HVAC reviews in South Houston, Texas

For Houston based. The lady on the phone is totally a joke. Still don’t understand why she’s still there (that speaks a lot about how this company treats their customers). That woman well deserves an award—really, she’s perfected the art of making customer service feel like punishment. Every single interaction with her is a reminder that some people truly have a talent for being awful. If this is what ‘proper training’ looks like, I can’t imagine the untrained version. Honestly, it’s almost impressive how she manages to be consistently terrible—like she wakes up every morning, looks in the mirror, and says, ‘Today, I will ruin someone’s day with precision.’ If she went through customer service training, I can only assume the class was titled How to Alienate Every Single Customer 101.

For people who consider this company, either you find another one or you should prepare for that attitude (like really, you don’t even want to stay being nice for that kind of person).

I feel bad for technicians, since every technician comes to my house are all nice, hard-working, their ways to speak to the customers are even better than those who are responsible to talk with the customers while sitting in the office- such a comfortable environment compare to Houston heat.

The worse customer service, the more people not want to have a contract with the company, isn't it a logical sense?
I truly hopes technicians can find their way to get out of this company, by the way this company treats their customers, I can't imagine how they treat their technicians.

And also, dear whom may responsible to reply this review, don’t even try to start with “I have looked up your name and personal information” or "I cannot look up your account without personal information". Start with something else smarter and makes it seem like you actually care or some.

My experience with BFS Warranty has been nothing short of disappointing and unsettling. In 2022, I received a new AC unit which they claimed was brand new. However, the following year, in 2023, the AC unit failed, and they merely replaced the filter. Now, in 2024, the AC is once again failing to cool properly.
Upon calling BFS Warranty, they sent out a technician who claimed to have replaced the capacitor. Before he left, I informed him that the house still wasn't cooling, to which he advised me to replace the air filter and wait 24 hours. The AC worked for one day but was warm again the next day. I called the warranty company again, and they sent a different technician who only made matters worse.
The second technician diagnosed the need for a new compensator, freon, flush, and filter dryer. Additionally, he asked to see the breaker box and adjusted some wires behind it, claiming he needed to triple-check that the air compressor needed replacement. Trusting him as the expert, I took his word. Now, the AC unit no longer receives power and sparks when turned on. The technician didn't even inform me that the AC was no longer getting power when it was initially working.
Living in Texas, the situation has become unbearable. I have my mother, who is in her 60s and has asthma, and an 11-year-old child who suffers from nosebleeds due to the heat and dryness. Last night, my child had several nosebleeds because it was so hot.
Why didn't the first technician identify the issues found by the second technician? When I asked Judy, she had the nerve to tell me the first technician was trying to save me money. Now, the second technician found all these problems, and it's going to cost me $750. Why should I pay this when the AC unit is under warranty and only two years old but has had issues every year?
Adding to the frustration, the manager Robin called me first thing in the morning after the second technician came out to assure me that Jose, the first technician, was coming to fix the issue. However, he had other appointments before mine. I questioned how this was possible when the previous day's technician did not complete the task. Robin explained they needed a part to complete the repair and guaranteed it would be fixed that day because he didn't want me to go through the weekend without AC. He also mentioned that he would ensure the job was completed, recalling how I was without AC for over a week last year before he came out to fix it personally.
Jose came but did not fix the AC, claiming he had changed out the parts and that the house would soon be cool. After an hour, the temperature only dropped from 95 degrees to 87 degrees. I expressed that it wasn't fixed and asked him to call his manager. Jose claimed Robin was not answering, which was suspicious since earlier he had contacted Robin immediately when I refused to write down my credit card number, opting to pay cash instead. Robin had answered then and approved the cash payment.
When I asked Jose again to call his manager because the AC was not fixed, he repeated that Robin was not answering. He tried to get me to sign the service form, but I refused since the AC was still not working and requested a copy of the form. Jose refused and drove off in his work van. I recorded him leaving and refusing to provide the form detailing what he had allegedly fixed. I called and left voicemails and no one returned my phone call over the weekend. I had to call them first thing on Monday July 1st and was told by Angela since I didn’t blow them up they assumed the AC was fixed. They’re extremely unprofessional and lack integrity.
Again this warranty company is extremely unprofessional and unpredictable. They are scammers and crooks. I urge everyone to run from BFS Warranty, as their technicians are incompetent, and no one seems willing to do their job properly.

DO NOT choose this company for your Home Warranty Provider. You will NOT be a priority. Our dishwasher will not be fixed for over 2 weeks. The drain pump is broken. Our dishwasher is a very common GE model. Drain pump failure is an extremely common issue with dishwashers and a common part to need to replace. This company only orders parts from their specific supplier and keep delaying when it is coming. I could have ordered this part directly and had it here within 3 days. They don't really seem to care about providing good customer service or customer retention. I called after waiting 8 days and receiving no updates from this company and the receptionist I spoke to on the phone, Jessica, couldn't have cared less. I think you get what you pay for with this company and DO NOT RECOMMEND.

Update: I spoke with the regional manager, Robert Herd, who did nothing to help resolve this issue and admitted that this company only orders parts from a particular supplier because it is cheaper for them. Not surprising, but there you go. They will do the bare minimum for you and gaslight you into thinking they "tried their best." This company doesn't even *pretend* to care about people just their bottom line. I hope this review impacts just that.

Horrible customer service! They don't give you an update on part orders then when you call to check status they tell you since the part is discontinued the appliance needs to be replaced and it's not covered since the call was made before 30 days of the contract! Mind you, I've had them for several years only having a lapse in coverage for 1 year! Very nonchalant response fomrom the customer care team that they can have the Manager call me to discuss, who I'm still waiting to receive a call from!

They were very professional and not pushy just suggested what I should get for my AC unit.

Great service they arrive as fast as possible and they also fixed my ac without taking long And All for a reasonable price. I would for sure contact them again

I had an amazing experience with Valderrama! I called Jose, and he had Julian come out to check my a/c. Let me tell you, Julian is a hard worker, very polite and professional. He kept me updated through the repairs. My terribly old unit gave him quite a bit of trouble, but that did not deter him. He is definitely an asset to the Valderrama. My a/c and heat are working perfectly now. Jose, the owner, and his employees are top-notch. I highly recommend them to anyone looking for quality products and excellent service.

Jose with Valderrama made us a great deal on our home AC! Installation was fast and looks amazing! Will recommend this company to friends and family!

Valderrama A/C & Refrigeration did an outstanding job cleaning the ducts and plenum of my ac unit. They were on time and professional and I recommend their services if you are in need of ac work. They covered all furniture to ensure it did not get dirty and when they finished the gentlemen even vacuumed the entire staircase to ensure it was left in pristine condition. Great job and thank you Mr. Valderrama!

Velderrama, has always been great to me and my household. Has always been there to take care of any issues and is just a Grade A company. Will always honor their warranty/guarantee and workmanship.

After years of having to get my A/C unit looked at and fixed, it finally went out. My daughter and son In law recommended Valderrama A/C & Refrigeration because they are customers. They are very professional and they really care about their customers. Their response time is quick. I was hoping to get a new system before it gets hotter and they made it happen! They did a great job on installing a new A/C system. I highly recommend them for any issues you may have with your A/C.
Thank you very much Jose!

I will always recommend this company to everyone! They are very knowledgeable, professional and above all trustworthy. Julio, our technician came out today on a Saturday and found what was wrong with our AC system pretty quickly. While the previous AC company before tried to sell me a new AC unit, Julio actually found the problem and fixed it at an affordable price! Now we have AC and are extremely happy we didn’t have to spend thousands when it wasn’t even necessary. If you have AC problems, look no further and call them!

Julio Mendoza was at our Pasadena location to clean and service our air conditioning unit. He was very prompt and professional, he did an amazing job. Highly recommended!

Jose Soto and his team from Valederrama AC and Refrigeration are highly skilled technicians. Upgraded my old AC system in less than a day. Very professional and knowledgeable. I highly recommend Jose and his team,and It was a pleasure doing business with them. They went above and beyond so that everything was up to code and working the way that it should. Thank you Jose.

Ricardo was fast and efficient checking that everything was good from the outside unit, inside the house and in the attic. It’s HOT in Houston have to keep the A/C in check! Thanks Valderama for keeping us COOL!

Excellent company and great people and workmanship. This company did an excellent mechanical, and electrical work for my extensive remodel project, and they were really there for me all through.
It is good to have a reliable company that you can count on, always.

Exceptional service! I called Jose becuase my AC was not blowing cold air anymore and he immediately identified the issue. He replaced my Evaporator Coil the very next day in a timely manner and he himself came out to inspect and approve of the work! Excellent customer service, honest people, and great work from Valderrama A/C! I will have them on speed dial for future A/C needs. A+, highly recommended

Excellent service
They did an awesome job, unit recommended exceeded expectations it’s the best unit York 2 stages and furnace also 2 stages combined with an awesome thermostat the installer team got home at time schedule and replaced all ducts plenum and every single vents inside also installed a media filter no way they also installed an UV light to kill germs also to top all this they also installed a surge protector on the outside unit the technician took his time to connect and test all the unit ac and heater checking temperatures in all the rooms and making sure heater turn on and off (even is hot right now he did tested to make sure when need it will work as factory recommended )
Owner contacted after work was done to make sure I was pleased happy and satisfied with all the service and making sure I feel the service and quality of the job is 100 %
New unit is quiet and efficient and will save tons of money because is rated above other units on saving money
Recommended for you friends and family
El trabajo que se realizó rebasó las expectativas demostrando la calidad del servicio y el equipo instalado
Desde los instaladores hasta el técnico y el dueño mostraron la calidad en el servicio y la eficiencia en la instalación
100 por ciento recomendados

Valderrama did an excellent job with servicing our AC and he was extremely professional. I would definitely hire them again. Great service!

Julio Mendoza came to service my parents AC and did an excellent job. He went above and beyond. Julio took the time to answer all of my parents questions and made them feel at ease.

I can not say enough positive things. My HVAC compressor failed Friday evening. I spoke with Jose and he arranged to get a new compressor and sent Julio confirm my findings and install the new compressor. Having done HVAC service myself I watched closely as Julio install the compressor. He did everything right and with great attention to detail. It was 95 degrees that Saturday so getting this fixed was a very good thing.

julio was extremely friendly and knowledgeable. his customer service was excellent. if you need any work done make sure to ask for him. other companies told us that the unit needed replacing but he was able to fix the ac for an extremely affordable price.