Appliance Repair reviews in San Antonio, Texas

Technician came out to remove a part from a failed dishwasher for my insurance company. He was very friendly, quick and efficient. While the price was a little high, all prices seem high in our current times. I would not hesitate to use Mr. Appliance for service again.

Very quick response and even quicker getting our dishwasher running again. Tech contacted us in advance, showed up within the window of time they estimated and was done in no time.

Daniel came and was wonderful. He was very professional. He explained everything he was doing. I would definitely recommend Mr Appliance. Also when I made the apt. Elijah was very accommodating with my time frame as I was coming in from out of town to have my aunts washer fixed. Absolutely the best company.

Great service! Replaced an ice maker for us. Reasonably priced and pretty quick to install considering they had to order a new GE ice maker. They even send a picture of your service technician before he arrives. They also follow up! I would recommend and I would use them again!

Our technician Jesse was extremely helpful and professional! Many thanks. The communication from the start to the finish from your team was appreciated also.

I had the pleasure of calling in today for a followup on one of our rental property work orders, and spoke with Elijah.

He was very pleasant to speak with, patient with me, and very helpful and knowledgeable.

The world needs more Eljahs. Thanks!

It is very tough to find a knowledgable and honest repair company. They work on our high dollar Bosch appliances. We were quoted an amount to repair our refrig and when they came back with parts it ended up being something less serious. The tech was quick to let us know and the repair was done for almost half. HONESTY! It doesnt get better then that. I highly recommend Mr. Appliance and their team.

Great experience with Mr. Appliance. They communicated with us, were prompt and were able to fix an issue with our fridge that another company was not able to figure out. Really appreciate their professional service and customer service. Thank you.

I have had the worst experiences with appliance repair companies. Everything from no shows to unreturned phone calls and even on couple who literally were acting like they might be casing out our home for a future robbery. Mr Appliance was referred by Ferguson Appliance Sales. I wish I had known about them years ago! The owner started as a tech himself 20 years ago. He and his techs were thorough, honest, professional and communicated well. They showed up when they said they would and always cleaned up after themselves.

It was great, Mr Appliance makes the process, comfortable, nice and easy. Their employee Matt was so nice, explained everything he was doing step by step and why he was doing it, and the best part about it was that the service was not that expensive at all. We had called a co called Pul it was supposed to be "same day service" it almost went into a month and they kept giving us the runaround and charged us almost 400.00 until my wife put her foot down and requested our money back and we called Mr Appliance and they got it done in less then half an hour and cheaper. They will stay in my list of phone numbers for sure. I will be going on social media to let people know about both companies.

My experience with Mr. Appliance was outstanding. The associates I spoke with on the phone were courteous and knowledgeable, and the technician (Jesse) sent out for my refrigerator diagnosis and repair was equally as knowledgeable and skilled. The fridge was fixed quickly and for much less than another company had quoted me. Five stars.

Professional, efficient and friendly gentlemen. They made sure to clean up and make sure everything was where it was when they arrived.

Great service! Professional diagnostic, identified the problem. Check for the parts. Had them in San Antonio! Came back in two days to install, everything is fixed and working the way it came from the factory! Thank you Manuel!

Let me say this with my whole chest, Elijah is worth his weight in gold and is quite possibly the nicest customer service specialist I’ve come across. My technician and experience was good, there were a few bumps in the overall repair process with my oven, but no complaints. I’d use them again. But the real hero here is Elijah who was always the one to take my incoming calls. This guy shows up every day and chooses positivity, respect, and empathy. I don’t know who the owner is at Mr. Appliance but please get this guy on some kind of management track. I genuinely don’t have this type of positive consumer experience often. Give him a raise, send him on a vacation, erect a statue (I’m just spit balling here). But really, he’s been a gem to work with and I hope he’s getting the recognition he deserves and the opportunities for growth.

They are certified Viking repairmen. Both repairmen who came to my house on separate occasions were very professional and were able to determine and fix the issue with my oven with ease. Thanks!

My washer was fixed and ready to go very quickly. The repairman was very capable and polite. It was a pleasure to deal with him.

I called about a broken ice maker and a tech was here the same day. A part had to be ordered and was shipped to me. The tech was tracking the order and as soon as it came, the tech called and said he'd be here in 30 minutes to put it in. Professional, efficient and friendly service. I will use Mr. Appliance again!

I had an issue with my Samsung washer filter and the service man informed me that it would cost $515 for a whole new filter pump but they wouldn’t get the part until the end of the month lol. That’s comparable to a whole new washer which is what I opted for. Save your money and go elsewhere.

Office staff were friendly and helpful (Brenda and Elijah), as was the tech ( Manuel). He arrived promptly, diagnosed the issue quickly and returned to install the dishwasher drain pump as planned. Communication was great. It’s working perfectly!

Our technician was Manuel, and he was fantastic. Professional, patient, and trustworthy. There was quite a bit of messiness with our repair (we moved between the initial diagnostic and when the part actually came in), and he handled it with grace. Kept me updated all through the process, even when I had to leave for a bit of time. Only complaint is I had left a message on the company machine that morning to reschedule the appointment, because something came up, but Manuel was sent anyway. Which ended up being okay in the end, just a bit chaotic. And we can finally do laundry again! Thank you Manuel!

Friendly service from serviceman and diagnosed our dishwasher problem quickly. Quick turn around to get the part ordered and installed!