HVAC reviews in San Antonio, Texas

General Air Conditioning has been my go to for all HVAC needs for over 10 years. Though honestly they do such a good job I rarely even need to have them come out. But when I do, I can always count on them to help me resolve my issues both quickly and correctly. I highly recommend their services, I have not been disappointed yet. Thank you!

During the recent summer months my house was not cooling enough and it was still kinda warm inside. So I called one of the big companies you hear on the tv/radio and they gave me a very large estimate. The next day I was referred to and called General Air for a second estimate. They came out very quickly and inspected the house and gave me an estimate for the exact same things the other guys were going to do, but the total cost would about 30% less than the big guys on tv!! I ended up paying them for the maintenance to be performed and they rapidly fixed the problem. They were so awesome, showed me the problem and explained everything in great detail. They went above and beyond and even fixed things that were not part of the regular maintenance for free and got things back to normal. Fast forward to February 2023, I get a call from Crystal with General Air Conditioning and she informs me that with the service I purchased in the summer, I also received a free future maintenance of my AC system and it was going to expire if not used/performed by the end of February 2023. I thanked her for the courtesy call and explained that I had I had no idea about that so I was glad she took the time to call me and let me know! She pretty much did not have to bother to call me at all and could just let the offer go to waste and saved their company time and money. So for that I am very thankful and it just goes to show how much of an honest and great company they are!! Their technician Chris came out and he was anything short than amazing! After the maintenance was performed he showed me and thoroughly explained everything that was performed on the maintenance. He also helped repair/prevent what could have been costly repairs that could have occurred in the future. Overall I am so glad that I called General Air Conditioning as they have definitely gained my trust and future business!! Definitely 10 out of 10 and I would not go with any other company.

WOW. Six stars if we could. The team resolved a problem we have had for years with an AC unit they did not install. From Crystal, Makayla, Nick and Vic who found the issue to Clara who corrected the problem after the whole team, including Tim (owner), brainstormed an economical solution. They are knowledgeable and attention to detail is unsurpassed by any technician we have had before

This was my first time using General. I had them complete a winter service for a property I had just bought. Unfortunately, a scheduling glitch occurred that day, but Crystal quickly took care of it and got a technician right over. The technician was Christopher, who was professional and knowledgeable about his trade. He took time to explain the services completed and showed me features of the system. Look forward to keeping it cool with General A/C in the future.

We have been with General for 13 years. They installed two new systems…A/C and furnace. The system has worked very well. We have only had a few issues and General has been very responsive to correct the issues. We have the MX contract and they verify heat is ready for winter and A/C is ready for the heat. Our capacitor went out this time and they fixed it the same day. While repairing the capacitor…they found our fan seal was defective. They replaced it as well. A/C was back up on line in two hours.

Great service and quality work.

General air conditioning customer for life! I appreciate that the same technician comes each time. I know to expect her each time and am comfortable with her in my home. The company is always honest and fair and I’ve never felt like they were nickel and diming me like most hvac companies. Thank you!

Have been doing business with this company for 10 years. The owner (Tim) and staff are honest, courteous, knowledgeable and helpful! Christopher did a great job today. Also a big shoutout to Clara and Vic who have also done repairs and maintenance in the past as well. Great company!

I can’t say enough about this team! They are courteous and professional and I didn’t feel like I was getting a sales pitch. The technician talked about my system in terms I could understand and potential problems that might arise in the future. How to help save money and items I could buy that can help keep the system running smoothly. I can’t recommend them enough. Family run

Based on previous experiences with General Air Conditioning, I signed up for a maintenance plan with them when I moved into my new house recently. As always, it was easy to schedule an appointment and they were very transparent about their pricing. The technician arrived on time and was professional and pleasant. He did a great job inspecting both of my HVAC units and explaining what he did during the visit and what work should be considered in the future. General AC has maintained, installed, and repaired systems at three different homes for me over the past few years and I've never had a negative experience. Highly recommended.

Excellent Customer and Repair service. I am working with them for last 25 plus years and helped me whenever I had any issue. That is what I call Gold Star Customer Service.
Last month I had problems when inside the house temperature remains between 91 and 93 even though Thermostat is set to 77-78. Tim Bruce came and found a small leak in the Air Handler (Inside unit) coil, which was not fixable so he added more Freon hoping it will last for few more months. Unfortunately, it lasted only for two weeks. At that time, we decided to replace the Inside unit, Air Handler, because the unit was 14 years old and out of Warranty. So we replaced the old unit. During installation, technicians covered carpets all over the walk ways. After installation then even vacuum the area and made sure that everything was clean. During installation then needed to cut the part of the wall, which they fixed it back. Yes, I approved that. Anyhow, I am very happy with them for their courteous service.
I would highly recommend them. Thanks

These guys are the best and totally professional. Kept me informed every step of the way and made sure the clean up was impeccable. This was a big job and I have had friends and family use General Air and they have been extremely happy with the work. Tim is fair and won't replace anything if it does not need it. He tells it like it is. I have been using them for 11 years now and always excellent outcome.

General AC did a fantastic job! They were professional, thorough, and very detail-oriented throughout the process. I really appreciate the quality of their work and how smoothly everything was handled. Highly recommend them!

We've been using General AC for a couple years now and I'm very pleased with their service. The techs are very polite & knowledgeable. Last year we were facing an expensive repair or replacement of the whole system. The owner met with us at my request to help us decide which road was the best for our situation. I also appreciate they employ several female technicians. We've always had the same (female) tech service our equipment. I like that she knows the history of our unit. It's like having a regular doctor or hair stylist - you don't want to have to start from scratch with someone new every time. So glad we tried General AC - I sleep better at night knowing they have our backs!

Update - this year we did replace the entire heat & AC system. The work was complete in less than 2 days. Looking forward to many years of problem free, stress free operation!

Was recommended General AC so thought I'd give them a shot. First visit with Clara was great. Then she came for the second visit (summer maintenance) which included cleaning out the AC and checking the unit over. Clara mentioned some repairs that were needed and ultimately recommended a new unit due to the freon situation and it being an older until + the cost of the repairs wouldn't be cheap. I said that is a decision I could not make and if interested I could have Tim come out for a quote. A couple days after the maintenance I went out to the unit and there were still leaves in the outside grates. Called the office and Crystal said that they would get someone out there when I came back in to town. Fast forward a month later, call the office and Crystal changed her tune saying that the unit was clean and the leaves from the trees must have filled the grate since Clara had been there, that wasn't the case. I requested that Tim (owner) give me a call. I've had a few conversations with him in the past and he was pleasant to speak with. In one of our conversations I mentioned that I would need to speak with the homeowner about a new unit. (I'm not a renter but taking care of her home while out of town for an extended period of time) He agreed to have Clara come and clean out the AC (which should have been done the first time) and take a look at why the AC now was not cooling very well - when before it was cooling very well - for being low on freon it was doing great.

The day of the appointment Clara AND Tim showed up. Was not expecting that but that's fine. Tim goes through the numbers that the unit was showing, which Clara did not so it was helpful to actually see what was going on. Tim saw the leaves that were left in the unit and said they would take care of them and proceeded to recommend a freon leak check, add freon or look at replacing the unit. These are not cheap charges and I needed to speak with the owner because dropping $1k-$12k isn't chump change. At that point, Tim said that this is why they like to only do calls when the homeowner is available, which I understand but this was told to them in previous conversations so they shouldn't be surprised. I can make decisions for the HO and even if I was the HO I would need to think about it before moving forward - no other business in the time I've been taking care of the home has had an issue with this. HO or not a decision like that is not a light one to make and feeling pressured to make it on the spot is not okay, ever. Needless to say, they left and I still have the leaves in the unit and hopefully Clara tightened or put things back correctly after testing. So, services were paid for and never completed as promised. Proved to be like many of the other businesses working around SA. I'll be reporting them to the BBB since I paid for services that were never completed satisfactory.

Lastly, after reading the owners response from other negative reviews, that shows how unprofessional they are. I can't wait to hear how they blame me for the issues.

I needed to install a new A/C unit. Tim, came over to discuss options available. We agreed on a price. A few days later sent a team to install the unit. They were very thorough and did an excellent.job. Customer service is also exceptional. I am looking forward for a long term relationship with General Air Conditioning.

Tim and his team are beyond exceptional. I was in need of some extensive HVAC work and got a half dozen quotes before I found General AC. Mr. Bruce is the only one who took the time to thoroughly inspect my home and setup to find what I actually needed, instead of trying to sell me something quick.

Within 2 days he had his crew led by Vicky removing my old 20+ year old system and installing the new one. The best part is that they took their time and made sure everything was going to work the right way rather than rushing through it. A new system is worthless without a proper install and these guys did an amazing job. I'm blown away by the work they did for me and have complete peace of mind.

I'm very lucky to have found this company and you're making a mistake if you go with anyone else.

Extremely poor service company and horrible business practices.

I had them come out for their maintenance program on 3 units that ran me ~$1000

The only beneficial thing they did was blow out my condensation lines. The tech that showed saw I had leaking ducts and put tape all around where there was no leak.

I missed their winter tune up time window and was basically told "I was out of luck because I didn't schedule within the window" - I was still under their 1 year service agreement! Then I got an advertisement call from them wanting me to buy their tune up service again.

This is a shady company charging money upfront, advertised as a discounted "service plan” then hoping or expecting their customers to fail meeting their "intro rate" or forget to use the services they've already paid for and not use. Make sure you read the fine print!

Avoid this company!

Here I am again, two years later leaving another review for General Air. They just left after a brutal 4 day install for me. This crew…..I LOVE them! Victoria, Keyshawn, Jacob and Christopher did a phenomenal job. Clara is amazing also, she’s the one who cleaned the drain back in June which prompted me for a new system…finally.

Victoria needed space for some tools in my garage, she asked if she could leave tools in there while they were here. I said of course…next thing I know, she organized my garage a bit 😂. As they were leaving, she’s sweeping my stairs and living area…they didn’t even make a mess.

I cannot get over what an amazing job they did. The new vents on ceiling look so good, I didn’t know what a difference that would make, cosmetically as well as functionally. The install also came with a Halo-LED whole home purification system. This system reduces bacteria, viruses, mold, etc.

The crew left and I was so excited, I went back up into the attic to look at the unit again. It’s like Christmas! They ran new ducts which is not easy this time of year, didn’t cut any corners to finish fast. They took their time to do it right. My attic looks totally different, I should have taken before photos.

There is no better feeling than having something done right. I will no longer worry about my air going out (at least for the next 10-15 years) It’s worth every penny.

Thank you Victoria, Jacob, Keyshawn, Christopher, Clara, Lillian, Tim & the whole team!
What a wonderful group of people!! Keep keepingSAcool!

June 2019
Another job well done by General Air Conditioning. I met Tim ten years ago when he was still doing service calls.
I never forgot how impressed I was with his honesty and willingness to help.

Their support is consistent and they truly care.
Thank you Sarah, Daniel and the entire General Air Conditioning team!
Until next time :)

I recently had a new HVAC system installed by General Air Conditioning, and I couldn’t be more pleased with the experience. From start to finish, communication was excellent — I was always kept in the loop and knew what to expect at each stage of the process.

Our installer technicians, Vic, Damian, and Lorraine, were courteous, respectful, and clearly committed to doing quality work. My installation was especially challenging due to the age and layout of my home, but the team handled every obstacle with professionalism and persistence. Despite the complexities, they completed the project on time and within budget — no surprises.

Highly recommend General Air Conditioning to anyone looking for reliable, professional service!

As of January 2026, GAC installed a new HVAC system for our downstairs, and GAC has now installed two Trane HVAC systems (one for upstairs and one for downstairs). We received a ten year warranty on our first Trane HVAC system, and we also purchased an additional 2 years of maintenance for a total of 12 years on the most recent installation. We have received excellent customer service and maintenance from GAC staff for several years now. We enjoy the continuity and stability of the Manager (Tim) and all of the Technicians who perform installation and maintenance over the years. We are able to select the products and features that we want, and Tim will dig through all of the details and paperwork to identify what we wanted. The maintenance and installation personnel are reliable and arrive at the appointed time. We highly recommend GAC to anyone who is looking for knowledgeable, friendly personnel, fair pricing, honesty, and support of their product warranties. Trane HVAC systems do cost more than cheaper brands, but the 10 and 12 year warranty offset potential major system failures and costs. Recommend to potential customers that they should do advance research on the Trane HVAC systems compared to other HVAC systems that do not last as long and that do not offer such excellent warranties. GAC definitely strives to provide excellent customer service as well as excellent Trane products.

I wanted to send this review due to an amazing experience I had with Ike's Air Conditioning Technician who visited me earlier this week. Richard G. saved the day and was very knowledgeable with my non-typical Ruud, Communicating system. He was very professional, had some sound advice for maintenance, and was one of the best I have worked with in my homeowner lifetime. Thank you, Richard for a great experience and if my system ever needs tending to, I will 100% request your services again! Cheers!