Plumbing reviews in Spring, Texas

Great plumbing store, lots of variety of products, and if they don't have what you're looking for, they'll help you place the order in another of their stores.

From start to finish, this was a completely terrible experience.

Placing a simple phone order was an absolute hassle, the representative was painfully slow, unhelpful, and had a moody, dismissive attitude. After finally getting my order in, she ignored my follow-up email and later brushed it off by claiming it “went to junk.” In the meantime, I called twice to get answers, but both times I was told she was “busy” and she never bothered to return my calls.

Pickup was just as bad. Despite multiple employees standing around, only two people were actually helping customers, so the process dragged on unnecessarily. To make matters worse, my order was handed to me in an open, damaged-looking box. When I questioned this, the checkout rep casually claimed that it was “normal” and that maybe someone else’s order had been in the same box. When I asked if I could return the item if it turned out to be damaged, he arrogantly insisted (twice) that it wasn’t damaged—without ever looking at it himself. Then, as if to dismiss my concerns altogether, he simply said, “Well, it has a one-year manufacturer’s warranty.”

The lack of professionalism, accountability, and basic customer service here is astounding. From poor communication to dismissive attitudes to sloppy handling of products, Ferguson Plumbing Supply has shown me they do not value their customers’ time, money, or trust. I will not be returning, and I strongly recommend looking elsewhere for plumbing supplies if you want a business that actually stands behind their service.

Don't go anywhere else besides ferguson. I was so impressed that all my future orders will continue through this company. We had a warranty that was honored through this company. It was fast and easy. My contractor uses this company for everything. And now I know why. They stand by their products. Great customer service

They have been out here 4 times to work on this fridge installation. Instead of leveling it they just shimmed out the from panel that the carpenters had previously installed properly with wood blocks. Every time anyone comes out here they refuse to actually level the fridge.

5-star service by Travis. Went in looking for a 3/8-in RO system saddle…this after Home Depot did not have the part in stock and referred me to Ferguson. Travis went above and beyond trying to locate the part as Ferguson too did not have it in stock at this location. He found it at the Brookshire store and arranged to have it shipped home. Top-notch service by Travis; also enjoyed discussing world travels and other matters with him! Well-done!

I can usually fix my plumbing problems, but this time the location of the leak and all the connections made me realize this was beyond my capability.
Juan and Jesus, from New Gen plumbing showed up pretty close to the time given. They introduced themselves and looked at the problem. They assured me they could fix it as soon as my home owners insurance approved the job.
After they got the approval it took them almost no time for the repair, with Pex instead of CPVC, which I know to be a superior product.
We turned on the water and verified their work. They cleaned up the area told me of a problem I needed to fix and told me how.
Really a terrific experience with New Gen Plumbing and Juan and Jesus.

They provided more than excellent service! Took the time to truly investigate the leak we had and resolved the issue professionally and in a timely manner. On top of it all he priced everything fairly and couldn’t be more pleased with the work. I would highly recommend!

I recommend New Gen, they did exactly what they said, on time and for way better price then others were quoting.

thanks for quick service

The team arrived on time and explained the cost and did excellent work. We discovered that more needs to be done. And I appreciate making everything clear and showing the cost. No games, no lies...Integrity!!!

Great work great job 👏

I contacted New Gen via a Google search. I had my initial doubts because they were a new company to me, but Sixto [the plumber] put all of those fears at ease. Their quote process, installation, and clean-up was excellent! Thanks a bunch!! I will definitely be calling you guys again for future projects.

Phenomenal job! My drains were backed up and they came out the same day I called. The price was reasonable and I was able to see the pipes all the way to the sewer by using their camera tool. Thanks guys.

Great service and quick response time

Did a great job.
I had to pay a $35.00 stop payment fee to my bank because they lost my check.

One of the most professional and respectful companies I've had do a project for me. Would 100% recommend these guys. Out of this world service.

Very efficient and friendly

Installed a Horow Smart toilet. Had to order some parts they needed. Once that was done
They came out very quickly and got the job done efficiently and looks and works great!

Pretty bad in my opinion quotes are too high guy was rude

Highly recommend to hire them for all your plumbing needs, honest people

Received prompt service and a good price. Will definitely see repeat business.