HVAC reviews in Chesapeake, Virginia

Honest, thorough, and professional. They provided a clear assessment, communicated issues well, and included photos for full transparency. Would absolutely use again and recommend to anyone needing chimney services.

My experience was top notch. Ethan did a fantastic job of explaining to me what needed to be done and doing the things that needed to be done. There was no pressure or attempt to upsell me anything beyond what I needed and I feel totally confident in using this company going forward. They will be my go to chimney Company. I couldn’t be happier with the service I received.

In December, a few weeks before Christmas, we had a very concerning experience during our annual fireplace cleaning.
The technician, Case I believe was his name, arrived and performed the cleaning as usual. At the time he began working, the damper was open, which is normal during fireplace season. He cleaned the firebox and left the home without mentioning any changes or providing any written notice.
Later that evening, when we started a fire, the room quickly filled with smoke. We extinguished the fire using a fire blanket, opened windows and doors, and ran ceiling and box fans to ventilate the house. We then discovered the damper had been closed. We had not been informed verbally or in writing that the damper had been shut, nor was it documented on the inspection report.
My husband contacted Matt that same evening to report the situation. By the following morning, it was clear professional smoke mitigation was necessary due to the damage.
We called again to explain the extent of the damage. Matt declined to accept responsibility, although he stated he had spoken with his technicians to remind them not to do this in the future.
As a result of this incident, we incurred several thousand dollars in restoration costs and lost the use of our family room during the Christmas season. We are disappointed and angry that the company did not acknowledge any responsibility or offer assistance in resolving the matter.
Based on our experience, we cannot recommend this company, they have zero integrity or real appreciation for their customers. He was kind enough to tear up our check.
Undoubtedly we expect a reply from them to this review excusing themselves of any wrong doing, also know as passing the buck. This company needs systems and someone to actually follow up with them being followed through on.

I want to thank Mr. Ethan and your company for coming out to save me money and get my fireplace working and it’s adorable educating me on how to work it and also put my carbon monoxide alert up. Also the pictures that he took of the outside of the chimney area on top where is rusted and cracked I sent it to the HOA into my knowledge they do handle that so I put it into maintenance. I’m just waiting to hear from them with the weather to wait that it Is. It’s gonna probably be a while. I’m gonna call your company cause I meant to ask am I able to utilize the fireplace since there’s some cracks and rust up deal or should I wait until HOA comes and takes care of it again I am so appreciative. Um, saving me the money that the other company tried to rip me off for and being able to use my fireplace. I love it and I’m gonna keep your company on speed dial, we’ll have it inspected regularly to make sure it stays up to par and stay ahead of any other problems or issues that may arise. Thank you again. Have a blessed day. Stay safe.

Fantastic work! I called on Monday, they inspected and figured out my issue on Tuesday, and all work was done by Wednesday. The price was resonable as well! Highly recommended for all your chimney related needs!

Brett and his helpers were very professional. They were here for 3 hours today and when they left, everything was spotless. It is so comforting to know I have found someone I can depend on if I have any issues with my fireplace.

Had a great experience with Chimney USA - Justin came out and gave us a quote for some work we needed done on our chimney cap and the whole process was smooth and straightforward. Great customer service, promptly arrive on time and the new cap looks great!

Very happy with their service. Bret found a few issues and communicated very well. They took pictures of what they found, quoted me the repair costs, and promptly performed the fixes. Follow-up invoice captured the repair details and pictures. Highly recommend.

Case was very knowledgeable and professional. He took time to explain his recommendations clearly and provided a reasonable quote. While he was checking the top of the chimney he noticed some aluminum siding had come off from wind. He took the time to move his ladder and fixed the siding. I truly appreciate his extra effort and look forward to Chimney USA doing the necessary steps to return our fireplace to wood burning rather than. Gas.
Thanks again Case

Tech has been outstanding. Courteous, punctual and overall very professional. He found some cracks that needed attention and was able to fix them on the spot. He also made recommendations for other remediations that do not need to happen right away, but would be a problem later if not addressed. I would highly recommend this company.

We called Chimney USA for a chimney inspection are we extremely happy with the service provided. The technician Case was very knowledgeable, explained recommended maintenance for our chimney, and didnt hesitate to climb an extension ladder to inspect the chimney cap on a very cold 20 degree windy day. He was polite, removed his shoes at the door, and didnt try to upsell unnecessary repairs. We highly recommend this company!

Before and after! Chimney USA team did a great job, start to finish, from quotation to follow up to insure we were satisfied. I recommend them for all aspects of chimney repair and maintenance.

I had a great experience working with Case from Chimney USA. He took the time to thoroughly explain how our chimney system works, the features it has, and some of the more common issues homeowners may run into — along with practical solutions to address them.
Our home has a fragile slate asbestos roof, so we were especially concerned about making sure any work or recommendations would be handled with care. Case was extremely knowledgeable and made us feel confident by explaining modern options and technologies Chimney USA offers that would both protect our roof and best fit our specific needs.
I truly appreciated the time he spent educating us rather than rushing through the appointment. His professionalism and expertise really stood out.
I would absolutely recommend Chimney USA to anyone looking for honest, knowledgeable service.

Fantastic service, from inspection and estimate through final completion, I give high marks. The staff is top notch and highly trained and knowledgable, not to mention friendly and kind. I am thoroughly satisfied with the work they did on cleaning, repointing and recapping my chimneys on my 110 year-old house., and the choice and installation of my gas logs.

Called Chimney USA for an inspection on our gas fp and Brett and a tech was able come in the same week. He was thorough and explained the inspection. He was able to get it started after we were told by another company we did not have gas coming into the fireplace. He texted step by step instructions on how to light. Went on the roof to make sure chimney was in decent shape. Did not try to sell anything that did not need replacing. Easy to deal with.

Case and his team removed one sad and dangerously deteriorated chimney and then repaired the roof to the extent that you cannot even see where it once was!!
As if that wasn’t enough chimney magic… they then took down to the flashing the salvageable chimney… and with a sensitive eye and hand toward the historic nature of my home, rebuilt the crown in such a way that it looks as if it has always been there… it is nothing short of absolute ART.
They moved thoughtfully throughout the day, cleaning as they went, they were courteous and kind and left my home, yard, and my roofline so very much better than when they arrived.
Look no further… these are your guys!
Worth every darn penny and then some!

Kyle was awesome! My house was freezing because the hvac went out during freezing temps. Kyle came in with a smile and a willingness to get our home back to a normal living condition. Thanks for coming out and doing a BANG UP
JOB! I will be using them for my yearly maintenance.

They were very professional, took off their shoes at the door, covered the area before and during cleaning my chimney and left the job well done. Highly recommend! Thanks will use again!

Casey was a great tech! Made the appointment with Chimney USA as a second opinion after another company took less than 5 minutes to deem my fireplace “unsafe” and recommended over $8000 in replacement services. Casey did a thorough inspection, cleaned my fireplace and chimney and made reasonable recommendations- pointing out things that weren’t even mentioned by the other company. Now my fireplace is clean and SAFE- and for a fraction of the cost. He was knowledgeable- neat- and respectful. And my cats even liked him!!
I knew I’d let my regular maintenance go a little longer than recommended- but a few repairs is expected.. trying to get me to fully replace my entire chimney- feels like a scam. One company lost a long time client- Chimney USA gained a new one. Thanks!!!

Brett and Justin are great. Gave me an estimate and a detailed scope of work for our fireplace. Arrived on time, provided photos of work performed (since I don’t climb ladders anymore) were very polite and professional. I highly recommend them.

From Brett to Matt and their techs, these guys couldn’t be nicer or more professional. They worked for almost an entire day and took a nasty fireplace and made it look awesome! If I could give them more stars I would. These guys are top notch!! The irony is I got owner Matt’s cell when he replied to a shitty review. He replied on a Sunday. This was either his jealous competition posting BS reviews or chronic complainer who is one star frequent flyer and can never be pleased. Use these guys if you want great service, quality work and value for your money.