Reviews of local pros in Van Alstyne, Texas

No services were performed. I am still waiting on a phone call to schedule the recommended services. Very poor customer service. I think they are trying to dodge honoring warranty claims on a system that is less than 10 years old. The overall service level of this company has deteriorated badly under the new ownership.

Juan was the most thorough employee we have had out to our home since using Taylor Made. He explained everything in depth that was going on with our unit and it was just a preventative maintenance visit. Very happy with the service he provided us.

Excellent work by Barnie. Detailed explanation of system and maintenance

I really appreciate the peace of mind that comes from having trusted, thorough and efficient help with our HVAC maintenance and repair. Our skilled and knowledgeable service technician, Fred Knight, was able to quickly determine the cause and resolution of the issue we were having. He also took the time to share lots of helpful information about various products and services that Taylor Made Roberts offers to address air quality problems. Definitely recommend!

Very happy with Austin’s service today on our maintenance check. He was very thorough and informed me clearly about everything he was testing/checking with plenty of photos and videos. Helped me to understand how our HVAC system is currently working and how we can ensure the longest possible life from the system we have. Definitely appreciate his insight and service. Very kind and respectful, as well. Happy customer here.

Both manager Josh and my service tech Cory are always respectful and knowledgeable. They actually treat me like a valued customer.

Bernie came to check my unit and gave me some helpful suggestions for keeping my unit running efficiently during the winter weather. He was prompt, friendly, and helpful. . A+ service!

Josh and Corey from Taylormade heating and air came to my home for an a/c not working. The problems were found quickly and repaired. Both gentlemen were professional and very knowledgeable. Thank you.

We called this morning on a particularly freezing day b/c we thought heater was broken. Donald (technician) came out same day and checked everything. We actually didn’t have a broken heater, Donald just explained in good detail how it was working. Was very impressed with service and we will use them again if needed and highly recommend

Will NEVER recommend this company. Customer service is nonexistent. Our first unit was installed in 2018 and worked ok until this spring when the humidity levels in our condo were in the 70% range. Also, the condenser unit was making noise. We paid for all the steps they suggested to correct the issues (seasonal checkup, $205, leak detection service, $687, valve replacement + refrigerant $830) The humidity was not fixed and in the meantime they discovered that the unit was not sized properly for our condo. They suggested that we might need to replace all of it and were told we would need to deal with management. After no response to several attempts to contact the owner, we considered this an unresolved problem. They are simply too busy to care. We waited 3 days for them to show up for the original appointment. Since it is now the end of June, we reached out to get them to issue a refund, which they refused to do. And we have still not ever been allowed to speak with the owner. They should take enough pride in their family owned business to acknowledge the customer’s concerns. If it mattered I would give them an F.

Excellent work and very good technician would highly recommend him thanks for sharing

The most detailed furnace system checkup I’ve ever had-with follow up photos

We had our unit installed by Taylor Made in 2018. We had regular service done and everything was awesome for the first 4 years.
They were a great company until they sold. Since then the service appointment that we pay for turns into a captive sales pitch.
The *best* part is when they tell me that I need to switch out the duct work when they installed it to begin with! If something was installed incorrectly, it should be on the same company to fix the issue, right?

I'm done with these guys. I used to love using them. Prices were fair. Techs were excellent. We used them for years at our old house. Now, just bad. I'm happy to talk to the owner(s) about the problems, but 3 no call no shows, is garbage. Along with no follow up on each no call. I'm the one that has to call in, let them know the Tech never came, and then hear the reason/excuse. Not sure when there was a turn, but it probably started when "Faith" became their number one value (it's on their site). Find someone else.

Bernie was very informative and explained all he was doing and found our blower motor will soon go out. I'm very pleased with all that Taylor Made has done

Loved the service person. He was so nice and helpful and answered all my questions.

He was very professional and honest and helpful. Explained it all in detail. Very very good.

Clint not only did a timely inspection of my HVAC system, but also identified opportunities for me to save money on heating and shared clear paths to realizing these savings.

I believe the young man’s name was Bernie. He couldn’t have been any nicer. Very prompt, courteous, and competent!

Very prompt, friendly and professional service. We now have a great HVAC Team for our home needs! Thank you Taylormade!!

The technicians (Kenny and Bernie) were great. The COMMUNICATION from the company was NOT great, and that is why we canceled the service last time!