Appliance Repair reviews in Alexandria, Virginia

Very pleased with the services provided by Mohammed. He outperformed the previous technician from a different company. Explained everything for a layman and gave important advice /suggestions when asked. Subzero parts are crazy expensive—just a heads up.

Joshua arrived on time and was able to quickly install a new burner in our GE Cafe range/oven. He was courteous and professional, and I would not hesitate to recommend Mr. Appliance to others.

Very efficient business model from making an appointment thru the actual repair (Dishwasher). It's expensive tho.

Muhammad provided excellent service, explaining clearly the repair our refrigerator required and completing the job efficiently. Appearance can matter, too, and so his crisp uniform left a good impression.

Really happy with the service! The technician was great. Really knowledgeable and respectful and everyone from the company was so friendly and communicative.

our tech was great! friendly, personable and knowledgeable.

Their technician took advantage of me on a dryer repair for over $1000. Ultimately I paid more than the price of a new dryer in a series of unnecessary repairs while he strung me along. A year later the dryer displayed the same error message, so I decided to DIY it. I discovered it was a VERY simple repair and their technician had been just milking me for money the last time. Do not trust these sleazes.

Being unfamiliar with the co. initially, I was reluctant to call but did eventually (because of their good ratings). I was pleasantly surprised with the professionalism on the call (help/appointment desk) and with the repair specialist. The level of comfort they provided immediately invokes trust. The repair was billed, scheduled and completed on time with one year warranty. Bottom line, I was not ripped off (which is too common these days). They are my 'go-to' appliance repair from now on.

My technician was very professional and knowledgeable. Quickly diagnosed the issue, which was a simple fix. He didn’t try to replace parts that didn’t need to be.
Would definitely use my technician Muhammad again should another appliance issue arise

Good diagnostics and repair work by a very professional man. The price was very high however!

Response time was excellent, communication concise and repair was quick.

Josh was incredibly kind, knowledgeable and patient. Plus he did incredible work! As someone who is not good with appliances, he took the time to explain what he had done, why and what I could do to prevent needing to call him again. So grateful and will definitely call him again!!

They are efficient, have clear communication, are very professional and do what they promise. Mohammed was great and my washer is fixed. Thank you!

Quick response and transparent pricing model once onsite. The technician was friendly, happy to explain everything, and detail oriented with cleanup.

Mr. Appliance is easy to work with. Very professional and prompt. Service is excellent

Excellent and timely service. I'm truly impressed. Will call again if need be.

Dryer repair … drum stopped rotating.

Great company! First time that I’ve experienced a service company being so client friendly!! Had no idea what to expect, but Mr. Appliance came trough with flying colors. Easy to schedule appointments and great at communicating status of service call.

I want to commend Joshua on his great service and keeping me informed on his arrival time and describing the issue and what the repair needs were.

Highly recommend Mr. Appliance!!

Jack
Alexandria, VA

Easy to schedule, came on time, fixed the problem quickly! Very nice and courteous.

Edit: Mr. Appliance called me right away and apologized for charging my card even with notes in the system not to. Greg voided the charge and took my other card number so it is resolved. Only four stars (upgraded from two stars) because of all the back and forth on this one. Original review is below.

First off, I asked for the work to be done the same day that the tech was out there and it wasn't. Second, when they called multiple days later, I explained that I said to move forward but that I wanted to use a different card to pay for the service when done, other than the one I provided. Today they completed the service, called when I was on another call, and instead of leaving a message for me to call back and giving me the time to do so, my card was charged anyhow. Terrible service and I will not have this organization back out. Two stars because the person on the phone to schedule the follow-up was nice and waived the deposit of 50% down to order the part.

This is an updated amendment to my initial review below. Initially, I gave this company one star, but have since upgraded to three stars. This is solely due to the service manager, Jason, reaching out to me the day after this visit occurred to schedule a follow up visit with a master technician to either re-diagnose the problem or confirm the one the initial technician diagnosed.

On the follow up visit, not only did Jason himself come to look at the problem, but brought along the technician who initially serviced our refrigerator to re-diagnose and repair the actual problem. He was willing to take this time to teach his newer technician instead of simply taking care of the problem himself. Admittedly, this took great courage and humility on the part of the new technician to come back and fix his mistake, but it also shows that this company or at least this service manager sees value in teaching and bringing along the new technicians so they don’t make the same mistake twice. The refrigerator filter system is now operating as it should with an entirely different repair than was originally diagnosed. I am appreciative of the effort they put into making sure they provide satisfactory service to their customers.

I want to preface this review by saying I rarely ever post reviews because it takes a lot to generate enough ire in me to warrant a poor review. Unfortunately my experience with this company and the particular technician for our repair warrants such a review so here goes.

The technician servicing our refrigerator did very little to diagnose the actual problem of our refrigerator on his first appointment. He was at our house for about 10 minutes and quickly diagnosed a problem that warranted a $430 repair. Upon his return, he was over two hours later than his scheduled appointment window with no communication as to why he was late and no apology upon arrival. (I am willing to chalk some of this up to a difference in cultural backgrounds of myself and the technician. However, if you are providing a service and are over two hours later than the two hour time window, which you promised, at least an apology from the company is warranted.) Upon fixing the problem he had so quickly diagnosed, he found that that was not actually the issue and instead did not seem to really know what the issue was with our refrigerator filter system. He diagnosed the problem as our external plumbing to the refrigerator, which is fine and had been so diagnosed as fine by our plumber two days before this technician’s visit. Now not only is our refrigerator not fixed, but the water coming out of our faucet appears to have more of a film in it than prior to your technicians visit (and this is after running it considerably in the 24 hours since he was here). I am not even sure he knew which valves he was turning underneath of our sink nor am I completely certain that he hooked everything back up correctly given the new appearance of the water coming out of our sink. Really I should be credited for the entire amount of this visit, but instead, I accepted the credit of the repair cost and the part, because he still “diagnosed” an issue, which is not even an issue according to our trusted plumber.

It appears this particular instance is a one off as this company tends to get good reviews. But unfortunately, I will not use them again, simply due to the lack of communication and seeming inexperience of the technician who worked with us.

Thorough and knowledgeable did excellent job troubleshooting and resolving the problems.