HVAC reviews in San Antonio, Texas

Very professional, courteous and hard working. Nathan G. , Ben, Greg and Armando arrived at 8am and worked all day until 8:30pm to install two brand new AC units. They put mats down to keep the floor clean and at the end of the day they swept and mopped the floor before finishing. 5 out of 5 stars! Thanks Ike's air conditioning for doing such a great job!

Not only does Ike Air Conditioning have the absolute best prices, but they have a true 5 star customer service team. From Richard G. who came out to assess our issue, to Richard M. and Zayden who did the actual install. Letting us know how the install was going and answering all our questions and concerns. They were polite and professional. The quality checks and appointments at your convenience is hard to find today. I rarely do reviews, but the customer service and workmanship is exceptional.

Ike’s is a reliable and trusted partner for our air conditioning needs. Richard G is an awesome tech and goes above and beyond with service provided, providing great and actionable tips to keep our system running efficiently to help prevent issues and unnecessary costs. We appreciate when he is assigned to us for our maintenance checkups - trust his feedback.

Brandon was professional, very patient when asking him questions while working on my AC. Fully answered my questions and communicated when he was leaving and returning from picking up parts. Also finally showed me all parts replaced and work done on my AC. Thank you once again for your professionalism.

Working with Ike's has been a very positive experience. I had nine headers installed and two compressor units and they're working very well. I've been able to balance my property so that it is cool and comfortable and the customer service has been excellent. When one developed a problem, they sent out their technician right away within 24 hours and diagnose the issue. I would definitely use them again. And the installers they sent out have been very respectful of my property and myself while they're doing the installation.

I am really glad I chose Ike's. From Richard Gutierrez who initially came to diagnose my existing unit when it quit cooling to Richard Martinez and zayden who installed my new units the service was excellent. Communication with this great company is excellent. Even the owner Ike stop by during installation to make sure everything was going okay. Today Richard Gutierrez is coming back to make sure the installation was done to their quality. Priscilla in the office was great about helping me get financing and keeping me informed of when the guys would be here. I can't say enough about the excellent service I have received from Ike's.

Ike's reached out to me in a snow storm through a post i wrote in New Albany Indiana. I was needing help as it was cold and my heater was loosing heat. He said he would come and help me. He restarted it and said it was fixed. I was excited and grateful. But the next day it was doing the same. I reached back out to Mike and he said the problem would likely cost me around $7,000! From fixed to broke and a quote without me even knowing what's wrong. Im on all heat pump so my house is all electric. And this was recently. So my electric bill is outrageous and I wake to dropping tempatures and about to go restart it myself and hope it keeps up. But I unfortunately didn't get the help I was told that I would. From $0 to $7,000 over night! And im wondering if it needs refrigerant or a filter or something. My 1st winter here. To bad it didn't just need a restart because I gave 5 stars somewhere else. Disappointed

I had an amazing experience with this company. They had got me in on a Sunday . Most of all Chris Beacon was the gentleman who came out he explained what was going on and help me understand everything! He was very patient and kind . He was overall outstanding. Thank you so much!!

One of the few businesses in the area that was able to help us on a Sunday emergency with our AC on the hottest day yet. Joshua provides quick professional service. Also checked everything out while he was here.

This company is awesome! They were actually the second company I called, the first company claiming to be 24hrs said they couldn't come until Monday afternoon. One night without ac wasn't bad but I couldn't imagine suffering the whole weekend in this Texas heat. I called Service First Friday night at 9pm and Adrian arrived promptly at 10 am Saturday. My husband and I were impressed by how professional and knowledgeable Adrian was. He fixed our issue in no time and the costs were very reasonable. I would definitely recommend Service First!

Thank you Joseph for fixing our mini split in our living room. It's nice and cold now.

Have used Service First twice now, one to help stop a leak in my AC unit and another time for a tune up/servicing. I really appreciate the professionalism always shown by both the technicians who are always willing to answer any questions I have as a first time homeowner without much experience on AC units. They've earned my continued trust and business.

Please beware this company does lie and scam you about the services that are being preformed . We were told we would need a pull and clean coil cleaning and when I asked the initial rep he said it’s a minimum of 2 hour as the parts would need to dry before putting back in place . so imagine my surprise when the gentleman who came to do the service was letting me know that the ac was working in less than 30 min of work. When we asked how this was possible he stated it just depends on the work experience level and he been doing this 10 years . I didn’t want to argue but I let my husband know that evening I didnt think he did the job correctly and I felt that he preformed an in place cleaning not a pull and clean. When we called the company to inquire they had the rep call us directly and let us know he did the job but like hello he would not admit To not doing it. When we called the company back saying we didn’t believe him as he’s been dishonest once the customer service rep was beyond rude to my husband. she was argumentative kept insisting we were lying when we told her the time line didn’t match up to how long that service takes. she even laughed at my husband and said “ oh my god” as if it was funny to her. He told her what’s funny about me paying for a service I didnt receive and she said “what do you want me to do cry about it” . my husband told her he had text from the workman saying the coils never went outside instead of asking for a screenshot to be emailed she continued to say he was lying . It took him going in person to be taken seriously and only got half a refund after being treated so badly . I’m lucky I caught what they we’re trying to pull on us but I feel bad for people who are not as observant. See photos of cleaning they took clearly inside units and not pulled out and cleaned

Not usually a reviewer, but these guys came through. Service was fast and efficient and our technician did an amazing job. Definitely using them again for our needs in the future.

UPDATES:
Last night at 1100HRS we noticed a wet sag in our ceiling with damage to drywall and insulation. My wife and I were undoubtedly nervous and upset about it when we inspected and noticed some issued with our system. We immediately contacted SFACH as they have helped us plenty of times in the past. They responded within minutes and sent their emergency tech, Juan T. He arrived within the hour and immediately got to work in addressing our situation and the repairs and replacements needed as well as going above and beyond (both times this young man has helped us and excelled) with the obvious time of night and explanations. The pricing was fair and every option was discussed. I will continue to recommend SFACH to anyone who asks about heating and air.

The baby woke us up earlier than normal and we realized that the house was HOT! Apparently our AC unit had decided to stop working on us overnight. We looked online for a few places to call and the first couple places only would be able to come in 2-3 days! Service First answered the phone fast and were available fast. We had a tech at our home within just an hour and half of us calling. The service fee was more than the other places; but like I said, they weren't available.

Adrian came out and was fantastic. He was very polite, thorough, efficient and found the problem and had the part to fix it. Our capacitor went kaput. The repair and part is under warranty for a year. He made sure that our Freon system was leak free and that the unit was cooling efficiently before he left.

The company also provided a military discount out of respect to veterans and service members; which is greatly appreciated.

I would choose Service First again to service the system.

I'm using a portable air conditioner from Home Depot now, thanks to these 'experts'. They kept trying to upsell me on a brand new $13k unit, when I kept telling them mine was working fine; that is until they 'worked' on it. After spending a grand to fix my ac, which was working but kept turning off randomly, now it does not cool at all. Thanks guys, worst customer service ever but at least now I have a 50cent flashlight with their name on it to remember them by. NOBODY WANTS YOUR $13k AC

My ac drain was stopped up and I struggled getting it to drain, Joseph showed up and gave me some pointers on of it happened again. He was very friendly and here in excellent time. I will definitely recommend to everyone.

Our A/C went out yesterday, and after waiting on our original contractor who no showed us (Airtron 😡) , Service First Showed up in 30 mins ! Sebastian was able to diagnose the problem efficiently !! He had all the parts he needed on his truck and was able to fix us up right away. He installed a hard start kit to ease the strain on the unit too. He was done right at an hour. Excellent service, would recommend to anyone needing an A/C company. Sebastian was awesome and so professional ! 5 stars and 10/10 service!!

Hever and his assistant, Cervando, did an excellent job in replacing our motor. They cleaned up the area real nice too! Juan came to give us our estimate. Very professional young man. 👏 Highly recommend their services.

Great experience with Marcos, Javier, and Alex- Wednesday morning I noticed dripping noises coming from my AC unit and thought the drain system might have a blockage. When I was finally had time to call Service First later that afternoon, they were able to schedule a technician to come out right away that evening. In fact, they even reached out to see if I was free and interested in a technician dropping by earlier than scheduled (an offer I appreciated but wasn't able to make work). When Marcos arrived, he got to work testing the system and determined that my unit had frozen over because it had been leaking freon. He checked for leaks then loaded it with more freon to test the pressures and from all that it appeared that my TXV valve needed to be replaced. He told me the addition of freon would be a temporary measure to keep the AC working while he checked with the office for parts and availability to schedule a repair. On Friday, he reached out again to give me a quote for the valve replacement and also mentioned that if I was interested they could also quote me for replacement of my entire unit, which was 13 years old. I decided to have the whole unit replaced, as it had started making noise each time it switched on and still ran on the old R22 freon which is no longer easily available in the US. They were able to schedule replacement of the unit right away and came by a few hours later to replace everything. Javier, the lead installer, and Alex, his assistant did a great job dismantling the old unit, installing the new one, and cleaning everything up in the span of a few hours. They frequently updated me on what they were doing, tested everything thoroughly, and made sure to explain the new system to me before they left.
I honestly wasn't expecting them to be available so quickly, especially now that the weather is getting warmer. I was very pleased with the prompt and professional service and will definitely be a returning customer the next time I need my AC or plumbing serviced.

Kevin was/is incredibly knowledgeable and personable during the service call. Also took personal time of his to answer questions and assist me in a major bind. 10/10 would recommend to anyone.