Appliance Repair reviews in San Antonio, Texas

The Miami location has been to mu house 5 times now for a fridge repair. the first 2 times they didnt have the part and the next 2 the problem was not fixed. DO NOT USE THIS COMPANY and I am never buying Samsung again

I am stuck with a $1100 Samsung stove that I can’t even bake a cake or anything else without taking a few hours and the oven temperature taking for ever to even reach the correct temperature. Samsung approved a one time courtesy for them to fix my oven and the technician had the audacity to say that it’s normal for a stove to take one full hour for the oven to reach 375 degrees. I was willing to demonstrate that I can’t even bake simple biscuits on the recommendation time, just so that they can see how unevenly and raw they cooked. My daughter had a pot luck and the biscuits she attempted to bake, even after 40 mins they were still raw and we had to throw away. I wish they would’ve just let me demonstrate that my oven is not cooking the food but instead the technician said all was reading fine on his temperature meter. I will be calling samsung again and I hope they send me another technician to fix my stove because this company did not do anything!

I was charged for service that was not done. I contacted Samsung Corp and they just type down the issue and transfer your call to someone else then you get cut off on the phone. There is no accountability at this office or the Corporation
Avoid Samsung Refrigerators. They deserve less than 1 star.

Avoid this company. We have spent over 6 weeks trying to get a repair to our freezer. All we have gotten so far is charged and several repair tickets canceled. We are always on hold for 10 minutes or more when we call. The rep on the phone then always sends us back to Samsung corporate to put in a new repair ticket. Poor communication, poor customer service, thieves.

If I could rate this company 0 I would! I would report the guy's name but I could not even understand what it was with his horrible accent! Three repairs in less than 1 year! The last fix lasted a day! The tech started taking pictures of my house without my consent! I told him to erase those as that was unprofessional and I was going to report him to file a formal complaint, he said if he erased the pics I could not file the compliant and I said absolutely not! So he said he would not erase them! I told them that was out of line and unprofessional! These techs are incompetent, rude, and lazy! I hope when I file the complaint they do something about it! What kind of company has such employees! I will never buy Samsung again nor use this company! Both are horrible! Stay far from this company! Or you will end up with a huge headache and a lousy job done!

The technician sent by Samsung was extremely unprofessional and had poor communication. They were sent to diagnose an issue with my TV, but ended up cracking the screen. Now Samsung and the tech company refuse to fix my TV. I strongly advise against using this company or allowing them into your home as they are dishonest and cause damage, while covering up for Samsung. The manager was of no help either. I have video evidence of the technician breaking my TV. It's unfortunate that legal action seems to be the only way to get any help. Why would anyone want to invite this company into their home? Most people won't have the resources to fight this battle.

I don't understand how Samsung works with this company. They are a SCAM! They gave me a $100 labor and $100 trip + diagnostic budget (they were coming back with the parts) to fix the washer. The call center told me they will charge me $100 for labor at all event, independently how much time it takes to fix it. After they came with the parts and started dissembling the washer they told me it was going to be actually $200 for labor. And if I didn't accept they would leave and just leave the washer disassembled. I called Samsung and they agree with me. They called NISI USA with me on the phone to dispute, but NISI told Samsung they can do whatever they want. And Samsung told me there is nothing they can do. WHAT!!!!!!!! I am NEVER buying Samsung in my life.

Our tech. Isidro Arriaga was very punctual, polite and professional.
His explanation was crisp & clear.
He solved our problem in 1/2 hrs.
He advised us on maint. & care of our refrigerator.
He restored our trust in Samsung.
Thank you!

UPDATE: They couldn’t repair the TV because didn’t have the part, TV only lasted two months, it took a whole month to finally get the payment. The process is long and tedious, there are about 5 different approvals and multiple submissions of documentation. Never again just grateful is over.

Over a week to repair a tv that was supposed to be repair on site. No communication whatsoever, no estimated time of completion. This is definitely my worst customer service experience ever, basically once you paid for the equipment you're on your own. It’s so unprofessional and bad that could be considered disrespectful. Well, lesson learned I would neither buy Samsung ever again nor use this people to repair anything. You’ve been warned.

If I could rate them a zero I definitely would! The repair technician changed the compressor and dryer on my freezer and the next day, not only did my freezer still not work, but now my refrigerator is broken as well! The customer service department is unprofessional and nearly impossible to get on the phone. We use the San Antonio office and I had to call the Dallas office and have them get San Antonio to answer the phone. They were rude and unprofessional. It is a shame that Samsung referred me to them. I am highly disappointed.

Ali from NISIUSA San Antonio gave us very outstanding customer service! He was timely, professional and knowledgeable. My Samsung dryer stopped working and after a quick look, he knew right away what the issue was and fixed it within 15 minutes. He was able to describe what the problem was and how he was going to fix it. Very friendly service and we are overall happy! Will definitely trust him again for service on anything else.

Martin C. from NISIUSA San Antonio fixed my TV today. He was super friendly, professional, and provided excellent service. He explained everything clearly, worked efficiently, and made sure everything was set up perfectly before leaving. I truly appreciate his kindness and attention to detail. Overall, I’m very happy with the experience.

I had NISIUSA repair my Samsung refrigerator yesterday. Technicians Martin and Melvin were prompt, knowledgeable and rapidly repaired my ice maker. I would strongly recommend this team to do future repair work.

I just experienced 5-star service! NISI were efficient in scheduling me, the repair person called when they were on their way, they arrived when they said they would, the part was on the truck, and the appointment only took two hours out of my day. Thank you Isidro A. for the 5-star service and excellent repair of our washer. I believe the service fee, labor, and part cost was very reasonably priced. Thank you NISI of San Antonio for the hassle free experience.

Daniel, Brenda and Elijah were outstanding. A part order didn’t go through initially and Elijah and Brenda were incredibly accommodating and great customer service assisting when I called back. Daniel was a great service representative. He was meticulous and even though we decided the repairs would cost more than the worth of the washer, he was understanding and didn’t pressure us. Daniel was right on time when he said he would arrive and explained everything thoroughly. I will definitely use Mr Appliance again in the future.

Mat, our appliance technician was very professional, very personable, and most of all very knowledgeable. He had to order a part for our Bosch dishwasher but that part came in a few days and Mat promptly came back to install the part. All works fine now. Thank you Mat and Mr Appliance.

Mr Appliance is the best!! They fixed my dryer fast & the service was not only professional but also prompt & efficient. The tech was very nice & knowledgable . He even took the time to explain to me what was wrong with my dryer! I will use Mr Appliace again & recommend them to all my family & friends!!!

Great company- everyone is friendly and repair price is reasonable. We had a technician name Elijah come out to work on our dryer. He was super friendly and very thorough on his diagnostic and repairs. He did have to come out again but still had a pleasant attitude and was very professional. I would definitely recommend Mr. Appliance and use them in the future.

The service tech donned shoe covers before entering, which I appreciate. I’m sure he may be a skilled technician, but his customer service needs work. He was unprofessional and borderline rude. He could use coaching on the appropriate way to interact with customers especially given that he’s in our home. To begin with, don’t get annoyed when we ask questions. I’m an owner, not a technician. And the appropriate affirmative response is “yes” not “yep.”
He did point point out cabinet damage that he found when he removed the oven, which I appreciated, but then wondered if it was only CYA vs professional courtesy.

Outrageously expensive! For the price of the repair ($437.60) to replace a heating element in a dishwasher, I could have bought a new unit! I will not use them again.

Jeff at Mr. Appliance was great. His communication was excellent from beginning to end. It took about three days from start to finish to fix my dryer. I would highly recommend Mr. Appliance. Price was reasonable considering what new dryers cost today.