Home Services reviews in Lorton, Virginia

I have been a client of B Rushing Lawn and Landscaping since 2018. I had purchased my home in 2018 and it required massive and unexpected renovations for house and landscaping, most of landscaping and design I had painstakingly done myself and had worked basically 2 jobs to afford it. Was grueling 2 years. As a single woman and first time home owner, I chose B. Rushing for their great reviews and dedication to customer care and service. They were pricey but thought worth it. And for two years was good. And what I have experienced in one week has changed that view.

When a problem occurred instead of someone gathering information and working with me, I was met with defensiveness, dismissed, reprimanded and treated like a child.

I had a new rep for area starting in 2020. When came home after working rough day at hospital on May 12,I saw my boxwood extremely cut back and shaped into very small squares. I know may not seem big deal but slow growing plants and had planted them small because what could afford and they were finally at a good size. Even my neighbors were commenting on what had happened. I called the 24 hr line to tell them upset that would like someone to call me back the following day to discuss options. See pics for before “pruning” and after

I did not receive any calls. I called the company and spoke with a nice woman at the Main Office who told me she was unaware but rep for area wld call me. Told them I wld like to meet and when I’d be home. Saw one text that said “ I’m outside your house if you would like to meet” sent around 12PM and had no idea who this person even was. No phone calls, no voicemails.

Called Main Office again that on way home. Texted/called the rep to ask if we were going to meet. He finally texted back NO that he had seen property and cld be done on phone.

Rep called later extremely defensive. I was upset and frustrated at this point. I said that I was unhappy. That no one had consulted me about shaping, no reason for severe pruning. He IMMED was dismissive and kept repeating I signed a contract and pruning included then blamed the prior rep then blamed me, reprimanded me and treated me like child. I stated because signed contract does not give company right to do whatever they wanted to my lawn to this extreme without consulting me. He again stated I had signed a contract which I did say back BS twice, which I regret swearing.

Told him that as professional wld expect to be consulted for something like that and equally expected him to get my take on the situation, to see my expectations were and discuss resolution/options for both parties, or at least information on how plants wld grow back and recover. He again got defensive. After me trying to explain that worked hard to get property way wanted. He stated would discuss with Owner Brandon.

Next day, no phone calls. I called the Main Office, they were unaware, told me rep call back. I asked for another rep as the one dealing with not get along/ was extremely defensive.Asked when my contract up. She was surprised and said contract was cancelled. Again no call/no dialogue. Told her I had prepaid for a mulch installation that when signed up for plant program and needed reimbursed. I looked at emails and had one email from rep that stated my contract canceled, refund for May (last service May 12th and with COVID they had not been at property for full time during prior months, which I still paid for). I tried text and calling but rep had blocked my phone. I tried calling office but no one would answer.

I did receive follow up but after several attempts. Unnecessary drama for both myself as well as the company. I changed review from 1 to 3 stars because of the follow up by Melissa. Melissa explained about services cancelling, how contract settled out financially and refunded me about 1/2 cost of replacement for Boxwoods. If this was the service I wld have received upfront, wld have been 5 stars. Rec to leave customer service to Front Desk with problems and not service area reps

Well done on the winter cleanup this week - the yard is looking great! Worked with me to determine the optimal location for the new yard waste bin. Thanks!

Gustavo and Michael did a good job of removing the leaves today (13 December 25). They were efficient and I was pleased.

Love the guys who came to my house and do a ton of stuff. We have this rose bush that always looks untamed this time of year, so. I’m always grateful when they come.

We are very satisfied with lawn service that Jose & Luis provide for us by Brandon Rushing lawn & landscaping Co. They are friendly, respectful and hard working. We have had many years of service and are never disappointed.

Everything was installed with the drainage request including grates and new drainage pipes from three outlets. Great job completing the work and making sure the grass was put back in place. Can’t tell work was done!

Marlon did a fantastic job of leaf clearing in my yard. All your landscape workers are excellent and demonstrate a caring attitude in their job performance. Thank you

This is my first service by Brandon Rushing after canceling service with another company that damaged my lawn with their heavy equipment. I was happy to see that the technician used only lightweight push tools, and did a very good job applying the product for the late fall service.

Carlos' team did an outstanding job. My yard looks fantastic. The lawns cut and edging completed. Best looking yard in the neighborhood.

I’ve been with Brandon Rushing for many years. They do good work and are responsive to my needs. Marvin Ariel just did my leaf cleanup and the yard looks fantastic.

I have been a customer of Brandon Rushing Lawn and Garden since the beginning of 2023. It has been a very good experience. Their teams are always on schedule and perform tasks as expected. When something is not done to your expectations, you can always call them to request a return visit to make it to your satisfaction. The company is very conscientious about customers’ concerns. I am an all-inclusive (meaning year long lawn and garden services) customer. I highly recommend this company if you’re looking for the types of services.

This new review (Nov. 7, 2025) is to commend the team led by Marvin C. Who did weekly lawn maintenance as well as fall leaves clean up. They have been doing consistent superb jobs taking care of details. Jobs well done!

Brandon Rushing lawn and landscaping crew created a walkway to help with water puddling and drainage and also built stacked landscaping walls. I could not be more pleased with their work! Santos and his crew did such a great job. Everything looks amazing!! Thank you John Karas for the design!

Had them for the past year doing my beds and lawn. They never came by to weed. The quality of workmanship compared to the cost of services doesn't match. They constantly cancel and reschedule service dates. None of the crews seem to know what they're supposed to do.

I firmly believe Brandon Rushing Lawn & Garden Care do some of the best yard services among their competitors. They announce prior to what service is coming and follow up with completion notices. Their prices are a little more but if you take pride in your yard it’s well worth it.

Edited Review Based on the Reply Below:
I did have an active portal account the entire time I was a customer — I have screenshots to prove it. The only reason you don’t see an active account now is because once my service was discontinued, my portal access was removed. Suggesting that the portal wasn’t activated is simply incorrect.

The portal also doesn’t fix the core issue I experienced: missed treatments, delayed results, and messages that went unanswered for weeks. Communication shouldn’t depend on whether a portal is active — especially when I repeatedly reached out directly and still received no timely response. Their explanation doesn’t address the actual problems I dealt with as a paying customer.
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This company has been nothing but frustrating—poor communication, missed treatments, and delays I constantly had to chase down. Even after escalating to the president, he didn’t call me back, just forwarded me to the same person who ignored me, then said their services are “not a perfect science” and basically suggested we part ways. That’s not professionalism—that’s an excuse for repeated mistakes and a complete lack of accountability. When you’re paying for lawn care, you should be able to trust them to communicate, show up, and deliver. Instead, I was ignored. Save yourself the time, money, and frustration—go with a company that actually values its customers.

We received winter yard clean-up service at 4201Colonial Avenue. The work done by Marlon and crew was great. The yard has a professional well manicured look. Thank you.

A lot to do, 3 people assigned, all work together and efficiently to remove all the many leaves on the back and front lawns, and then had truck magically appear to suck up the leaves. That why I have used them for many years!👏👍

Carlos and his team members have been doing a wonderful job continuing B Rushings’ record of good service to us, a record that goes back many years. The team and the customer service department always make a great effort accommodate our wishes.

As we move into the next season I wanted to recognize a few in the over all wonderful care we get from Brandon Rushing
Jose and Mario always do a great job on our lawn care and are very responsive to any questions and concerns I have. Jouri also has done an excellent job job as well treating our lawn and is always very helpful answering my questions.

Efficient thorough work! My yard has never worked better! I am always up to date on scheduled maintenance. I have been very happy with the team and the company!

Kevin and Marvin fron Brandon Rushing handled our meticulous lawn and garden care this year with efficiency and great customer focus! Always personable and hard working! Today they removed every leaf from our lawn and gardens (and we live in a forrest setting) Fabulous work ethic! See ya next spring!