replace transmission. Told it would be cheaper to replace machine and given $200 refund.

Cons: I wish a full diagnostic was done initially so that I would have known the actual cost of repair before paying for the smaller services. I would have just replaced the machine had I known. Additionally replacement parts were definitely overcharged. Especially since I actually purchased the suspension rods myself from Amazon. I was told there would be a discount on parts since I purchased it but it didn't factor in the total cost once I saw the receipt. When I initially called the office, it was hard to get ahold of someone on the phone. Took like 2 days to have someone answer.

Pros: Services that were rendered were good. Repairman was knowledgeable. Communication through text with repairman was also good when I had questions. I was refunded $200 since my issue was not resolved.

Final verdict: I probably won't use this company again.

Yevhen K. was prompt polite and very professional. His attention to detail and methodical approach to troubleshooting was impressive. I will definitely use Excellence Appliance Repair again.