Reviews of local pros in Van Alstyne, Texas

Update: BUYER BEWARE! Since our maintenance agreement, we have been visited about 5 times and never the same technician. For our spring tune-up, we must have gotten the money guy? He almost convinced us that our unit, which seemed to be working fine, needed work that was going to cost us $5,000??? We asked our neighbor and got a different company to give a second opinion. Wouldn't you know our unit was just fine...

Old review: This place is hit and miss depending on how experienced the technician that shows up.

Of course it was the night before Thanksgiving and I figured out my heater was not working. We called and they gave us a time window of 2 hours, they were there on time just as they said! Ryan did an outstanding job of diagnosing the problem and fixing the issue. He also took the time to explain everything to me so that I felt comfortable with the issue. Ryan is definitely a keeper! Thank you so much for your great service!

Wonderful service!! It was an emergency situation and they responded immediately even with it being after hours. The technician arrived timely and fixed the issue.

Taylormade has been our go-to providers for all HVAC needs for many years. When our upstairs AC unit went out last weekend super-tech Juan Rocha showed up at our door same day to diagnose. We ended up needing a replacement part to be ordered (thankfully still under warranty) and Juan stayed as our tech throughout the process. Got it done as quick as reasonably possible, was very transparent and personable along the way, and took the time to thoroughly answer all of our many questions. Thank you Juan and team Taylormade for making us cool again!!!

Austin was very efficient and thorough. He came out diagnosed my issues and told me exactly what was going on with my system. He was very thorough in that he took lots of pictures and explained things in detail to me. It was a pleasure to work with him.

Excellent service. Juan was on time and very thorough with his work. The extra care of using shoe coverings and his own mat before entering the house is commendable. Upon completion of the maintenance work he took the time to review his findings and recommendations for next steps .

Working in an attic when it’s 100 degrees outside is not easy but he did his job with a smile and pleasant personality!

Taylormade Heating and Air Conditioning can’t be beat!

Josh Edwards was a tech that came out to my house and ever since Taylormade acquired Robert’s I can now say that I have witnessed quality customer service. I’m passionate about companies that provide white glove service without the pushy upsale. He was so nice and informative i decided to get more services to avoid any complications in my unit!! Thanks for all you do Josh!!

Randy did his best to try to solve our air conditioning problem and ended up buying 2 portable air conditioning units for our living room and bedrooms unfortunately the units that were bought are inadequate for their purpose and did little to help. If our air conditioning unit is not functioning by tomorrow I will hire an attorney and have your company reported to the BBB and FOX4 on your side. 10 days without air conditioning during 90 degree temperatures is unacceptable.Finally they sent William their most experienced technician who diagnosed that we needed a new air handler unit for an additional $3,000. A year and a half ago we were sold a new HVAC unit installed for $14,000.

From start to finish the experience with Taylormade was professional, clear and helpful. Jorge specifically was a great communicator and took the time to explain complications in our systems. He also demonstrated a sincere desire to resolve the issues in a budget conscious way! … especially appreciated the technology to communicate appointment scheduling, location of technician and expected time of arrival along with documentation of findings for future reference. Great all around experience!!

Our downstairs AC unit quit cooling late on a Friday evening. We called that evening and got in the next days service queue.

The technician arrived just past 11 and diagnosed the issue and completed the repair (relay on blower motor had burnt out) before the noon hour. He also inspected both of our AC units including a refrigerant level check. He was very professional and thorough.

We were kept apprised of when the technician would arrive and we were provided a photo of the technician. Both aspects were greatly appreciated.

We liked the service so much that we signed up for the annual maintenance plan, a subject we and not the technician broached. There was no high pressure up sale at all.

Based on this experience I would highly recommend TaylorMade

I’ve used Taylor Heating & Air 10 years ago for a new install of an inside and outside unit plus attic duct work which was done with no issues at all. I saved their number because I was so pleased with the service. 14 years later I needed them for my new hole and amazingly they were still around and able to help out. I had a return vent installed and wider duct work for my home office for better air flow which involved cutting of the ceiling for new vent work.

4 out of 5 stars because of their office workers who answer the phones.nice people but not sure if they were all in training or just confused with their system..technicians both times at the house were excellent.

Technician Josh E. Has been coming out to our home for nearly a couple of years now and had never been anything less than superb. Always courteous, knowledgeable and helpful. I love how communicative their office is and always keep me in the know with what's going on. Definitely recommend!

I was VERY happy with the gentleman that came to our house. He showed me exactly what the problem was, which helped me to understand what I was paying for to get it fixed. Based on the tech they sent out I would use them again.

The only thing that kept me from giving it 5 stars is there was a service call fee that was not applied to the repair. I understand it has to be charged because of the fact they made a trip out, but most places will apply it towards the work. If someone doesn’t want to have a repair done when they find out the cost, then they definitely should pay a service call fee. But I think it’s only fair to have it applied towards the work with what the prices are every where This is only thing that would make me call a couple of other places and find out their service fee policy before having them come out.

Josh has been my technician on several of my maintenances. He is very thorough and very personable. I have never had him push for an upsell. He lets me know what he found and gives me recommendations. Taylor made is a very honest company from all interactions that I have had. Very refreshing after some of my past experiences with other companies.

Josh just came back out to fix an issue we had. As always, prompt, courteous, and quick.

Steve was great. On time, professional, knowledgeable, and personable. Steve kept us informed on all aspects of the unit replacement. Plus offered good insight into the various models and the reason for his recommendation. He visited the work site several times to QC the equipment and work. The installation team was great too. Hard working, careful, efficient and clean.

Paid for a service on 4/4/2024 (replace thermostat) and have yet to receive this. Every time we call/text/email the office they just respond with "sorry for the slow response" or no response at all-this has yet to even be scheduled. Additionally, company quoted over $6,000 for a new circuit board. We went for a second opinion and were told we needed a new board and they quoted $540 for the board. We have been on a quarterly service plan since 2020 with company. And in addition to the quarterly services, we have had over 40 SERVICE CALLS as we have continued to have issues with the AC units although we have completed every repair recommended. This speaks volumes to the quality of work. We got coils cleaned in 2021 and it cost us less than $3K. In April 2024, they quoted us over $16K for the same job and charged us over $9K for 1/2 the work.

My technician, Juan Rocha, did a fantastic job today! He texted me to let me know he was on his way, explained the things he was going to check, and showed me the results of the work performed. He was very professional! I'm extremely satisfied with the service and would highly recommend Taylormade.

Jose and his co-worker made quick work of replacing the defective blower fan. We no longer have the sensation of a helicopter flying around in our house when the furnace is on. Great work and post-job cleanup.
1/20/26: Bernie is a keeper. Prompt, very polite, and very efficient.

Antonio was punctual, professional and very personable. He took a considerable amount of time dealing with our issues and made excellent recommendations. I would highly recommend him and TaylorMade.

It was a Saturday, in the middle of July, during a Texas heat wave. We called 3-4 companies and Taylormade was the only one who was concerned about our family, asked detailed questions about the issue and committed to a same day appointment. They were in constant communication. Our technician, Jorge, was extremely professional. He was honest and never tried to charge us for something not really needed. In the past 5 years they are the 3rd company to service our AC and the only one who didn’t spend half their time trying to sell us a whole new unit. Their rates are reasonable as well. I’ll never use anyone else again and when it’s time to replace our AC they will be the ones doing it. Funny how that works. Thank you so much Jorge and Taylormade!

BUYER BEWARE! This company makes promises they don't keep. Purchased 3 brand new Trane units from this company a few years ago. The company will not own up to the warranty offered, even though it's in writing and still valid. They blame it on the prior owner. To the current owner(s), you bought the company and didn't even change the name. Last time I checked, when you buy a company you don't just own the equity and assets, but the liability as well. You're cherry picking what you own. You should own up to all the valid warranties your company has out there. I'm sure I'm not the only one. I encourage anyone facing the same issue with this company to post a review with the BBB, Google and Yelp.